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MEIC Information, Assistance and Advice Helpline

Welsh Government

This public procurement record has 2 releases in its history.

Award

12 Jul 2022 at 01:00

OJEU - F3 - Contract Award Notice
Tender

10 Mar 2022 at 00:00

OJEU - F2 - Contract Notice
Summary of the contracting process

The Welsh Government is seeking to procure the "MEIC Information, Assistance and Advice Helpline", a critical service aimed at providing support for children and young people across Wales. This procurement falls under the services industry and has reached the award stage, with the contract awarded on June 27, 2022. The governmental authority is located at Cathays Park, Cardiff (CF10 3NQ). The procurement process employed is the open procedure, and the value of the contract is approximately £2,369,181. This service will operate continuously throughout the year, ensuring accessibility for those in need. The entire tendering process was tightly scheduled, wrapping up submission by April 13, 2022.

This tender presents significant opportunities for businesses who specialise in community services, particularly those equipped to provide information and support solutions for young demographics. Companies with expertise in advocacy and counselling services would be particularly well-suited to participate. This contract not only grants potential revenue through the provision of ongoing services but also aligns with the Welsh Government’s emphasis on delivering community benefits, which may offer additional incentives for businesses to engage. Moreover, the contract allows for consortia bidding, expanding opportunities for collaborative ventures among service providers to meet the criteria outlined in this tender.

How relevant is this notice?

Notice Information

Notice Title

MEIC Information, Assistance and Advice Helpline

Notice Description

Provision of a national information, assistance and advice service for children and young people for up to 24 hours a day, 7 days a week and 365 days a year. It will continue to operate under the recognised brand of MEIC.

Lot Information

Lot 1

MEIC is a Welsh Government funded confidential, anonymous, and free bilingual helpline service for children and young people up to the age of 25 in Wales providing information, useful advice and support need and are open 8am - midnight, 7 days a week, by phone, SMS text and instant messaging. It provides confidential support empowering children and young people to get their voices heard on what matters to them. The telephone line currently operates between 8am and 12 midnight. The service provides invaluable support to children and young people in Wales which has been in even greater need during the pandemic, particularly during lockdown periods when children and young people were not able to access school, social clubs and the support of friends and wider support mechanisms outside of their home. The MEIC service is specific to Wales only and therefore has been an additional provision to offer advocacy, advice and support via online support, text and telephone. The service is also extended to professionals and to the families and carers of children and young people in Wales to assist them in providing direct support to children and young people.

Renewal: Option to extend contract term for up to a further 12 months.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-kuma6s-117751
Publication Source
Sell2Wales
Latest Notice
https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=117751
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
OJEU - F3 - Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

64 - Postal and telecommunications services

80 - Education and training services

85 - Health and social work services

CPV Codes

64210000 - Telephone and data transmission services

64211000 - Public-telephone services

64212000 - Mobile-telephone services

64212100 - Short Message Service (SMS) services

64216000 - Electronic message and information services

80000000 - Education and training services

85311300 - Welfare services for children and young people

Notice Value(s)

Tender Value
£2,370,750 £1M-£10M
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£2,369,181 £1M-£10M

Notice Dates

Publication Date
12 Jul 20224 years ago
Submission Deadline
13 Apr 2022Expired
Future Notice Date
Not specified
Award Date
27 Jun 20224 years ago
Contract Period
Not specified - Not specified
Recurrence
2026

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Not Specified
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Welsh Government
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
CARDIFF
Postcode
CF10 3NQ
Postcode Area
Cardiff
Country
Wales
Major Region (ITL 1)
TLL Wales
Basic Region (ITL 2)
TLL5 South East Wales
Small Region (ITL 3)
TLL52 Cardiff and Vale of Glamorgan
Delivery Location
TLL Wales
Local Authority
Cardiff
Electoral Ward
Cathays
Westminster Constituency
Cardiff South and Penarth

Supplier Information

Number of Suppliers
1
Supplier Name

ProMo Cymru Limited

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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