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26-011 - Emergency Call Monitoring Services

Broadland Housing Association Limited

This public procurement record has 1 release in its history.

Tender

28 Oct 2026 at 16:55

UK4 - Tender Notice
Summary of the contracting process

Broadland Housing Association Limited and Orwell Housing Association are seeking an emergency call monitoring telephone-answering service. The work is to receive and handle emergency calls and monitor alarm systems for the two housing associations. It falls within call-centre, telephone-answering and alarm-monitoring services. Delivery is in the United Kingdom, with the service supporting both organisations. The requirement is grouped as a single lot and is identified as suitable for small and medium-sized enterprises. Suppliers whose core business is providing round-the-clock emergency response call handling and alarm monitoring are the closest fit; the tender also requires a written submission and an interview and presentation as part of the evaluation.

The buyer invited offers through a single-stage competitive flexible procedure. The deadline for questions was 20 November 2026 at 12:00; offers were due by 27 November 2026 at 12:00. The award decision was scheduled by 2 February 2027. The estimated gross value is £224,000. The contract is due to run from 1 April 2027 to 31 March 2029, with an optional two-year extension at the associations’ discretion, allowing for a possible end date of 31 March 2031. The single lot is evaluated on the written submission (50%), price (30%), and interview and presentation (20%). Electronic submission is permitted, and tenders must be in English.

This is a service opportunity for suppliers able to operate an emergency call-answering and alarm-monitoring service for housing association customers. The evaluation puts most weight on the quality of the written submission, alongside a separate interview and presentation, so bidders should be ready to explain their service approach and demonstrate it directly. Price is also assessed and accounts for 30% of the scoring. The requirement is marked as suitable for SMEs and is a single lot, making it relevant to smaller providers as well as larger call-centre or monitoring operators. The published requirements include checks of exclusion grounds, minimum economic and financial standing, and minimum insurance. Suppliers must be able to submit an English-language tender electronically.

How relevant is this notice?

Notice Information

Notice Title

26-011 - Emergency Call Monitoring Services

Notice Description

This Invitation to Tender (ITT) from Broadland Housing Association Limited (Broadland) and Orwell Housing Association (Orwell) is issued to potential suppliers (tenderers) for the purpose of submitting a tender for the supply of an Emergency Call Monitoring telephone answering service. For more information about this opportunity, please visit the eSourcing portal at: https://www.delta-esourcing.com/tenders/UK-UK-Norwich:-Alarm-systems./5G58NSYZDQ To respond to this opportunity, please click here: https://www.delta-esourcing.com/respond/5G58NSYZDQ

Lot Information

Lot 1

Renewal: An optional two year extension option (at the sole direction of Broadland and Orwell).

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-0792d9
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/102300-2026
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
UK4 - Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Competitive flexible procedure
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

35 - Security, fire-fighting, police and defence equipment

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

35121700 - Alarm systems

79510000 - Telephone-answering services

79512000 - Call centre

79711000 - Alarm-monitoring services

Notice Value(s)

Tender Value
£224,000 £100K-£500K
Lots Value
£224,000 £100K-£500K
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
28 Oct 20265 days ago
Submission Deadline
27 Nov 20264 weeks to go
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
1 Apr 2027 - 31 Mar 2029 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Active
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Broadland Housing Association Limited
Additional Buyers

ORWELL HOUSING ASSOCIATION LIMITED

Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
NORWICH
Postcode
NR2 2PL
Postcode Area
Norwich
Country
England
Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH5 Norfolk
Small Region (ITL 3)
TLH51 Norwich and East Norfolk
Delivery Location
TLH1 East Anglia
Local Authority
Norwich
Electoral Ward
Nelson
Westminster Constituency
Norwich South

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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