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Provision of an Enterprise IT Service Management Solution (ITSM)

University of Strathclyde

This public procurement record has 2 releases in its history.

Award

21 Apr 2020 at 01:00

OJEU - F3 - Contract Award Notice
Tender

20 Nov 2019 at 00:00

OJEU - F2 - Contract Notice
Summary of the contracting process

The University of Strathclyde, located in Glasgow, has successfully completed a procurement process for the provision of an Enterprise IT Service Management Solution (ITSM). The contract was awarded through an open procedure, with a total value of £540,798. This procurement falls within the education sector, having commenced on April 21, 2020, and concluding with the signing of the contract on April 16, 2020. The procurement covered services aimed at enhancing the university's IT capabilities, and the relevant bidding period is noted as having been open for competitive submissions.

This tender presents significant opportunities for businesses specialising in IT service management, particularly those with experience in educational environments and expertise in quality assurance and cost-effective solutions. Companies that can demonstrate a strong financial standing, preferably with an average yearly turnover of at least £600,000 over the past three years, alongside recognised insurance and technical credentials, would be well-positioned to thrive in future similar contracts. Those with a proven track record of deploying similar ITSM systems will find this domain particularly conducive to growth.

How relevant is this notice?

Notice Information

Notice Title

Provision of an Enterprise IT Service Management Solution (ITSM)

Notice Description

Provision of an Enterprise IT Service Management Solution (ITSM)

Lot Information

Lot 1

Provision of an Enterprise IT Service Management Solution (ITSM) for the University of Strathclyde. Full scope of the requirement includes implementaiton services.

Options: The Contracting Authority reserves the right to request additional deliveries by the Successful Tenderer, either intended as partial replacement of suppliers or installations or as extensions of existing supplies and installations. The Contracting Authority may at it's sole discretion exercise this option.

Renewal: 4 optional renewals at 12 months each.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000605191
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=APR385672
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
OJEU - F3 - Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

72 - IT services: consulting, software development, Internet and support

CPV Codes

48000000 - Software package and information systems

72260000 - Software-related services

Notice Value(s)

Tender Value
£340,000 £100K-£500K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£540,798 £500K-£1M

Notice Dates

Publication Date
21 Apr 20206 years ago
Submission Deadline
23 Dec 2019Expired
Future Notice Date
Not specified
Award Date
16 Apr 20206 years ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Not Specified
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
University of Strathclyde
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
GLASGOW
Postcode
G1 1QE
Postcode Area
Glasgow
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM3 West Central Scotland
Small Region (ITL 3)
TLM32 Glasgow City
Delivery Location
TLM82 Glasgow City
Local Authority
Glasgow City
Electoral Ward
Anderston/City/Yorkhill
Westminster Constituency
Glasgow North East

Supplier Information

Number of Suppliers
1
Supplier Name

FRESHWORKS TECHNOLOGIES UK LIMITED

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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