Award

Implementation and on-going support of a Ticketing, Fundraising, Membership and CRM system

NATIONAL MUSEUMS SCOTLAND

This public procurement record has 2 releases in its history.

Award

17 Feb 2022 at 00:00

OJEU - F3 - Contract Award Notice
Tender

16 Jul 2021 at 00:00

OJEU - F2 - Contract Notice
Summary of the contracting process

The procurement process for the implementation and ongoing support of a Ticketing, Fundraising, Membership, and CRM system is conducted by National Museums Scotland, located in Edinburgh. This tender is currently at the "Award" stage, with a total contract value of £186,239. The open procedure was initiated on 16 February 2022, following the successful conclusion of the previous tender phase that ended on 18 August 2021. The project is aligned with the recreation, culture, and religion industry category, highlighting the buyer's focus on enhancing their operational capabilities in this sector.

This tender presents a significant opportunity for businesses in the technology sector, particularly those specialising in integrated software solutions for ticketing and customer relationship management. Firms with expertise in providing SaaS (Software as a Service) platforms, fundraising tools, and customer management systems would be well-suited to participate in future bids. Companies like Tessitura Network, which successfully won the contract, exemplify the type of larger-scale suppliers capable of delivering such comprehensive system integrations to meet the specific needs of National Museums Scotland.

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Notice Information

Notice Title

Implementation and on-going support of a Ticketing, Fundraising, Membership and CRM system

Notice Description

Delivery, and ongoing support, of a unified system (or set of integrated systems) for online and on-site Ticketing, Fundraising, Membership and CRM at National Museums Scotland.

Lot Information

Lot 1

Scope of work. We are seeking a unified system, or set of integrated systems, that can fulfil the key functionality and user experience across: On-site and Online Ticketing Membership fulfilment and management Fundraising Customer Relationship Management Email communications (either integrated or via a linked service). Operate in line with NMS Standard Terms and Conditions for the Purchase of God and Services https://www.nms.ac.uk/media/1152122/standard-tcs-goods-services.pdf Bidders should refer to the additional document, Specification - Schedule A for further information.. Economic operators may be excluded from this competition if there are any of the situations referred to in regulation 58 of the Public Contracts (Scotland) regulations 2015.

Renewal: National Museums Scotland reserves the right to extend the contract by one year + one year.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000659731
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=FEB440990
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
OJEU - F3 - Contract Award Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

63 - Supporting and auxiliary transport services; travel agencies services

72 - IT services: consulting, software development, Internet and support

CPV Codes

48445000 - Customer Relation Management software package

63512000 - Sale of travel tickets and package tours services

72212445 - Customer Relation Management software development services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£186,239 £100K-£500K

Notice Dates

Publication Date
17 Feb 20224 years ago
Submission Deadline
18 Aug 2021Expired
Future Notice Date
Not specified
Award Date
16 Feb 20224 years ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Not Specified
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NATIONAL MUSEUMS SCOTLAND
Contact Name
Not specified
Contact Email
p.convery@nms.ac.uk
Contact Phone
+44 3001236789

Buyer Location

Locality
EDINBURGH
Postcode
EH1 1JF
Post Town
Edinburgh
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM1 East Central Scotland
Small Region (ITL 3)
TLM13 City of Edinburgh
Delivery Location
TLM75 City of Edinburgh
Local Authority
City of Edinburgh
Electoral Ward
City Centre
Westminster Constituency
Edinburgh East and Musselburgh

Supplier Information

Number of Suppliers
1
Supplier Name

TESSITURA NETWORK

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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