Award

Provision of an IT Service Management System

NORTH AYRSHIRE COUNCIL

This public procurement record has 1 release in its history.

Award

09 Feb 2022 at 00:00

PCS Notice - Website Contract Award Notice
Summary of the contracting process

North Ayrshire Council has completed the tender process for the provision of an IT Service Management System, aimed at effectively recording and logging IT helpdesk issues. The procurement was conducted through an open procedure, aligning with the G-Cloud 12 Framework, and took place in North Ayrshire, UK. The contract, awarded to Hornbill, is valued at £177,095.20 and was signed on 19 January 2022. The procurement aligns with the goods category, specifically involving cloud software solutions that support general public services.

This procurement opportunity allows businesses, particularly those specialising in IT service management solutions and cloud-based software, to engage in future tenders with North Ayrshire Council. Companies with experience in managing IT helpdesk systems or those looking to leverage the G-Cloud framework for public sector contracts would benefit significantly. The public sector IT solutions market is growing, and being part of this procurement process presents a chance for businesses to establish or enhance their footprint within this industry.

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Notice Information

Notice Title

Provision of an IT Service Management System

Notice Description

North Ayrshire Council require an IT Service Management system to record and log IT helpdesk issues.

Lot Information

Lot 1

North Ayrshire Council require an IT Service Management System (ITSM) to record and log IT helpdesk issues. The Council utilised the G-Cloud 12 Framework Agreement for this procurement.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000682200
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=FEB440275
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
PCS Notice - Website Contract Award Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

72 - IT services: consulting, software development, Internet and support

CPV Codes

48000000 - Software package and information systems

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£177,095 £100K-£500K

Notice Dates

Publication Date
9 Feb 20224 years ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
19 Jan 20224 years ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Not Specified
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NORTH AYRSHIRE COUNCIL
Contact Name
Not specified
Contact Email
procurement@north-ayrshire.gov.uk
Contact Phone
+44 1294310000

Buyer Location

Locality
IRVINE
Postcode
KA12 8EE
Post Town
Kilmarnock
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM9 Southern Scotland
Small Region (ITL 3)
TLM93 North Ayrshire and East Ayrshire
Delivery Location
TLM63 Lochaber, Skye and Lochalsh, Arran and Cumbrae, and Argyll and Bute, TLM93 North Ayrshire and East Ayrshire
Local Authority
North Ayrshire
Electoral Ward
Irvine South
Westminster Constituency
Central Ayrshire

Supplier Information

Number of Suppliers
1
Supplier Name

HORNBILL

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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