Warden Call and Telecare Services Inspection, Repair & Maintenance

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            "name": "Hanover (Scotland) Housing Association Ltd",
            "identifier": {
                "legalName": "Hanover (Scotland) Housing Association Ltd"
            },
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                "streetAddress": "95 McDonald Road",
                "locality": "Edinburgh",
                "region": "UKM",
                "postalCode": "EH7 4NS"
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            "contactPoint": {
                "name": "Malcolm McFarlane",
                "email": "tenders@mjmconsultancy.co.uk",
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            "name": "Edinburgh Sheriff Court and Justice of the Peace Court",
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            "address": {
                "streetAddress": "Sheriff Court House",
                "locality": "Edinburgh",
                "postalCode": "EH1 1LB"
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            "id": "org-126",
            "name": "OpenView Security Solutions Limited",
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                "legalName": "OpenView Security Solutions Limited"
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            "address": {
                "streetAddress": "Unit 10 Amethyst Road Newcastle Business Park , Newcastle upon Tyne",
                "locality": "Tyne & Wear",
                "region": "UK",
                "postalCode": "NE4 7YL"
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                "telephone": "+44 7921688148",
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                "streetAddress": "27 Chambers Street",
                "locality": "Edinburgh",
                "postalCode": "EH1 1LB"
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    "planning": {
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            {
                "id": "OCT489999",
                "documentType": "plannedProcurementNotice",
                "title": "Telecare Services Inspection, Repair & Maintenance",
                "description": "Hanover (Scotland) is seeking a Warden Call and Telecare Services solution for its portfolio of homes across Scotland. This solution will deliver periodic testing, routine maintenance and repairs including a 24/7 / 365 days response capability for the restoration of critical services and a customer request service for fault reporting and resolution. To enable this, integration with existing Warden Call, Telecare and other Hanover systems will be required.",
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        "id": "HAN -CR0465",
        "title": "Warden Call and Telecare Services Inspection, Repair & Maintenance",
        "description": "Hanover (Scotland) is seeking a Warden Call and Telecare Services solution for its portfolio of homes across Scotland. This solution will deliver periodic testing, routine maintenance and repairs including a 24/7 / 365 days response capability for the restoration of critical services and a customer request service for fault reporting and resolution. To enable this, integration with existing Warden Call, Telecare and other Hanover systems will be required.",
        "status": "complete",
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                "deliveryLocation": {
                    "description": "Various across Scotland."
                },
                "deliveryAddresses": [
                    {
                        "region": "UKM9"
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                    {
                        "region": "UKM"
                    },
                    {
                        "region": "UKM"
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            "currency": "GBP"
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                "description": "Hanover (Scotland) is seeking a Warden Call and Telecare Services solution for its portfolio of homes across Scotland. This solution will deliver periodic testing, maintenance and repairs including a 24/7 / 365 day response capability for the restoration of critical services and a customer request service for fault reporting and resolution. Some training will also be required. To enable this, integration with existing Warden Call, Telecare and other Hanover systems will be required. The new service will commence with confirmation of the asset baseline to establish condition and, from which, to develop and implement an appropriate preventative maintenance and equipment replacement schedule. During the contract period the estate will undergo a digitisation programme. A number of properties' equipment will be upgraded and, post upgrade, a period of manufacturer warranty on the new/upgraded will apply. However, the equipment will still be required to inspected by the Supplier during this period. Seamless support services will be required to be delivered during this period of transition from analogue, through a period of analogue / digital mix and on to a fully digital service. An open tender exercise will be carried out. Bidders will be required to provide a cost per development to carry out pre-planned maintenance to all equipment on site, as well as an hourly rate for callout services, for the commercial aspect. Bidders will also be required to provide answers to technical questions for the quality element. The service will operate in a framework of continuous improvement; bringing innovation, sharing ideas and implementing improvement measures. A Contract Operations' Manual will be jointly developed and cover process, management and governance on a day to day basis. It will also cover performance monitoring and dispute resolution.",
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                    "endDate": "2027-02-28T00:00:00Z"
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                "renewal": {
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                            "name": "Quality",
                            "description": "40"
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                "id": "DEC494450-1",
                "title": "Hanover Scotland Warden Call & Telecare Services Invitation To Tender Main Document",
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                "title": "Hanover Scotland Warden Call & Telecare Services ITT Appx A Specification",
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                "id": "DEC494450-3",
                "title": "Hanover Scotland Warden Call & Telecare Services ITT - Appendix B - Pricing",
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                "id": "DEC494450-9",
                "title": "Hanover Scotland Warden Call & Telecare Services ITT Appendix I(1) - Modern Slavery",
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                "id": "DEC494450-10",
                "title": "Hanover Scotland Warden Call & Telecare Services ITT Appendix I(2) Human Trafficking",
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                "title": "Hanover Scotland Warden Call & Telecare Services ITT Appendix J - Declaration",
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                "id": "DEC494450-12",
                "title": "Hanover Scotland Warden Call & Telecare Services ITT Appendix K - Quality",
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                "title": "Hanover Scotland Warden Call & Telecare Services ITT Appendix L - Community Benefit Agreement",
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                "id": "DEC494450-14",
                "title": "Hanover Scotland Warden Call & Telecare Services ITT Appendix H - SPD (Complete in PCS)",
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                "id": "DEC494450-15",
                "title": "Hanover Scotland Warden Call & Telecare Services Document Checklist",
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                "id": "DEC494450-16",
                "title": "Hanover Scotland Warden Call & Telecare Services ITT Appx A Spec Enclosure 1 - Property List",
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                "title": "Hanover Scotland Warden Call & Telecare Services ITT Appx A Spec Enclosure 4 - KPIs",
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                "id": "DEC494450-18",
                "title": "Hanover Scotland Warden Call & Telecare Services ITT Appx A Spec Enclosure 2 - Workmanship etc",
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                "id": "DEC494450-19",
                "title": "Hanover Scotland Warden Call & Telecare Services ITT Appx A Spec Enclosure 3 - Sub-Contractors",
                "url": "https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=DEC494450&idx=19",
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                "id": "DEC494450-20",
                "title": "Hanover Scotland Adult and Child Protection Compliance",
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                "id": "DEC494450-22",
                "title": "Hanover Scotland Warden Call & Telecare Services ITT - Appendix B - Pricing v1.1",
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                "id": "DEC494450-26",
                "title": "Hanover Warden Call & Telecare Services ITT Appendix K - Quality v1.1 (110124)",
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            {
                "id": "DEC494450-27",
                "title": "Details of the number of 'Reactive' Warden Call / Telecare Services Callouts 01/01/23 - 31/12/23.",
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                "description": "Hanover (Scotland) is seeking a Warden Call and Telecare Services solution for its portfolio of homes across Scotland. This solution will deliver periodic testing, routine maintenance and repairs including a 24/7 / 365 days response capability for the restoration of critical services and a customer request service for fault reporting and resolution. To enable this, integration with existing Warden Call, Telecare and other Hanover systems will be required.",
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