Award

Housing Management System

WREXHAM COUNTY BOROUGH COUNCIL

This public procurement record has 4 releases in its history.

Award

21 Jan 2025 at 00:00

TenderUpdate

21 Jun 2024 at 00:00

TenderUpdate

10 Jun 2024 at 00:00

Tender

03 Jun 2024 at 00:00

Summary of the contracting process

Wrexham County Borough Council has completed its procurement process for a comprehensive cloud-hosted Housing Management System (HMS). The tender, titled "Housing Management System," falls under the industry category of general public services and covers the UKL23 region. The procurement, conducted through an open procedure, reached the award stage on 14 January 2025, with Capita Business Services Ltd as the chosen supplier. Key dates in the procurement journey included an extended submission deadline to 17 July 2024, with bids ranging between £994,815 and £4,068,529. The contract is active, with a duration of 1800 days and potential extension options.

This contract presents significant business growth opportunities, particularly for firms specialising in cloud-based software solutions, property management, and digital transformation services. The new HMS will replace the existing housing management solution, introducing advanced mobile and self-serve functionalities. Businesses with expertise in integrating data systems and enhancing user experience through digital platforms will find this project aligns well with their capabilities. The successful implementation of this system will improve data quality, ensure regulatory compliance, and enhance customer service at multiple levels, thus offering a substantial market for related technological services and support.

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Notice Title

Housing Management System

Notice Description

Following an Open Tender, Wrexham County Borough Council has procured a comprehensive cloud-hosted Housing Management System (HMS) to help manage its portfolio of Council owned dwellings that currently totals just over 11,000. The system will also be used to manage Council owned blocks, leasehold properties, properties used for homelessness, garages, garage plots, traveller plots, offices and shops, as well as sold properties where necessary.

Lot Information

Lot 1

Wrexham County Borough Council has procured a comprehensive cloud-hosted Housing Management System (HMS) from a single supplier to help manage its portfolio of Council owned dwellings. The system will also be used to manage Council owned blocks, leasehold properties, properties used for homelessness, garages, garage plots, traveller plots, offices and shops, as well as sold properties where necessary. The Housing Management Software Solution will allow for a fully integrated, total housing solution with extensive mobile and self-serve functionality. The solution will manage all aspects of the service and replace the current Housing Management Solution, in addition to third party software as well as multiple Access databases and Excel documents, which are currently in use. The solution will enable WCBC to improve its information quality and availability across the organisation for staff, contractors and customers while enabling the effective delivery of a full range of housing management functions, which will transform service delivery through channel shifting, mobile working and related services. The system must create a single view of a person/property record, eradicating any double handling of information and removing a reliance on paper processing and the risk of data protection breaches. Wrexham County Borough Council expects the new system to improve customer service and satisfaction at every level, resolve queries at first point of contact, and embrace the use of mobile working, social media and the self-service channel shift. Wrexham County Borough Council aims to use the system to enhance property investment planning for its housing stock by providing more complete and timely information to inform its financial decision-making.

Renewal: Option to extend for a further four (4) years in two (2) year increments.

Publication & Lifecycle

Open Contracting ID
ocds-kuma6s-141910
Publication Source
Sell2Wales
Latest Notice
https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=141910
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
OJEU - F3 - Contract Award Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

72 - IT services: consulting, software development, Internet and support


CPV Codes

48000000 - Software package and information systems

48100000 - Industry specific software package

48517000 - IT software package

72222300 - Information technology services

72268000 - Software supply services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
21 Jan 20251 years ago
Submission Deadline
8 Jul 2024Expired
Future Notice Date
Not specified
Award Date
14 Jan 20251 years ago
Contract Period
Not specified - Not specified
Recurrence
12 months prior to end of Contract

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Not Specified
Contracts Status
Active

Contracting Authority (Buyer)

Main Buyer
WREXHAM COUNTY BOROUGH COUNCIL
Contact Name
Julia Pordage-Moore
Contact Email
julia.pordage-moore@wrexham.gov.uk, procurement@wrexham.gov.uk
Contact Phone
+44 1978292784, +44 1978292792, +44 1978292798

Buyer Location

Locality
WREXHAM
Postcode
LL11 1AR
Post Town
Llandudno
Country
Wales

Major Region (ITL 1)
TLL Wales
Basic Region (ITL 2)
TLL3 North Wales
Small Region (ITL 3)
TLL34 Flintshire and Wrexham
Delivery Location
TLL23 Flintshire and Wrexham

Local Authority
Wrexham
Electoral Ward
Grosvenor
Westminster Constituency
Wrexham

Supplier Information

Number of Suppliers
1
Supplier Name

CAPITA BUSINESS SERVICES

Further Information

Notice Documents

  • https://www.sell2wales.gov.wales/search/show/search_view.aspx?ID=JUN479797
    Housing Management System - Wrexham County Borough Council is looking to procure and implement a comprehensive cloud-hosted Housing Management System (HMS) from a single supplier to help manage its portfolio of Council owned dwellings that currently totals just over 11,000. The system will also be used to manage Council owned blocks, leasehold properties, properties used for homelessness, garages, garage plots, traveller plots, offices and shops, as well as sold properties where necessary.
  • https://www.sell2wales.gov.wales/search/show/search_view.aspx?ID=JAN497215
    Housing Management System - Following an Open Tender, Wrexham County Borough Council has procured a comprehensive cloud-hosted Housing Management System (HMS) to help manage its portfolio of Council owned dwellings that currently totals just over 11,000. The system will also be used to manage Council owned blocks, leasehold properties, properties used for homelessness, garages, garage plots, traveller plots, offices and shops, as well as sold properties where necessary.

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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