Tender

Telephony support and maintenance contracts for Conwy CBC

CONWY COUNTY BOROUGH COUNCIL

This public procurement record has 1 release in its history.

Tender

10 Nov 2021 at 16:58

S2W Notice - Website Invitation to Tender Notice
Summary of the contracting process

Conwy County Borough Council is currently seeking bids for telephony support and maintenance contracts, focusing on services essential to the communications technology sector. The procurement process is in the tender stage, with a submission deadline set for 17th November 2021 at 12:00 PM. This opportunity is part of the services category, specifically targeting industries related to technical computer support and interactive voice response software. All interested vendors can respond electronically through the Sell2Wales platform, where additional documentation and specifications are available.

This tender presents a significant opportunity for businesses specialising in IT support services, particularly those with capabilities in managing Microsoft Skype for Business and Microsoft Teams, as well as experience with Ribbon/Sonus SBCs. Firms qualified as Enghouse Interactive Gold partners or Microsoft Gold partners are highly encouraged to participate, given the eligibility criteria outlined. With the increasing reliance on digital communication solutions, companies positioned in the technology and consultancy space stand to benefit from this procurement, potentially leading to long-term partnerships with the council.

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Notice Information

Notice Title

Telephony support and maintenance contracts for Conwy CBC

Notice Description

Software maintenance on EICC and Ribbon/Sonus licencessupport and consultancy services for :Microsoft Skype for Business 2015Microsoft Teams / Office 365Ribbon/Sonus SBCEnghouse EICC and QMS Contact Centre and Call recording SoftwarePolycom / Yealink handsets and conferencing equipmentFull details in attached documentsNOTE: To register your interest in this notice and obtain any additional information please visit the Sell2Wales Web Site at https://www.sell2wales.gov.wales/Search/Search_Switch.aspx?ID=115499.The buyer has indicated that it will accept electronic responses to this notice via the Postbox facility. A user guide is available at https://www.sell2wales.gov.wales/sitehelp/help_guides.aspx.Suppliers are advised to allow adequate time for uploading documents and to dispatch the electronic response well in advance of the closing time to avoid any last minute problems. (WA Ref:115499)

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-kuma6s-115499
Publication Source
Sell2Wales
Latest Notice
https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=115499
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
S2W Notice - Website Invitation to Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Not specified
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

72 - IT services: consulting, software development, Internet and support

CPV Codes

48512000 - Interactive voice response software package

72611000 - Technical computer support services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
10 Nov 20214 years ago
Submission Deadline
17 Nov 2021Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Not Specified
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
CONWY COUNTY BOROUGH COUNCIL
Contact Name
Gerallt James
Contact Email
gerallt.james@conwy.gov.uk
Contact Phone
+44 1492574000

Buyer Location

Locality
CONWY
Postcode
LL32 8DU
Post Town
Llandudno
Country
Wales
Major Region (ITL 1)
TLL Wales
Basic Region (ITL 2)
TLL3 North Wales
Small Region (ITL 3)
TLL33 Conwy and Denbighshire
Delivery Location
Not specified
Local Authority
Conwy
Electoral Ward
Conwy
Westminster Constituency
Bangor Aberconwy

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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