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Registration Services Booking and Management System

Herefordshire Council

This public procurement record has 2 releases in its history.

TenderUpdate

20 Oct 2026 at 16:52

UK4 - Tender Notice
Tender

16 Oct 2026 at 15:31

UK4 - Tender Notice
Summary of the contracting process

Herefordshire Council is seeking a registration services booking and management system to administer the service from end to end. It must support booking and managing registration appointments and ceremonies, customer self-service, payments, reporting and associated service management. This is a software and related implementation and support requirement, rather than a purchase of physical goods or construction work. Delivery is for Herefordshire Council in Herefordshire, England. Suppliers should be able to provide a system that brings these operational functions together for the council’s registration service, including customer-facing appointment and ceremony arrangements and the administrative work behind them.

The council invited offers through an open procedure. The procurement has reached tender; the submission deadline was 13 November 2026 at 17:00 UTC, and the deadline for enquiries was 3 November 2026 at 17:00 UTC. The estimated contract value is £200,000 excluding VAT (£240,000 including VAT). The initial contract period runs from 23 December 2026 to 22 December 2031, with up to two optional one-year extensions, subject to satisfactory performance, governance and budget approval. The tender sets a proposed award decision date of 21 December 2026. Quality accounts for 70% of the evaluation and price for 30%. The requirement is arranged as one lot.

This opportunity is suited to suppliers with experience delivering registration, appointment-booking or comparable public-facing service-management software. The scope calls for a system that can support both customers using self-service and council staff administering appointments, ceremonies, payments and reporting, so suppliers should be able to demonstrate capability across these connected functions rather than a narrow booking tool alone. Implementation and ongoing software support are also within scope. The five-year initial term, with potential extensions, is relevant to providers able to sustain and support a council service over the longer term. The evaluation gives greater weight to quality than price, making the strength and suitability of the proposed solution commercially important alongside its cost.

How relevant is this notice?

Notice Information

Notice Title

Registration Services Booking and Management System

Notice Description

The Authority is seeking to procure a Registration Services Booking and Management System to support the end-to-end administration of registration appointments, ceremonies, customer self-service, payments, reporting and associated service management activities

Lot Information

Lot 1

Renewal: Extension period - up to 2 years (1 + 1), notified 3 months before the contract end date. Extensions are subject to contractor's satisfactory performance and further governance and budget approvals

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-0789d8
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/099189-2026
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
UK4 - Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

72 - IT services: consulting, software development, Internet and support

CPV Codes

48000000 - Software package and information systems

72261000 - Software support services

72263000 - Software implementation services

72268000 - Software supply services

Notice Value(s)

Tender Value
£200,000 £100K-£500K
Lots Value
£200,000 £100K-£500K
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
20 Oct 20266 days ago
Submission Deadline
13 Nov 20263 weeks to go
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
23 Dec 2026 - 22 Dec 2031 Over 5 years
Recurrence
2032-11-01

Notice Status

Tender Status
Active
Lots Status
Active
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Herefordshire Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
HEREFORD
Postcode
HR4 0LE
Postcode Area
Hereford
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG1 Herefordshire, Worcestershire and Warwickshire
Small Region (ITL 3)
TLG11 Herefordshire, County of
Delivery Location
TLG11 Herefordshire, County of
Local Authority
Herefordshire, County of
Electoral Ward
Widemarsh
Westminster Constituency
Hereford and South Herefordshire

Further Information

Notice Documents

  • https://www.find-tender.service.gov.uk/Notice/099189-2026
    20th October 2026 - Tender notice on Find a Tender
  • https://www.find-tender.service.gov.uk/Notice/098088-2026
    16th October 2026 - Tender notice on Find a Tender
  • www.supplyingthesouthwest.org.uk
    Herefordshire Council has published this contract opportunity on the 'Supplying the Southwest Portal'. To view the documentation related to this opportunity you will need to register on the portal if you are not already registered with Procontract, and express an interest in the opportunity. To register with Procontract on the Supplying the Southwest Portal, click on the link below or copy and paste the link into your browser's address bar: https://www.supplyingthesouthwest.org.uk

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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