Award

SolarWinds Support and Maintenance

DIGITAL HEALTH & CARE WALES

This public procurement record has 1 release in its history.

Award

11 Nov 2025 at 10:34

S2W Notice - Website Contract Award Notice
Summary of the contracting process

The procurement process conducted by Digital Health & Care Wales, based in Cardiff, focuses on supporting and maintaining SolarWinds products. This tender, titled "SolarWinds Support and Maintenance," falls under the services industry category, specifically involving security software packages and software maintenance and repair services. The award stage, completed on 11th November 2025, resulted in a contract with Phoenix Software Limited. The contract, signed on 20th October 2025, signifies the continuation of necessary technology support services, with an active status indicating ongoing operations.

This procurement presents a significant opportunity for businesses specialising in IT services, particularly those offering software support and maintenance. Companies with expertise in security software and a comprehensive understanding of maintenance and repair services stand to benefit from such contracts. The partnership between public entities like Digital Health & Care Wales and suppliers such as Phoenix Software Limited demonstrates the potential for growth and sustained business relationships in the tech maintenance sector. This type of contract is particularly advantageous for businesses aiming to expand into healthcare-related IT services.

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Notice Information

Notice Title

SolarWinds Support and Maintenance

Notice Description

The purpose of the procurement is to facilitate the continued use of appropriate SolarWinds products alongside support and maintenance services.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-kuma6s-157901
Publication Source
Sell2Wales
Latest Notice
https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=157901
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
S2W Notice - Website Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

72 - IT services: consulting, software development, Internet and support

CPV Codes

48730000 - Security software package

72267000 - Software maintenance and repair services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
11 Nov 20256 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
20 Oct 20256 months ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Not Specified
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
DIGITAL HEALTH & CARE WALES
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
CARDIFF
Postcode
CF11 9AD
Post Town
Cardiff
Country
Wales
Major Region (ITL 1)
TLL Wales
Basic Region (ITL 2)
TLL5 South East Wales
Small Region (ITL 3)
TLL52 Cardiff and Vale of Glamorgan
Delivery Location
Not specified
Local Authority
Cardiff
Electoral Ward
Riverside
Westminster Constituency
Cardiff West

Supplier Information

Number of Suppliers
1
Supplier Name

PHOENIX SOFTWARE

Further Information

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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