Tender

Ask AI about this notice

Summarise, research or assess it with AI

View Markdown

Share this notice

Send this contract to a colleague

Provision of Digital Customer Engagement Platform

Pobl Group Ltd

This public procurement record has 1 release in its history.

Tender

22 Oct 2026 at 15:03

UK4 - Tender Notice
Summary of the contracting process

Codi Group Ltd is seeking a digital customer engagement platform to support its customer influence framework. The online platform will let the group involve customers in influencing its business through a range of online methods. The requirement combines software and related IT services. Delivery is across Swansea, South West Wales and Mid Wales. This is a single-lot procurement, suited to small and medium-sized businesses as well as voluntary, community and social enterprises.

Codi Group invited offers through a below-threshold open competition. The procurement reached tender, with bids due by 25 November 2026 at 14:00 UTC and enquiries due by 20 November 2026 at 14:00 UTC. The contract is planned to run from 4 January 2027 to 22 December 2028, with two optional 12-month extensions and a possible end date of 22 December 2030. The estimated value is £200,000 excluding VAT (£240,000 including VAT). Quality carries 60% of the evaluation weighting and price 40%. Selection requirements are set out in the tender documents. Bids may be submitted electronically through the stated e-tendering service.

The opportunity is aimed at suppliers able to provide a digital platform and the associated IT services to support online customer engagement. Suppliers should be able to deliver a range of online methods for gathering customer input and help Codi Group use that input to influence its business. The requirement is accessible to SMEs and voluntary, community and social enterprises, and is a single lot rather than divided into separate work packages. The evaluation gives greater weight to quality than price, so a strong offer will need to demonstrate the platform’s suitability for customer engagement and the quality of the proposed service, alongside competitive pricing. The tender documents contain the selection requirements for suppliers.

How relevant is this notice?

Notice Information

Notice Title

Provision of Digital Customer Engagement Platform

Notice Description

The Group intends to establish a contract for the procurement of a digital customer engagement platform. Codi have recently launched the new, innovative customer influence framework which resets how customers influence our business. The online platform is one of the strands of this influence framework and will be used as a creative way of working with customers to influence the business through a range of online methodologies.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-078e15
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/100068-2026
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
UK4 - Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Below threshold - open competition
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

72 - IT services: consulting, software development, Internet and support

CPV Codes

48000000 - Software package and information systems

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
£200,000 £100K-£500K
Lots Value
£200,000 £100K-£500K
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
22 Oct 20264 days ago
Submission Deadline
25 Nov 20265 weeks to go
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
4 Jan 2027 - 22 Dec 2028 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Active
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Pobl Group Ltd
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
SWANSEA
Postcode
SA7 9EQ
Postcode Area
Swansea
Country
Wales
Major Region (ITL 1)
TLL Wales
Basic Region (ITL 2)
TLL4 Mid and South West Wales
Small Region (ITL 3)
TLL43 Swansea
Delivery Location
TLL18 Swansea, TLL21 Monmouthshire and Newport, TLL22 Cardiff and Vale of Glamorgan
Local Authority
Swansea
Electoral Ward
Llansamlet
Westminster Constituency
Neath and Swansea East

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

JSON Markdown

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

Loading OCDS record...