Award

Provision of Hotel Booking Service

UHI EXECUTIVE OFFICE

This public procurement record has 2 releases in its history.

Award

05 Apr 2023 at 00:00

Tender

15 Dec 2022 at 00:00

Summary of the contracting process

The UHI Executive Office in Inverness, UK, has awarded a contract for the provision of a Hotel Booking Service. The procurement process was conducted using an open procedure. The title of the contract is "Provision of Hotel Booking Service," falling under the services category in the education industry. The procurement stage was marked as "cancelled," and the deadline for this tender has passed as of 5th April 2023.

This contract presents an opportunity for businesses in the hospitality and technology sectors to provide internet coverage and online booking services for the University. The UHI Executive Office specifically sought a contractor to manage rates, promotions, bookings, and guest communications. Companies adept in platform functionality and customer service within the hotel industry would be well-suited to compete for this opportunity.

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Notice Title

Provision of Hotel Booking Service

Notice Description

The Contractor shall be required to provide internet coverage for the University, and afford 'guests' the ability to book a room via direct bookings and online travel agents. The Contractor shall be responsible for managing online booking services on behalf of the University. Responsibilities shall include, but shall not be limited to: - Updating of rates (only when requested by the University) and availability - Advertising promotions - Content management - Dealing with guest requests and providing phone support - Liaise with all Booking Channels and report no shows and cancellations to avoid excess commission charges - Facilitating and processing all guest payments on behalf of the University and facilitating the transfer of funds to a nominated bank account by the University - Providing accurate information to all guests in relation to facilities at the property (such as, but not limited to: check-in/out times, reception opening hours and payment information). - Liaise with the University throughout the process from point of referral through to the Guest check in

Lot Information

Lot 1

The Contractor shall be required to provide internet coverage for the University, and afford 'guests' the ability to book a room via direct bookings and online travel agents. The Contractor shall be responsible for managing online booking services on behalf of the University. Responsibilities shall include, but shall not be limited to: - Updating of rates (only when requested by the University) and availability - Advertising promotions - Content management - Dealing with guest requests and providing phone support - Liaise with all Booking Channels and report no shows and cancellations to avoid excess commission charges - Facilitating and processing all guest payments on behalf of the University and facilitating the transfer of funds to a nominated bank account by the University - Providing accurate information to all guests in relation to facilities at the property (such as, but not limited to: check-in/out times, reception opening hours and payment information). - Liaise with the University throughout the process from point of referral through to the Guest check in. Economic operators may be excluded from this competition if they are in any of the situations referred to in regulation 58 of the Public Contracts (Scotland) Regulations 2015.

Renewal: Option for 4 x 12-month extension

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000716724
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=APR475583
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
OJEU - F3 - Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

55 - Hotel, restaurant and retail trade services

72 - IT services: consulting, software development, Internet and support

98 - Other community, social and personal services


CPV Codes

48000000 - Software package and information systems

48100000 - Industry specific software package

48517000 - IT software package

55100000 - Hotel services

55110000 - Hotel accommodation services

55130000 - Other hotel services

72260000 - Software-related services

98341000 - Accommodation services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
5 Apr 20232 years ago
Submission Deadline
19 Jan 2023Expired
Future Notice Date
Not specified
Award Date
5 Apr 20232 years ago
Contract Period
Not specified - Not specified
Recurrence
November 2027

Notice Status

Tender Status
Cancelled
Lots Status
Cancelled
Awards Status
Unsuccessful
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
UHI EXECUTIVE OFFICE
Contact Name
Julie Fraser
Contact Email
julie.fraser@uhi.ac.uk
Contact Phone
+44 1463279000

Buyer Location

Locality
INVERNESS
Postcode
IV3 5SQ
Post Town
Inverness
Country
Scotland

Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM2 Highlands and Islands
Small Region (ITL 3)
TLM20 Highlands and Islands
Delivery Location
TLM6 Highlands and Islands

Local Authority
Highland
Electoral Ward
Inverness West
Westminster Constituency
Inverness, Skye and West Ross-shire

Further Information

Notice Documents

  • https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=DEC466998
    Provision of Hotel Booking Service - The Contractor shall be required to provide internet coverage for the University, and afford 'guests' the ability to book a room via direct bookings and online travel agents. The Contractor shall be responsible for managing online booking services on behalf of the University. Responsibilities shall include, but shall not be limited to: - Updating of rates (only when requested by the University) and availability - Advertising promotions - Content management - Dealing with guest requests and providing phone support - Liaise with all Booking Channels and report no shows and cancellations to avoid excess commission charges - Facilitating and processing all guest payments on behalf of the University and facilitating the transfer of funds to a nominated bank account by the University - Providing accurate information to all guests in relation to facilities at the property (such as, but not limited to: check-in/out times, reception opening hours and payment information). - Liaise with the University throughout the process from point of referral through to the Guest check in
  • https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=APR475583
    Provision of Hotel Booking Service - The Contractor shall be required to provide internet coverage for the University, and afford 'guests' the ability to book a room via direct bookings and online travel agents. The Contractor shall be responsible for managing online booking services on behalf of the University. Responsibilities shall include, but shall not be limited to: - Updating of rates (only when requested by the University) and availability - Advertising promotions - Content management - Dealing with guest requests and providing phone support - Liaise with all Booking Channels and report no shows and cancellations to avoid excess commission charges - Facilitating and processing all guest payments on behalf of the University and facilitating the transfer of funds to a nominated bank account by the University - Providing accurate information to all guests in relation to facilities at the property (such as, but not limited to: check-in/out times, reception opening hours and payment information). - Liaise with the University throughout the process from point of referral through to the Guest check in

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