Award

Future Customer Information System (CIS)

TRANSPORT FOR WALES RAIL LIMITED (UTILITY BUYER)

This public procurement record has 3 releases in its history.

Award

31 Jan 2025 at 00:00

OJEU - F6 - Contract Award Notice (Utilities)
TenderUpdate

19 Jan 2024 at 00:00

OJEU - F14 - Corrigendum
Tender

03 Nov 2023 at 00:00

OJEU - F5 - Contract Notice (Utilities)
Summary of the contracting process

Transport for Wales Rail Limited (Utility Buyer) has completed the procurement process for the "Future Customer Information System (CIS)" under an open procedure. The procurement falls under the industry category of railway services and primarily focuses on providing customer information systems across the UK. The key dates included the tender submission deadline on 23 February 2024, and the awarding of the contract on 25 November 2024. The main procurement category for this tender was services, and the procurement method adopted was an open procedure. The tender process is now in the award stage, with the contract having been signed off and the supplier selected.

This tender presents significant business growth opportunities for large IT service providers specialising in customer information systems and railway services. Given the open competition and the focus on service quality, businesses with a robust portfolio in digital customer information systems are well-suited to compete. The successful bidder, WORLDLINE IT SERVICES UK LIMITED, exemplifies the type of organisation capable of delivering on such a large-scale project. This procurement process highlights potential avenues for expansion and innovation in railway customer information services, inviting businesses to engage in future opportunities offered by Transport for Wales Rail Limited.

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Notice Information

Notice Title

Future Customer Information System (CIS)

Notice Description

Future Customer Information System (CIS)

Lot Information

Lot 1

Procurement of a Future Customer Information System (CIS). Please refer to procurement documents for full Scope of Works

Renewal: 2 x 12 month optional extensions

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-kuma6s-136132
Publication Source
Sell2Wales
Latest Notice
https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=136132
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
OJEU - F6 - Contract Award Notice (Utilities)
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

72 - IT services: consulting, software development, Internet and support

CPV Codes

48000000 - Software package and information systems

48810000 - Information systems

48813000 - Passenger information system

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
31 Jan 20251 years ago
Submission Deadline
9 Feb 2024Expired
Future Notice Date
Not specified
Award Date
25 Nov 20241 years ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Not Specified
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
TRANSPORT FOR WALES RAIL LIMITED (UTILITY BUYER)
Contact Name
Not specified
Contact Email
luke.ashman@tfwrail.wales
Contact Phone
+44 2920720500

Buyer Location

Locality
RHONDDA CYNON TAF
Postcode
CF37 4TH
Post Town
Cardiff
Country
Wales
Major Region (ITL 1)
TLL Wales
Basic Region (ITL 2)
TLL5 South East Wales
Small Region (ITL 3)
TLL51 Central Valleys and Bridgend
Delivery Location
Not specified
Local Authority
Rhondda Cynon Taf
Electoral Ward
Pontypridd Town
Westminster Constituency
Pontypridd

Supplier Information

Number of Suppliers
1
Supplier Name

WORLDLINE IT SERVICES

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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