Tender

Consultancy on Solicitor Contact Line

SCOTTISH LEGAL AID BOARD

This public procurement record has 1 release in its history.

Tender

09 Oct 2017 at 00:00

PCS Notice - Website Contract Notice
Summary of the contracting process

The Scottish Legal Aid Board is currently seeking professional consultancy services for its Solicitor Contact Line through an open tender process. The procurement is categorised under services and is being conducted at their headquarters located at Thistle House, 91 Haymarket Terrace, Edinburgh. The tender is titled "Consultancy on Solicitor Contact Line" and aims to develop new working pattern options, including revised rota and shift arrangements. Interested parties should note that the submission deadline is 23 October 2017, with the award period commencing immediately after.

This contract presents a valuable opportunity for consulting firms specialising in service optimisation and operational efficiency, particularly those with experience in legal services and contact centre management. Businesses that can demonstrate a clear understanding of legislative changes and existing operational frameworks would be particularly well-suited to compete for this tender. Engaging in this project could significantly enhance a firm's profile and expand its client base within the public sector, fostering long-term growth.

Find more tenders on our Open Data Platform.
How relevant is this notice?

D3 Tenders Premium

Win More Public Sector Contracts

AI-powered tender discovery, pipeline management, and market intelligence — everything you need to grow your public sector business.

Start Free Trial Book a Demo
All Features Pricing

Notice Information

Notice Title

Consultancy on Solicitor Contact Line

Notice Description

Experienced professional support is required to develop new working pattern options for the Solicitor Contact Line. This will include support to develop and deliver revised rota, shift working and call out arrangements. Working pattern proposals must be based on an understanding of planned legislative changes, the existing business and future requirements. This work must also incorporate a clear understanding of the Scottish Legal Aid Board's Corporate and Business Plans and our HR Strategies and Policies.

Lot Information

Lot 1

Experienced professional support is required to develop new working pattern options for the Solicitor Contact Line. This will include support to develop and deliver revised rota, shift working and call out arrangements. Working pattern proposals must be based on an understanding of planned legislative changes, the existing business and future requirements. This work must also incorporate a clear understanding of the Scottish Legal Aid Board's Corporate and Business Plans and our HR Strategies and Policies.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000514545
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=OCT297688
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
PCS Notice - Website Contract Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

72200000 - Software programming and consultancy services

72212450 - Time accounting or human resources software development services

72212451 - Enterprise resource planning software development services

79000000 - Business services: law, marketing, consulting, recruitment, printing and security

79400000 - Business and management consultancy and related services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
9 Oct 20178 years ago
Submission Deadline
23 Oct 2017Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Active
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
SCOTTISH LEGAL AID BOARD
Contact Name
Not specified
Contact Email
hardieki@slab.org.uk
Contact Phone
+44 1312402020

Buyer Location

Locality
EDINBURGH
Postcode
EH12 5HE
Post Town
Edinburgh
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM1 East Central Scotland
Small Region (ITL 3)
TLM13 City of Edinburgh
Delivery Location
TLM Scotland
Local Authority
City of Edinburgh
Electoral Ward
City Centre
Westminster Constituency
Edinburgh West

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-r6ebe6-0000514545-2017-10-09T00:00:00Z",
    "date": "2017-10-09T00:00:00Z",
    "ocid": "ocds-r6ebe6-0000514545",
    "initiationType": "tender",
    "parties": [
        {
            "id": "org-112",
            "name": "Scottish Legal Aid Board",
            "identifier": {
                "legalName": "Scottish Legal Aid Board"
            },
            "address": {
                "streetAddress": "Thistle House, 91 Haymarket Terrace",
                "locality": "Edinburgh",
                "region": "UKM75",
                "postalCode": "EH12 5HE"
            },
            "contactPoint": {
                "email": "hardieki@slab.org.uk",
                "telephone": "+44 1312402020",
                "url": "http://www.publiccontractsscotland.gov.uk"
            },
            "roles": [
                "buyer",
                "reviewBody"
            ],
            "details": {
                "classifications": [
                    {
                        "id": "Non Departmental Public Body",
                        "scheme": "TED_CA_TYPE"
                    },
                    {
                        "id": "Legal Aid Board",
                        "scheme": "COFOG"
                    }
                ],
                "url": "http://www.slab.org.uk"
            }
        }
    ],
    "buyer": {
        "name": "Scottish Legal Aid Board",
        "id": "org-112"
    },
    "tender": {
        "id": "SLAB/PSD/17/402",
        "title": "Consultancy on Solicitor Contact Line",
        "description": "Experienced professional support is required to develop new working pattern options for the Solicitor Contact Line. This will include support to develop and deliver revised rota, shift working and call out arrangements. Working pattern proposals must be based on an understanding of planned legislative changes, the existing business and future requirements. This work must also incorporate a clear understanding of the Scottish Legal Aid Board's Corporate and Business Plans and our HR Strategies and Policies.",
        "status": "active",
        "items": [
            {
                "id": "1",
                "additionalClassifications": [
                    {
                        "id": "72000000",
                        "scheme": "CPV"
                    },
                    {
                        "id": "72200000",
                        "scheme": "CPV"
                    },
                    {
                        "id": "72212450",
                        "scheme": "CPV"
                    },
                    {
                        "id": "72212451",
                        "scheme": "CPV"
                    },
                    {
                        "id": "79000000",
                        "scheme": "CPV"
                    },
                    {
                        "id": "79400000",
                        "scheme": "CPV"
                    }
                ],
                "deliveryLocation": {
                    "description": "The Solicitor Contact Line and SLAB's head office are at 91 Haymarket Terrace, Edinburgh."
                },
                "deliveryAddresses": [
                    {
                        "region": "UKM"
                    }
                ],
                "relatedLot": "1"
            }
        ],
        "procurementMethod": "open",
        "procurementMethodDetails": "Open procedure",
        "mainProcurementCategory": "services",
        "submissionMethod": [
            "electronicSubmission"
        ],
        "submissionMethodDetails": "http://www.publiccontractsscotland.gov.uk",
        "tenderPeriod": {
            "endDate": "2017-10-23T12:00:00Z"
        },
        "awardPeriod": {
            "startDate": "2017-10-23T13:00:00Z"
        },
        "documents": [
            {
                "id": "OCT297688",
                "documentType": "contractNotice",
                "title": "Consultancy on Solicitor Contact Line",
                "description": "Experienced professional support is required to develop new working pattern options for the Solicitor Contact Line. This will include support to develop and deliver revised rota, shift working and call out arrangements. Working pattern proposals must be based on an understanding of planned legislative changes, the existing business and future requirements. This work must also incorporate a clear understanding of the Scottish Legal Aid Board's Corporate and Business Plans and our HR Strategies and Policies.",
                "url": "https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=OCT297688",
                "format": "text/html"
            },
            {
                "id": "economic",
                "documentType": "economicSelectionCriteria"
            },
            {
                "id": "technical",
                "documentType": "technicalSelectionCriteria"
            },
            {
                "id": "OCT297688-1",
                "title": "Cover letter",
                "url": "https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=OCT297688&idx=1",
                "datePublished": "2017-10-09T10:41:19Z",
                "dateModified": "2017-10-09T10:41:19Z",
                "format": "application/msword"
            },
            {
                "id": "OCT297688-2",
                "title": "Specification",
                "url": "https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=OCT297688&idx=2",
                "datePublished": "2017-10-09T10:41:20Z",
                "dateModified": "2017-10-09T10:41:20Z",
                "format": "application/vnd.openxmlformats-officedocument.wordprocessingml.document"
            },
            {
                "id": "OCT297688-3",
                "title": "Company details form",
                "url": "https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=OCT297688&idx=3",
                "datePublished": "2017-10-09T10:41:21Z",
                "dateModified": "2017-10-09T10:41:21Z",
                "format": "application/msword"
            },
            {
                "id": "OCT297688-4",
                "title": "Instruction to tenderers",
                "url": "https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=OCT297688&idx=4",
                "datePublished": "2017-10-09T10:41:21Z",
                "dateModified": "2017-10-09T10:41:21Z",
                "format": "application/vnd.openxmlformats-officedocument.wordprocessingml.document"
            },
            {
                "id": "OCT297688-5",
                "title": "Terms and conditions",
                "url": "https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=OCT297688&idx=5",
                "datePublished": "2017-10-09T10:41:21Z",
                "dateModified": "2017-10-09T10:41:21Z",
                "format": "application/pdf"
            }
        ],
        "lots": [
            {
                "id": "1",
                "description": "Experienced professional support is required to develop new working pattern options for the Solicitor Contact Line. This will include support to develop and deliver revised rota, shift working and call out arrangements. Working pattern proposals must be based on an understanding of planned legislative changes, the existing business and future requirements. This work must also incorporate a clear understanding of the Scottish Legal Aid Board's Corporate and Business Plans and our HR Strategies and Policies.",
                "status": "active",
                "hasOptions": false,
                "submissionTerms": {
                    "variantPolicy": "notAllowed"
                },
                "contractPeriod": {
                    "durationInDays": 30
                },
                "hasRenewal": false
            }
        ],
        "bidOpening": {
            "date": "2017-10-23T13:00:00Z"
        },
        "communication": {
            "atypicalToolUrl": "http://www.publiccontractsscotland.gov.uk"
        },
        "contractTerms": {
            "hasElectronicPayment": true,
            "hasElectronicOrdering": true,
            "electronicInvoicingPolicy": "allowed"
        },
        "otherRequirements": {
            "requiresStaffNamesAndQualifications": true
        },
        "submissionTerms": {
            "languages": [
                "en"
            ],
            "bidValidityPeriod": {
                "durationInDays": 60
            }
        },
        "classification": {
            "id": "79400000",
            "scheme": "CPV"
        },
        "hasRecurrence": false
    },
    "language": "EN",
    "description": "NOTE: To register your interest in this notice and obtain any additional information please visit the Public Contracts Scotland Web Site at http://www.publiccontractsscotland.gov.uk/Search/Search_Switch.aspx?ID=514545. The buyer has indicated that it will accept electronic responses to this notice via the Postbox facility. A user guide is available at http://www.publiccontractsscotland.gov.uk/sitehelp/help_guides.aspx. Suppliers are advised to allow adequate time for uploading documents and to dispatch the electronic response well in advance of the closing time to avoid any last minute problems. (SC Ref:514545)",
    "links": [
        {
            "rel": "canonical",
            "href": "https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000514545"
        }
    ],
    "noticetype": "PCS Notice - Website Contract Notice"
}