EC0775 - Software Support, Licence Conversion & Maintenance

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                    "minimum": "- Are you a SAP Gold or Platinum Partner? - Do you offer SAP Enterprise level support? - Do you have at least 3 years proven experience of successfully delivering and supporting BusinessObjects 4.x in a large higher education institution? - Do you offer out of hours and weekend support? - Do you offer a web-based support portal through which University staff can track, review, and report on current (and historical) calls logged with your helpdesk? - Do you offer helpdesk support across the following BusinessObjects 4.1 technologies; Universe design tools Design Studio 1.6 Web Intelligence Crystal Reports Explorer BI Platform administration and security - Do you offer helpdesk support across the range of BusinessObjects technologies - as set out in question 6 above - for version 4.2 SP03 and above? - Do you have experience of integrating BusinessObjects with local single sign-on solutions? Can you offer the University quarterly onsite service reviews?"
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