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AWARD - SXL 04-15 - Customer Service Platform Framework

North Ayrshire Council

This public procurement record has 1 release in its history.

Award

14 Sep 2017 at 01:00

PCS Notice - Website Contract Award Notice
Summary of the contracting process

The procurement process involves North Ayrshire Council, which is looking to contract services related to a Customer Service Platform Framework. This public procurement falls within the services industry category and is located in Irvine, UK. The procurement method used for this tender was an open procedure, and the contract award was completed on 14th September 2017, with services for Hosted and On-Premises Solutions already being signed off on 1st June 2016. The authority had previously received multiple bids, with a total of 10 bids for Hosted Solutions and 6 bids for On-Premises Solutions.

This contract offers significant opportunities for businesses, especially those specialising in customer service software solutions and platforms. Small and medium-sized enterprises (SMEs) and larger organisations engaged in IT services and product development, particularly those with experience in public sector contracts, would be well-suited to explore similar tenders. Engaging in such frameworks can facilitate business growth through government contracts, enhancing the visibility and credibility of suppliers in the competitive market.

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Notice Information

Notice Title

AWARD - SXL 04-15 - Customer Service Platform Framework

Notice Description

Customer Service Platform Framework

Lot Information

Hosted Solutions

Customer Service Platform Framework

On-Premises Solutions

Customer Service Platform Framework

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000511912
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=SEP295428
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
PCS Notice - Website Contract Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Large, SME

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

72 - IT services: consulting, software development, Internet and support

CPV Codes

48000000 - Software package and information systems

48445000 - Customer Relation Management software package

72212445 - Customer Relation Management software development services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£131,386 £100K-£500K

Notice Dates

Publication Date
14 Sep 20178 years ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
1 Jun 201610 years ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Not Specified
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
North Ayrshire Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
IRVINE
Postcode
KA12 8EE
Postcode Area
Kilmarnock
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM9 Southern Scotland
Small Region (ITL 3)
TLM93 North Ayrshire and East Ayrshire
Delivery Location
TLM93 North Ayrshire and East Ayrshire
Local Authority
North Ayrshire
Electoral Ward
Irvine South
Westminster Constituency
Central Ayrshire

Supplier Information

Number of Suppliers
3
Supplier Names

Civica UK Limited

KANA

Netcall Telecom Ltd

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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