Tender

Enquiries and Admissions - Enquiry Capture & Conversion Service

UNIVERSITY OF SOUTH WALES

This public procurement record has 1 release in its history.

Tender

10 Dec 2021 at 00:00

OJEU - F2 - Contract Notice
Summary of the contracting process

The University of South Wales is initiating a tender for its "Enquiries and Admissions - Enquiry Capture & Conversion Service" to enhance its recruitment processes amidst ongoing technological developments due to the Covid-19 pandemic. Located in Pontypridd, this procurement falls under the services industry category and is currently in the tender stage, with submissions due by 17th January 2022. The method of procurement is open, allowing broad participation, and responses must be submitted electronically through the designated platform.

This tender presents significant opportunities for businesses that specialise in recruitment services, particularly those experienced in managing student enquiries and driving conversion rates. Companies offering innovative solutions in recruitment technology or customer engagement strategies would be well-suited to compete, especially those with the ability to collaborate effectively with educational institutions to meet their evolving needs. Potential suppliers are also encouraged to incorporate community benefits in their submissions, highlighting their commitment to social responsibility.

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Notice Information

Notice Title

Enquiries and Admissions - Enquiry Capture & Conversion Service

Notice Description

The University, whilst still responding to the changing needs of the Covid-19 pandemic is embarking on a period of significant technological development involving several systems that operate across the student journey. Given this important juncture, it will be important to protect BAU recruitment activity, de-risk the programme of systems transformation and take every opportunity to gain ground and so the introduction of a 'recruitment partner' at this time is key to our effective operation.

Lot Information

Lot 1

The University, whilst still responding to the changing needs of the Covid-19 pandemic is embarking on a period of significant technological development involving several systems that operate across the student journey. Given this important juncture, it will be important to protect BAU recruitment activity, de-risk the programme of systems transformation and take every opportunity to gain ground and so the introduction of a 'recruitment partner' at this time is key to our effective operation. Tenders are being invited for the supply of a service that will seek to optimise and manage both 'UK' and 'International' enquiries from prospective students and facilitate and drive a higher rate of conversion from enquiry to application and ultimately from application to enrolment. The University anticipates that the service will be intensely utilised during key student recruitment periods, but will remain engaged throughout the year, to ensure support is available for key enquiry management and conversion activities. To achieve the above, USW anticipates that the service will work in close collaboration with in-house UK and International 'Enquiries & Admissions,' 'Marketing and Student Recruitment', and where appropriate colleagues from 'USW International', to signpost conversion opportunity and alleviate resource pressure points, enabling the team to focus on application processing and decision-making activity. The University is seeking to procure and embed this service, at pace, in order to realise the greatest enrolment impact in the recruitment intakes from September 2021 onward.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-kuma6s-116668
Publication Source
Sell2Wales
Latest Notice
https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=116668
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
OJEU - F2 - Contract Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

75 - Administration, defence and social security services

80 - Education and training services

CPV Codes

75121000 - Administrative educational services

80300000 - Higher education services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
10 Dec 20214 years ago
Submission Deadline
17 Jan 2022Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Active
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
UNIVERSITY OF SOUTH WALES
Contact Name
Sharon Jenkins
Contact Email
sharon.jenkins@southwales.ac.uk
Contact Phone
Not specified

Buyer Location

Locality
PONTYPRIDD
Postcode
CF37 1DL
Post Town
Cardiff
Country
Wales
Major Region (ITL 1)
TLL Wales
Basic Region (ITL 2)
TLL5 South East Wales
Small Region (ITL 3)
TLL51 Central Valleys and Bridgend
Delivery Location
TLL15 Central Valleys
Local Authority
Rhondda Cynon Taf
Electoral Ward
Treforest
Westminster Constituency
Pontypridd

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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