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Cloud-Based Customer Relationship Management (CRM) Solution

Life Sciences Hub Wales

This public procurement record has 1 release in its history.

Award

14 Mar 2022 at 09:50

S2W Notice - Website Contract Award Notice
Summary of the contracting process

Life Sciences Hub Wales, located at 3 Assembly Square, Cardiff, is seeking to procure a cloud-based Customer Relationship Management (CRM) solution. This tender, identified as "Cloud-Based Customer Relationship Management (CRM) Solution", falls under the services industry category. Currently at the award stage, contracts were signed on 11 March 2022, with the procurement process having initially commenced through an open tender method. This tender represents an active opportunity for suppliers who can deliver a scalable and efficient CRM system that meets Life Sciences Hub Wales's current and future operational requirements.

This procurement opens doors for businesses specialising in software development, particularly those with expertise in CRM, sales, marketing, and business intelligence solutions. Suppliers able to demonstrate capabilities in developing user-friendly interfaces and providing ongoing support will be particularly well-suited to compete. Additionally, the focus on enhancing internal collaboration and functionality aligns with the interests of tech firms aiming to grow in innovative application development within the public sector.

How relevant is this notice?

Notice Information

Notice Title

Cloud-Based Customer Relationship Management (CRM) Solution

Notice Description

Life Sciences Hub Wales seeks to procure a cloud-based Customer Relationship Management (CRM) system to enable and support the achievement of its current and future strategic aims and operational requirements.The intention is to procure and implement a fit-for-purpose CRM that is able to facilitate the current types and level of processing whilst providing demonstrable efficiency, immediate added-value and future benefit via additional features, functionality and capabilities.The sourcing and implementation of a fit-for-purpose CRM is considered advantageous for Life Sciences Hub Wales to enable the availability of functionality and enhancements sought by internal users, whilst also streamlining processes and improving internal collaboration, communication, usability, and efficiency.Life Sciences Hub Wales requires that its CRM system if procured, is a scalable solution that meets the organisations current requirements but that is also able to develop to suit future requirements determined by organisational growth, changing business needs and emerging innovation.Further details with regards to the requirement are provided in the Invitation to Tender document.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-kuma6s-117849
Publication Source
Sell2Wales
Latest Notice
https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=117849
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
S2W Notice - Website Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

72 - IT services: consulting, software development, Internet and support

CPV Codes

48445000 - Customer Relation Management software package

48480000 - Sales, marketing and business intelligence software package

48481000 - Sales or marketing software package

48482000 - Business intelligence software package

72212445 - Customer Relation Management software development services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
14 Mar 20224 years ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
11 Mar 20224 years ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Not Specified
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Life Sciences Hub Wales
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
CARDIFF
Postcode
CF10 4PL
Postcode Area
Cardiff
Country
Wales
Major Region (ITL 1)
TLL Wales
Basic Region (ITL 2)
TLL5 South East Wales
Small Region (ITL 3)
TLL52 Cardiff and Vale of Glamorgan
Delivery Location
Not specified
Local Authority
Cardiff
Electoral Ward
Butetown
Westminster Constituency
Cardiff South and Penarth

Supplier Information

Number of Suppliers
1
Supplier Name

Simply Crm Aps

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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