Cloud-Based Customer Relationship Management (CRM) Solution

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    "id": "ocds-kuma6s-117849-2022-03-14T09:50:45Z",
    "date": "2022-03-14T09:50:45Z",
    "ocid": "ocds-kuma6s-117849",
    "initiationType": "tender",
    "parties": [
        {
            "id": "org-47",
            "name": "Life Sciences Hub Wales",
            "address": {
                "streetAddress": "Operations / Procurement, 3 Assembly Square, Cardiff,",
                "locality": "Cardiff",
                "postalCode": "CF10 4PL"
            },
            "contactPoint": {
                "name": "Adam James-Price",
                "email": "adam.james-price@lshubwales.com",
                "telephone": "+44 2920467030",
                "url": "http://www.lifescienceshubwales.com"
            },
            "roles": [
                "buyer"
            ]
        },
        {
            "id": "org-118",
            "name": "Life Sciences Hub Wales",
            "address": {
                "streetAddress": "Operations / Procurement, 3 Assembly Square, Cardiff,",
                "locality": "Cardiff",
                "postalCode": "CF10 4PL"
            },
            "contactPoint": {
                "name": "Adam James-Price",
                "email": "adam.james-price@lshubwales.com",
                "telephone": "+44 2920467030",
                "url": "http://www.lifescienceshubwales.com"
            },
            "roles": [
                "buyer"
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        },
        {
            "id": "org-119",
            "name": "Simply Crm Aps",
            "address": {
                "streetAddress": "Gl. Kongevej 1,",
                "locality": "Copenhagen V",
                "postalCode": "1610"
            },
            "contactPoint": {
                "url": "https://www.simply-crm.com"
            },
            "roles": [
                "supplier"
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    "buyer": {
        "name": "Life Sciences Hub Wales",
        "id": "org-118"
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    "tender": {
        "id": "ocds-kuma6s-117849-tender-119557",
        "title": "Cloud-Based Customer Relationship Management (CRM) Solution",
        "description": "Life Sciences Hub Wales seeks to procure a cloud-based Customer Relationship Management (CRM) system to enable and support the achievement of its current and future strategic aims and operational requirements.The intention is to procure and implement a fit-for-purpose CRM that is able to facilitate the current types and level of processing whilst providing demonstrable efficiency, immediate added-value and future benefit via additional features, functionality and capabilities.The sourcing and implementation of a fit-for-purpose CRM is considered advantageous for Life Sciences Hub Wales to enable the availability of functionality and enhancements sought by internal users, whilst also streamlining processes and improving internal collaboration, communication, usability, and efficiency.Life Sciences Hub Wales requires that its CRM system if procured, is a scalable solution that meets the organisations current requirements but that is also able to develop to suit future requirements determined by organisational growth, changing business needs and emerging innovation.Further details with regards to the requirement are provided in the Invitation to Tender document.",
        "procurementMethod": "open",
        "mainProcurementCategory": "services",
        "submissionMethodDetails": "www.sell2wales.gov.wales (as per the Invitation to Tender)",
        "tenderPeriod": {
            "endDate": "2022-02-14T14:00:00Z"
        },
        "eligibilityCriteria": "As per the Invitation to Tender document:The Assessment Process is comprised of three parts as detailed below:1. Qualification Questionnaire;2. Quality Award Criteria; and3. Commercial Award Criteria.Tenderers are required to respond to each part in full in order for their submission to be deemed compliant and eligible for inclusion within the evaluation process.The Qualification Questionnaire, provided as a supporting template for completion entitled 'CRM Qualification Questionnaire (LSHW.001.2022)' includes a number of qualifying questions wherein Tenderers must self-certify that their CRM solution meets the Life Sciences Hub Wales minimum requirements (by responding as instructed in each instance).The Qualification Questionnaire includes a number of Pass / Fail questions; unless otherwise clearly stated, wherever a question is stated as Pass / Fail a response of 'No' will be deemed as a failure to meet the Life Sciences Hub Wales minimum requirements and will invalidate the Tenderers response. The response will be discounted and will not be evaluated further. The Qualification Questionnaire refers to a CRM Requirements Questionnaire for completion as part of the qualification process; the CRM Requirements Questionnaire, provided as a supporting template for completion entitled 'CRM Requirements Questionnaire (LSHW.001.2022)', requires Tenderers to self-certify whether their CRM solution is able to meet the Life Sciences Hub Wales functionality requirements. In completing the CRM Requirements Questionnaire Tenderers must meet a minimum of 95% (120/126) of the Life Sciences Hub Wales Mandatory Requirements to be considered eligible for inclusion within the tender evaluation process. A score of less than 95% (less than 120/126) will invalidate the Tenderers response and discount it from further evaluation.Responses that meet all of the Qualification Questionnaire criteria (including a CRM Requirements Questionnaire score of at least 95%) will progress to the next stage of the evaluation process; the Quality and Commercial evaluation.",
        "awardPeriod": {
            "endDate": "2022-03-14T00:00:00Z"
        },
        "documents": [
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                "id": "ocds-kuma6s-117849-document-117849-JAN385989-1",
                "title": "Invitation to Tender document. Provides full details regarding the requirement and award criteria.",
                "url": "https://www.sell2wales.gov.wales/Notice/Download/DocumentDownload.aspx?id=JAN385989&idx=1",
                "datePublished": "2022-01-21T13:43:13Z",
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                "id": "ocds-kuma6s-117849-document-117849-JAN385989-2",
                "title": "Qualification Questionnaire. Template for completion and return, as per the Invitation to Tender.",
                "url": "https://www.sell2wales.gov.wales/Notice/Download/DocumentDownload.aspx?id=JAN385989&idx=2",
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                "title": "Requirements Questionnaire. Template for completion and return, as per the Invitation to Tender.",
                "url": "https://www.sell2wales.gov.wales/Notice/Download/DocumentDownload.aspx?id=JAN385989&idx=3",
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                "title": "Commercial Workbook. Template for completion and return, as per the Invitation to Tender.",
                "url": "https://www.sell2wales.gov.wales/Notice/Download/DocumentDownload.aspx?id=JAN385989&idx=4",
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                "title": "The first iteration of the Invitation to Tender (ITT) Clarification Schedule.",
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                "title": "The second iteration of the Invitation to Tender (ITT) Clarification Schedule.",
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                "title": "The third iteration of the Invitation to Tender (ITT) Clarification Schedule.",
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                "title": "The fourth iteration of the Invitation to Tender (ITT) Clarification Schedule.",
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        "communication": {
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        "additionalClassifications": [
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                "id": "48445000",
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            {
                "id": "48482000",
                "description": "Business intelligence software package",
                "scheme": "CPV"
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            {
                "id": "72212445",
                "description": "Customer Relation Management software development services",
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            }
        ]
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    "noticetype": "S2W Notice - Website Contract Award Notice",
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            "id": "ocds-kuma6s-117849-award-119557-77",
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                {
                    "id": "org-119",
                    "name": "Simply Crm Aps"
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