Award

InTouch System Renewal

NHS WALES SHARED SERVICES PARTNERSHIP-PROCUREMENT SERVICES

This public procurement record has 1 release in its history.

Summary of the contracting process

NHS Wales Shared Services Partnership-Procurement Services has awarded a contract titled "InTouch System Renewal" under the industry category of network systems and operating system enhancement software packages. The contract, valued at £32,600, was awarded on 21 October 2024 to Vitalhub (UK) Limited, which is based in London. The procurement process aimed to renew the InTouch system and support, which helps patients check-in for appointments at Cardigan and Aberaeron Integrated Care Centres using self-service kiosks. The tender was part of the planning and award stages, and it operated under the NHS Shared Business Service Audio Visual Solutions and Integrated Operating Theatres 2 framework agreement (SBS10245), ensuring compliance with UK/EU procurement legislation and engaging suppliers with ties to the Welsh economy.

This tender presents significant opportunities for businesses specialising in audio visual solutions, patient check-in systems, and digital signage solutions, especially those with a presence or interest in the Welsh economy. Companies that excel in integrating their technology with existing healthcare systems and enhancing the patient experience through innovative solutions would find this tender particularly advantageous. The award to Vitalhub (UK) Limited underscores the demand for capable suppliers who can deliver efficient, patient-oriented technologies that streamline operations in healthcare settings, thus offering promising growth prospects for similar businesses in this sector.

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Notice Title

InTouch System Renewal

Notice Description

Hywel Dda Health Board ("HDUHB") has awarded a contract for the provision of an InTouch system and support renewal. This contract is utilised to allow patients to check-in to appointments themselves using wall mounted self-service kiosks at Cardigan and Aberaeron Integrated Care Centres. The agreement integrates with Wales Patient Access System (WPAS) to provide appointment information to reduce queue times and lengths at the reception desk. The system provides estimated wait times and directs patients to their wait location to improve the overall patient experience whilst freeing up staff for other critical tasks.The NHS Shared Business Service (SBS) Audio Visual Solutions and Integrated Operating Theatres 2 framework agreement (SBS10245) is compliant with UK/EU procurement legislation and provides a compliant route to source audio visual solutions for operating theatres alongside patient check-in, patient entertainment and digital signage solutions. This framework includes several potential providers who have achieved inclusion on the framework following a qualification process and procurement approached the incumbent provider and one (1) supplier with links to the Welsh economy.

Publication & Lifecycle

Open Contracting ID
ocds-kuma6s-146259
Publication Source
Sell2Wales
Latest Notice
https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=146259
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
S2W Notice - Website Contract Award Notice
Procurement Type
Framework
Procurement Category
Goods
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

32 - Radio, television, communication, telecommunication and related equipment

48 - Software package and information systems


CPV Codes

32427000 - Network system

48213000 - Operating system enhancement software package

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£32,600 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
22 Nov 20241 years ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
21 Oct 20241 years ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Not Specified
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Active

Contracting Authority (Buyer)

Main Buyer
NHS WALES SHARED SERVICES PARTNERSHIP-PROCUREMENT SERVICES
Contact Name
Josh Wood
Contact Email
josh.wood@wales.nhs.uk
Contact Phone
+44 1633831530

Buyer Location

Locality
CARMARTHEN
Postcode
SA31 3BB
Post Town
Swansea
Country
Wales

Major Region (ITL 1)
TLL Wales
Basic Region (ITL 2)
TLL4 Mid and South West Wales
Small Region (ITL 3)
TLL42 South West Wales
Delivery Location
Not specified

Local Authority
Carmarthenshire
Electoral Ward
Carmarthen Town West
Westminster Constituency
Caerfyrddin

Supplier Information

Number of Suppliers
1
Supplier Name

VITALHUB (UK

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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