Award

Careers Wales Mystery Shopper Evaluation.

CAREERS WALES

This public procurement record has 2 releases in its history.

Award

16 Feb 2026 at 16:18

S2W Notice - Website Contract Award Notice
Tender

06 Nov 2025 at 12:39

S2W Notice - Website Invitation to Tender Notice
Summary of the contracting process

Careers Wales, a subsidiary of the Welsh Government, has just awarded the contract for its 'Mystery Shopper Evaluation' project. This initiative falls under the services procurement category, specifically targeting software package and information systems, as well as IT services such as consulting and support. Careers Wales is located in Cardiff, and the contract has been awarded to Customer Intelligence Limited from Swansea. The award signifies the conclusion of the procurement stage, with the contract being signed on 17th December 2025. The project is scheduled within the timeframe from December 2025 to 31st March 2026, providing ample opportunity for project completion and payment.

This tender represents a significant opportunity for businesses specialising in IT consultancy, software development, and service evaluation to showcase their expertise. Participating companies will not only enhance their portfolio with a government-backed project but also aid in the improvement of public service delivery by evaluating customer interactions across various access points for Careers Wales. The tender process, being open and considerate of bilingual submissions, invites businesses capable of conducting research and reporting in both Welsh and English, with a focus on bilingualism and user experience. Companies adept at integrating environmental sustainability and fair work practices are particularly encouraged to compete, promising growth in areas aligned with Welsh Government objectives.

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Notice Information

Notice Title

Careers Wales Mystery Shopper Evaluation.

Notice Description

Background to Careers WalesWe are the national careers service for Wales. We are a wholly owned subsidiary of the Welsh Government, established in 2012. We provide an all-age, bi-lingual independent careers information, advice and guidance (CIAG) to the people of Wales, as well as facilitating employer engagement in schools and delivering curriculum support to enable schools to deliver effective Careers and Work-Related Experiences.We deliver our work via a variety of channels (in-person, video, telephone) and operate a telephone helpline through the medium of Welsh and English. We work with a wide range of customers and stakeholders including individuals, schools, parents, training providers, employers, local authorities and other public and civil society organisations.Through our work, we support the delivery of Welsh Government policy objectives and play a key role in education, training and employment outcomes across Wales.Our most recent annual report can be found here: Annual Report 2023-2024.1. Tenders for this work can be submitted in Welsh2. Tenders submitted in Welsh will not be treated less favourably than those submitted in English.3. The closing dates for the Tender will be the same for those submitted in Welsh and English4. The timetable for responding to the bids in Welsh will be the same as those submitted in English

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-kuma6s-157788
Publication Source
Sell2Wales
Latest Notice
https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=157788
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
S2W Notice - Website Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Not specified
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

72 - IT services: consulting, software development, Internet and support

CPV Codes

48000000 - Software package and information systems

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
16 Feb 20266 days ago
Submission Deadline
24 Nov 2025Expired
Future Notice Date
Not specified
Award Date
17 Dec 20252 months ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Not Specified
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
CAREERS WALES
Contact Name
Mr Paul Powell
Contact Email
Not specified
Contact Phone
+44 2920846578

Buyer Location

Locality
CARDIFF
Postcode
CF10 2HH
Post Town
Cardiff
Country
Wales
Major Region (ITL 1)
TLL Wales
Basic Region (ITL 2)
TLL5 South East Wales
Small Region (ITL 3)
TLL52 Cardiff and Vale of Glamorgan
Delivery Location
Not specified
Local Authority
Cardiff
Electoral Ward
Cathays
Westminster Constituency
Cardiff South and Penarth

Supplier Information

Number of Suppliers
1
Supplier Name

CUSTOMER INTELLIGENCE

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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