Award

Provision of a Call Monitoring and Alarm Receiving Centre to Respond to Community Alarm and Telecare Activations

NORTH AYRSHIRE COUNCIL

This public procurement record has 2 releases in its history.

Award

22 Apr 2024 at 00:00

Tender

03 Nov 2023 at 00:00

Summary of the contracting process

The North Ayrshire Council has awarded a contract for the provision of a Call Monitoring and Alarm Receiving Centre to respond to community alarm and telecare activations. The contract, with a value of £1,368,900, was signed on 22nd April 2024. The Council seeks a supplier to manage call monitoring and response to alarm activations for vulnerable service users, with an anticipated 22,000-24,000 activations monthly starting from 1st May 2024. The procurement method was an open procedure for service contracts in the United Kingdom.

This tender presents an opportunity for businesses skilled in managing alarm monitoring and response services to compete. Businesses in the security, telecare, and monitoring industry categories could find this contract suitable. The North Ayrshire Council, based in Irvine, UK, is the buying organisation. The procurement stage is now complete, and the contract has been awarded, offering a significant opportunity for growth in service provision within the local community.

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Notice Title

Provision of a Call Monitoring and Alarm Receiving Centre to Respond to Community Alarm and Telecare Activations

Notice Description

Commencing 1st May 2024, North Ayrshire Council ("NAC") requires a supplier to manage all call monitoring and call receiving in response to community alarm activations from vulnerable service users in the community, and to respond appropriately to those calls. The Health and Social Care Partnership ("HSCP") has approximately 4,500 service users with community alarms installed in their homes, and each service user is also likely to have a number of additional peripheral technologies (e.g. fall detectors, smoke alarms etc). It is anticipated that there will be approximately 22000 - 24000 foreground alarm activations each month. The contract will be awarded using NACs standard conditions of contract for services.

Lot Information

Lot 1

NAC invites tenders for the provision of a call monitoring and alarm receiving centre to respond to community alarm and telecare activations as detailed in the Invitation to Tender ("ITT"). NAC currently have arrangements in place for this requirement until 30th April 2024 and therefore the requirement is being tendered. The resultant contract will be for a period of one year commencing 1st May 2024 until 30th April 2025 with the option to extend by up to 36 months (three years) until 30th April 2028. Extensions will be at the sole discretion of NAC and subject to satisfactory performance and funding.

Renewal: The anticipated start date is 1st May 2024 until 30th April 2025, with the option to extend by up to 36 months making the maximum contract end date 30th April 2028. Extensions will be at the sole discretion of NAC and subject to satisfactory performance and funding.

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000746673
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=APR503605
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
OJEU - F3 - Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

33 - Medical equipments, pharmaceuticals and personal care products

35 - Security, fire-fighting, police and defence equipment

79 - Business services: law, marketing, consulting, recruitment, printing and security


CPV Codes

33195000 - Patient-monitoring system

35121700 - Alarm systems

79512000 - Call centre

79711000 - Alarm-monitoring services

Notice Value(s)

Tender Value
£1,176,000 £1M-£10M
Lots Value
£1,176,000 £1M-£10M
Awards Value
Not specified
Contracts Value
£1,368,900 £1M-£10M

Notice Dates

Publication Date
22 Apr 20241 years ago
Submission Deadline
15 Dec 2023Expired
Future Notice Date
Not specified
Award Date
22 Apr 20241 years ago
Contract Period
1 May 2024 - 30 Apr 2025 6-12 months
Recurrence
Contract will be re-tendered around 9 months before it expires, subject to the utilisation of any available extensions.

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Not Specified
Contracts Status
Active

Contracting Authority (Buyer)

Main Buyer
NORTH AYRSHIRE COUNCIL
Contact Name
William Tomelty
Contact Email
procurement@north-ayrshire.gov.uk, williamtomelty@north-ayrshire.gov.uk
Contact Phone
+44 1294324354

Buyer Location

Locality
IRVINE
Postcode
KA12 8EE
Post Town
Kilmarnock
Country
Scotland

Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM9 Southern Scotland
Small Region (ITL 3)
TLM93 North Ayrshire and East Ayrshire
Delivery Location
TLM93 North Ayrshire and East Ayrshire

Local Authority
North Ayrshire
Electoral Ward
Irvine South
Westminster Constituency
Central Ayrshire

Supplier Information

Number of Suppliers
1
Supplier Name

HANOVER (SCOTLAND) HOUSING ASSOCIATION

Further Information

Notice Documents

  • https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=NOV491915
    Provision of a Call Monitoring and Alarm Receiving Centre to Respond to Community Alarm and Telecare Activations - Commencing 1st May 2024, North Ayrshire Council ("NAC") requires a supplier to manage all call monitoring and call receiving in response to community alarm activations from vulnerable service users in the community, and to respond appropriately to those calls. The Health and Social Care Partnership ("HSCP") has approximately 4,500 service users with community alarms installed in their homes, and each service user is also likely to have a number of additional peripheral technologies (e.g. fall detectors, smoke alarms etc). It is anticipated that there will be approximately 22000 - 24000 foreground alarm activations each month. The contract will be awarded using NACs standard conditions of contract for services.
  • https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=APR503605
    Provision of a Call Monitoring and Alarm Receiving Centre to Respond to Community Alarm and Telecare Activations - Commencing 1st May 2024, North Ayrshire Council ("NAC") requires a supplier to manage all call monitoring and call receiving in response to community alarm activations from vulnerable service users in the community, and to respond appropriately to those calls. The Health and Social Care Partnership ("HSCP") has approximately 4,500 service users with community alarms installed in their homes, and each service user is also likely to have a number of additional peripheral technologies (e.g. fall detectors, smoke alarms etc). It is anticipated that there will be approximately 22000 - 24000 foreground alarm activations each month. The contract will be awarded using NACs standard conditions of contract for services.

Open Contracting Data Standard (OCDS)

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