Award

UWTSD2122/177. Customer Relationship Management Platform (CRM)

UNIVERSITY OF WALES TRINITY SAINT DAVID

This public procurement record has 2 releases in its history.

Award

26 Jan 2023 at 14:07

S2W Notice - Website Contract Award Notice
Tender

20 Jun 2022 at 13:12

S2W Notice - Website Invitation to Tender Notice
Summary of the contracting process

The University of Wales Trinity Saint David is the buying organisation for the procurement of a Customer Relationship Management Platform (CRM) for improving communication channels with prospective and current students. The procurement stage is an award, with Hubspot Uk Holdings Limited being the supplier. The contract was signed on 11th August 2022 for a value of £138,300 GBP, and the system is expected to Go Live in Quarter 4 of 2022. The industry category is services, focusing on software packages and information systems, with procurement mainly for IT services and CRM software development services.

This tender for a CRM solution by the University of Wales Trinity Saint David presents a growth opportunity for businesses in the IT services and software development sector. Companies capable of providing CRM software packages and development services, especially those experienced in working with educational institutions, would be well-suited to compete. The contract spans a minimum of 3 years, providing a stable revenue stream, particularly for businesses looking to establish long-term partnerships within the education sector.

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Notice Information

Notice Title

UWTSD2122/177. Customer Relationship Management Platform (CRM)

Notice Description

The University of Wales Trinity Saint David wishes to Tender for a CRM solution to support the enquiry to application process. This implementation is supported by the Information Technology Systems and Infrastructure (ITSI)I, Marketing & Registry departments within the university. The requirement is to introduce a solution that will improve the current communication channels with prospective and current students to improve Student recruitment over the coming years.The system must be able to support the university in its communication with prospective students and current students, record contacts with those students and support all the universities recruitment drives across all campuses including international campaigns.The solution must also have the ability support the commercial activity of the university which includes business to business communication and the ability maintain separate contact records for commercial users within the solution.The solution must be able to support bilingual communication with the end user.It is expected the university will contract for a minimum of 3 years initially from mid-2022.We expect to the system to Go Live in Quarter 4 (October / November / December) in 2022.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-kuma6s-122298
Publication Source
Sell2Wales
Latest Notice
https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=122298
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
S2W Notice - Website Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Limited
Procurement Method Details
Not specified
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

72 - IT services: consulting, software development, Internet and support

CPV Codes

48000000 - Software package and information systems

48445000 - Customer Relation Management software package

72000000 - IT services: consulting, software development, Internet and support

72212445 - Customer Relation Management software development services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£138,300 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
26 Jan 20233 years ago
Submission Deadline
11 Jul 2022Expired
Future Notice Date
Not specified
Award Date
11 Aug 20223 years ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Not Specified
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
UNIVERSITY OF WALES TRINITY SAINT DAVID
Contact Name
Heidi Davies, Procurement Manager
Contact Email
Not specified
Contact Phone
+44 1267676767

Buyer Location

Locality
CARMARTHEN
Postcode
SA31 3EP
Post Town
Swansea
Country
Wales
Major Region (ITL 1)
TLL Wales
Basic Region (ITL 2)
TLL4 Mid and South West Wales
Small Region (ITL 3)
TLL42 South West Wales
Delivery Location
Not specified
Local Authority
Carmarthenshire
Electoral Ward
Carmarthen Town West
Westminster Constituency
Caerfyrddin

Supplier Information

Number of Suppliers
1
Supplier Name

HUBSPOT UK HOLDINGS

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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