Award

Building and embedding our community management approach

SOCIAL CARE WALES

This public procurement record has 2 releases in its history.

Award

13 Oct 2023 at 00:00

OJEU - F3 - Contract Award Notice
Tender

03 Aug 2022 at 00:00

OJEU - F2 - Contract Notice
Summary of the contracting process

Social Care Wales is seeking expert suppliers to further build and embed its community management approach. The procurement involves establishing thriving communities to support social care innovation and data. The tender, titled "Building and embedding our community management approach," is currently in the active stage with a value of £185,000. The deadline for submitting bids is 2nd September 2022. The buying organisation is based in Cardiff, UK, and the majority of activities are expected to be carried out virtually within the United Kingdom.

This tender by Social Care Wales presents an opportunity for suppliers experienced in community management, particularly those adept at conducting user research, coaching community managers, and providing insights and analysis. The contract includes coaching and mentoring activities, developing success measures for the community, and incorporating data and improvement teams. Businesses specialising in services related to community building, social work, and data analysis would be well-suited to compete for this contract, which offers growth prospects within the social care sector.

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Notice Information

Notice Title

Building and embedding our community management approach

Notice Description

in 2021/22 we worked with a supplier to help us develop our approach to community management and launch the Evidence Community on a digital platform. This brought about a step change in how we view communities and our role in supporting and enabling them. The supplier worked with us to develop guidance on when and how to establish a community of practice. We have additional communities planned that will underpin our support for social care innovation and data. To help us further build and embed our community management approach we are looking for an expert supplier who will: - support us to conduct user research to develop the purpose and scope of additional communities - provide coaching and mentoring to develop our community managers and the communities we establish - provide us with insight and analysis of running a community, and ongoing resource and skills requirements - coach and support the team to develop skills in meaningful engagement with community members - provide regular overviews and analysis of metrics and emergent themes - develop impact/success measures for the community - develop guidance for maintaining thriving communities - support us to expand community management to incorporate data, improvement, and workforce development teams, building communities around themes most meaningful to people working in social work and social care. Project deliverables include: - a range of established communities, each with a clear purpose - a team of community managers equipped with the skills to establish, maintain and grow communities - a directory of assets including: >playbook on maintaining thriving digital communities >guidance on metrics analysis >sprint review slide decks (outlining the journey, completed work, risks and mitigations) >sprint retro boards (with synthesised analysis of blockers and enablers that help us understand how we work best as a team) >tools for content flow and tracking >guidance on skills building for the community manager role (including workshop outlines, exercises, indicative reading and practical experience)

Lot Information

Lot 1

Who the users are and what they need to do: We are using Digital Place for Communities, which enables us to host our Evidence Community on a closed platform. We will use the same platform to support our Innovation, Data and theme-based communities. These digitally-enabled communities include practitioners, decision-makers, researchers, partners who offer support to innovate, and individuals who work within or access social care. As someone working in social care, I want to be part of communities that help me: - find research and share examples of good evidence enriched practice - find and share new and promising ways of working - find and share data, and approaches to using data - think creatively about how to best support people - collaborate with other practitioners, researchers and people supporting innovation. As someone leading in social care, I want to be part of communities that help me: - find and share evidence and new ways of working that can inform the planning, organising and commissioning of services - network with researchers and colleagues to find and share evidence enriched policies, approaches and innovation - develop a learning culture that nurtures leadership and learning at all levels. As someone researching social care, I want to be part of communities that help me: - share emergent themes and findings - collaborate with others to inform future activity, ensuring it's relevant, applicable, practice informed and giving it greater impact. As someone working in Social Care Wales, I want to: - support communities to find, share and collaborate around social care research, data and innovation - understand the priorities and specific needs of communities so I can tailor support effectively.. There is a budget of 100,000 GBP for year one of the contract, 50,000 GBP for year two of the contract and 35,000 GBP for year three of the contract pending approval of contract extension(s). All costs are inclusive of VAT.

Renewal: The initial contract will run until 31 March 2023 with the option to extend for an additional two years to a maximum expiry date of 31 March 2025. A break clause will be inserted at the end of each year (31 March 2023 and 31 March 2024) which Social Care Wales reserves the right to not enact.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-kuma6s-123711
Publication Source
Sell2Wales
Latest Notice
https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=123711
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
OJEU - F3 - Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

73 - Research and development services and related consultancy services

79 - Business services: law, marketing, consulting, recruitment, printing and security

80 - Education and training services

CPV Codes

73000000 - Research and development services and related consultancy services

73110000 - Research services

73200000 - Research and development consultancy services

73220000 - Development consultancy services

79315000 - Social research services

79998000 - Coaching services

80000000 - Education and training services

80400000 - Adult and other education services

Notice Value(s)

Tender Value
£185,000 £100K-£500K
Lots Value
£185,000 £100K-£500K
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
13 Oct 20232 years ago
Submission Deadline
2 Sep 2022Expired
Future Notice Date
Not specified
Award Date
13 Oct 20232 years ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Unsuccessful
Lots Status
Unsuccessful
Awards Status
Unsuccessful
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
SOCIAL CARE WALES
Contact Name
Lowri Sian Cousins
Contact Email
lowri.cousins@socialcare.wales, procurement@socialcare.wales
Contact Phone
+44 3003033444

Buyer Location

Locality
CARDIFF
Postcode
CF10 1EW
Post Town
Cardiff
Country
Wales
Major Region (ITL 1)
TLL Wales
Basic Region (ITL 2)
TLL5 South East Wales
Small Region (ITL 3)
TLL52 Cardiff and Vale of Glamorgan
Delivery Location
TLL Wales
Local Authority
Cardiff
Electoral Ward
Cathays
Westminster Constituency
Cardiff South and Penarth

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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                "description": "Who the users are and what they need to do: We are using Digital Place for Communities, which enables us to host our Evidence Community on a closed platform. We will use the same platform to support our Innovation, Data and theme-based communities. These digitally-enabled communities include practitioners, decision-makers, researchers, partners who offer support to innovate, and individuals who work within or access social care. As someone working in social care, I want to be part of communities that help me: - find research and share examples of good evidence enriched practice - find and share new and promising ways of working - find and share data, and approaches to using data - think creatively about how to best support people - collaborate with other practitioners, researchers and people supporting innovation. As someone leading in social care, I want to be part of communities that help me: - find and share evidence and new ways of working that can inform the planning, organising and commissioning of services - network with researchers and colleagues to find and share evidence enriched policies, approaches and innovation - develop a learning culture that nurtures leadership and learning at all levels. As someone researching social care, I want to be part of communities that help me: - share emergent themes and findings - collaborate with others to inform future activity, ensuring it's relevant, applicable, practice informed and giving it greater impact. As someone working in Social Care Wales, I want to: - support communities to find, share and collaborate around social care research, data and innovation - understand the priorities and specific needs of communities so I can tailor support effectively.. There is a budget of 100,000 GBP for year one of the contract, 50,000 GBP for year two of the contract and 35,000 GBP for year three of the contract pending approval of contract extension(s). All costs are inclusive of VAT.",
                "status": "unsuccessful",
                "value": {
                    "amount": 185000,
                    "currency": "GBP"
                },
                "awardCriteria": {
                    "criteria": [
                        {
                            "type": "quality",
                            "name": "Quality of written proposal and interview",
                            "description": "75"
                        },
                        {
                            "type": "price",
                            "description": "25"
                        }
                    ]
                },
                "hasOptions": false,
                "submissionTerms": {
                    "variantPolicy": "notAllowed"
                },
                "contractPeriod": {
                    "durationInDays": 180
                },
                "hasRenewal": true,
                "renewal": {
                    "description": "The initial contract will run until 31 March 2023 with the option to extend for an additional two years to a maximum expiry date of 31 March 2025. A break clause will be inserted at the end of each year (31 March 2023 and 31 March 2024) which Social Care Wales reserves the right to not enact."
                }
            }
        ],
        "bidOpening": {
            "date": "2022-09-02T12:00:00Z",
            "address": {
                "streetAddress": "Remote/electronic opening of Sell2Wales postbox."
            },
            "description": "The Sell2Wales postbox will be opened by Social Care Wales's Procurement Manager."
        },
        "contractTerms": {
            "hasElectronicPayment": true,
            "electronicInvoicingPolicy": "allowed"
        },
        "coveredBy": [
            "GPA"
        ],
        "submissionTerms": {
            "languages": [
                "en",
                "cy"
            ],
            "bidValidityPeriod": {
                "durationInDays": 60
            }
        },
        "classification": {
            "id": "73000000",
            "scheme": "CPV"
        },
        "hasRecurrence": false,
        "legalBasis": {
            "id": "32014L0024",
            "scheme": "CELEX"
        }
    },
    "language": "EN",
    "description": "(WA Ref:135559)",
    "links": [
        {
            "rel": "canonical",
            "href": "https://api.sell2wales.gov.wales/v1?lang=cy/Notice?id=ocds-kuma6s-123711"
        }
    ],
    "noticetype": "OJEU - F3 - Contract Award Notice",
    "awards": [
        {
            "id": "ocds-kuma6s-123711-award-135559-145",
            "status": "unsuccessful",
            "statusDetails": "unsuccessful",
            "relatedLots": [
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    "relatedProcesses": [
        {
            "id": "1",
            "relationship": [
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            "scheme": "EU-OJ",
            "identifier": "2022/S 000-021335"
        }
    ]
}