Notice Information
Notice Title
AWARD - SXL 04-15 - Customer Service Platform Framework
Notice Description
Customer Service Platform Framework
Lot Information
Hosted Solutions
Customer Service Platform Framework
On-Premises SolutionsCustomer Service Platform Framework
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-r6ebe6-0000511912
- Publication Source
- Public Contracts Scotland
- Latest Notice
- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=SEP295428
- Current Stage
- Award
- All Stages
- Award
Procurement Classification
- Notice Type
- PCS Notice - Website Contract Award Notice
- Procurement Type
- Framework
- Procurement Category
- Services
- Procurement Method
- Open
- Procurement Method Details
- Open procedure
- Tender Suitability
- Not specified
- Awardee Scale
- Large, SME
Common Procurement Vocabulary (CPV)
- CPV Divisions
48 - Software package and information systems
72 - IT services: consulting, software development, Internet and support
-
- CPV Codes
48000000 - Software package and information systems
48445000 - Customer Relation Management software package
72212445 - Customer Relation Management software development services
Notice Value(s)
- Tender Value
- Not specified
- Lots Value
- Not specified
- Awards Value
- Not specified
- Contracts Value
- £131,386 £100K-£500K
Notice Dates
- Publication Date
- 14 Sep 20178 years ago
- Submission Deadline
- Not specified
- Future Notice Date
- Not specified
- Award Date
- 1 Jun 20169 years ago
- Contract Period
- Not specified - Not specified
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Complete
- Awards Status
- Not Specified
- Contracts Status
- Active
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- NORTH AYRSHIRE COUNCIL
- Contact Name
- Corporate Procurement Team
- Contact Email
- procurement@north-ayrshire.gov.uk
- Contact Phone
- +44 1294324730
Buyer Location
- Locality
- IRVINE
- Postcode
- KA12 8EE
- Post Town
- Kilmarnock
- Country
- Scotland
-
- Major Region (ITL 1)
- TLM Scotland
- Basic Region (ITL 2)
- TLM9 Southern Scotland
- Small Region (ITL 3)
- TLM93 North Ayrshire and East Ayrshire
- Delivery Location
- TLM93 North Ayrshire and East Ayrshire
-
- Local Authority
- North Ayrshire
- Electoral Ward
- Irvine South
- Westminster Constituency
- Central Ayrshire
Further Information
Notice Documents
-
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=SEP295428
AWARD - SXL 04-15 - Customer Service Platform Framework - Customer Service Platform Framework
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
{
"tag": [
"compiled"
],
"id": "ocds-r6ebe6-0000511912-2017-09-14T00:00:00Z",
"date": "2017-09-14T00:00:00Z",
"ocid": "ocds-r6ebe6-0000511912",
"initiationType": "tender",
"parties": [
{
"id": "org-18",
"name": "North Ayrshire Council",
"identifier": {
"legalName": "North Ayrshire Council"
},
"address": {
"streetAddress": "Cunninghame House, Friars Croft",
"locality": "Irvine",
"region": "UKM93",
"postalCode": "KA12 8EE"
},
"contactPoint": {
"name": "Corporate Procurement Team",
"email": "procurement@north-ayrshire.gov.uk",
"telephone": "+44 1294324730",
"faxNumber": "+44 1294324054",
"url": "http://"
},
"roles": [
"buyer",
"centralPurchasingBody",
"reviewBody"
],
"details": {
"classifications": [
{
"id": "Regional or local authority",
"scheme": "TED_CA_TYPE"
},
{
"id": "01",
"description": "General public services",
"scheme": "COFOG"
},
{
"id": "Ministry or any other national or federal authority, including their regional or local subdivisions",
"scheme": "TED_CA_TYPE"
}
],
"url": "http://www.north-ayrshire.gov.uk"
}
},
{
"id": "org-164",
"name": "Netcall Telecom Ltd",
"identifier": {
"legalName": "Netcall Telecom Ltd"
},
"address": {
"streetAddress": "Hamilton House , Marlowes",
"locality": "Hemel Hempstead",
"region": "UKM93",
"postalCode": "HP1 1BB"
},
"contactPoint": {
"telephone": "+44 3303336100",
"faxNumber": "+44 03303330102"
},
"roles": [
"supplier"
],
"details": {
"scale": "sme",
"url": "http://"
}
},
{
"id": "org-165",
"name": "Civica UK Limited",
"identifier": {
"legalName": "Civica UK Limited"
},
"address": {
"streetAddress": "Vanguard House, Dewsbury Road",
"locality": "Leeds",
"region": "UKM93",
"postalCode": "LS11 5DD"
},
"contactPoint": {
"telephone": "+44 1132010749",
"faxNumber": "+44 1132440835"
},
"roles": [
"supplier"
],
"details": {
"scale": "large",
"url": "http://"
}
},
{
"id": "org-166",
"name": "KANA",
"identifier": {
"legalName": "KANA"
},
"address": {
"streetAddress": "209 Airport Road West",
"locality": "Belfast",
"region": "UKM93",
"postalCode": "BT3 9EZ"
},
"contactPoint": {
"telephone": "+44 7787508357"
},
"roles": [
"supplier"
],
"details": {
"scale": "sme",
"url": "http://"
}
}
],
"buyer": {
"name": "North Ayrshire Council",
"id": "org-18"
},
"tender": {
"id": "SXL 04-15",
"title": "AWARD - SXL 04-15 - Customer Service Platform Framework",
"description": "Customer Service Platform Framework",
"status": "complete",
"items": [
{
"id": "1",
"additionalClassifications": [
{
"id": "48000000",
"scheme": "CPV"
},
{
"id": "72212445",
"scheme": "CPV"
}
],
"deliveryAddresses": [
{
"region": "UKM93"
}
],
"relatedLot": "1"
},
{
"id": "2",
"additionalClassifications": [
{
"id": "48000000",
"scheme": "CPV"
},
{
"id": "72212445",
"scheme": "CPV"
}
],
"deliveryAddresses": [
{
"region": "UKM93"
}
],
"relatedLot": "2"
}
],
"procurementMethod": "open",
"procurementMethodDetails": "Open procedure",
"mainProcurementCategory": "services",
"documents": [
{
"id": "SEP295428",
"documentType": "awardNotice",
"title": "AWARD - SXL 04-15 - Customer Service Platform Framework",
"description": "Customer Service Platform Framework",
"url": "https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=SEP295428",
"format": "text/html"
}
],
"lots": [
{
"id": "1",
"title": "Hosted Solutions",
"description": "Customer Service Platform Framework",
"status": "complete",
"hasOptions": false
},
{
"id": "2",
"title": "On-Premises Solutions",
"description": "Customer Service Platform Framework",
"status": "complete",
"hasOptions": false
}
],
"coveredBy": [
"GPA"
],
"techniques": {
"hasFrameworkAgreement": true
},
"classification": {
"id": "48445000",
"scheme": "CPV"
}
},
"awards": [
{
"id": "SXL 04-15-1",
"title": "On-Premises Solutions",
"suppliers": [
{
"id": "org-164",
"name": "Netcall Telecom Ltd"
},
{
"id": "org-165",
"name": "Civica UK Limited"
}
],
"relatedLots": [
"2"
]
},
{
"id": "SXL 04-15-2",
"title": "Hosted Solutions",
"suppliers": [
{
"id": "org-166",
"name": "KANA"
},
{
"id": "org-164",
"name": "Netcall Telecom Ltd"
}
],
"relatedLots": [
"1"
]
}
],
"contracts": [
{
"id": "SXL 04-15-1",
"awardID": "SXL 04-15-1",
"title": "On-Premises Solutions",
"status": "active",
"value": {
"amount": 131386.66,
"currency": "GBP"
},
"dateSigned": "2016-06-01T00:00:00Z"
},
{
"id": "SXL 04-15-2",
"awardID": "SXL 04-15-2",
"title": "Hosted Solutions",
"status": "active",
"value": {
"amount": 131386.66,
"currency": "GBP"
},
"dateSigned": "2016-06-01T00:00:00Z"
}
],
"language": "EN",
"relatedProcesses": [
{
"id": "1",
"identifier": "ocds-r6ebe6-0000425722"
}
],
"description": "Award against framework: Customer Service Platform (SC Ref:511912)",
"bids": {
"statistics": [
{
"id": "438",
"measure": "bids",
"value": 6,
"relatedLot": "2"
},
{
"id": "439",
"measure": "bids",
"value": 10,
"relatedLot": "1"
}
]
},
"links": [
{
"rel": "canonical",
"href": "https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000511912"
}
],
"noticetype": "PCS Notice - Website Contract Award Notice"
}