Award

Provision of a Shared Alarm Receiving Centre (ARC) Technology Solution

CITY OF EDINBURGH COUNCIL

This public procurement record has 1 release in its history.

Summary of the contracting process

The City of Edinburgh Council has awarded a contract for the Provision of a Shared Alarm Receiving Centre (ARC) Technology Solution to Chubb Fire & Security Limited. The procurement process, managed by the Council, involved the establishment of a single supplier framework agreement from which council authorities, health and social care partnerships, housing associations, and other telecare service providers in Scotland can procure digital telecare services. The contract, valued at GBP 500,000, was signed on 21st February 2024, with key details available on the Council's website.

This tender presents an opportunity for businesses specialising in technology solutions within the public service sector. Companies with expertise in digital ARC solutions, call handling, data management, and telecare service provision are well-suited to compete. The contracting process, which reached the award stage, emphasises the importance of prompt payment clauses and active monitoring of payment performance to ensure compliance with contractual obligations. Interested parties are encouraged to review the contract details on the City of Edinburgh Council's website for further information.

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Notice Title

Provision of a Shared Alarm Receiving Centre (ARC) Technology Solution

Notice Description

The provision of a Digital ARC solution which provides critical service continuity and enables management of the telecare service end-to-end, encompassing call handling, call response, data management and referral/uplift procedures.

Lot Information

Lot 1

The procurement process consisted of a call off award from SXL Framework 0422 The Provision of a Shared Alarm Receiving Centre (ARC) Technology solution. This is a single supplier framework agreement that enables councils, Health, and Social Care Partnerships (HSCPs), Housing Associations and other organisations in their roles as Telecare Service Providers (TSPs) to deliver digital telecare services to their service users (citizens). The framework has been developed with extensive engagement with councils and stakeholders, including the Digital Office for Scottish Local Government to ensure that the solution being delivered is a consistent and a co-ordinated approach is used across Scotland.

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000765010
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAY504857
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
PCS Notice - Website Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

35 - Security, fire-fighting, police and defence equipment

79 - Business services: law, marketing, consulting, recruitment, printing and security


CPV Codes

35121700 - Alarm systems

79711000 - Alarm-monitoring services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£500,000 £500K-£1M

Notice Dates

Publication Date
8 May 20241 years ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
21 Feb 20242 years ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Not Specified
Contracts Status
Active

Contracting Authority (Buyer)

Main Buyer
CITY OF EDINBURGH COUNCIL
Contact Name
Annemarie Hannaway
Contact Email
annemarie.hannaway@edinburgh.gov.uk
Contact Phone
Not specified

Buyer Location

Locality
EDINBURGH
Postcode
EH8 8BG
Post Town
Edinburgh
Country
Scotland

Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM1 East Central Scotland
Small Region (ITL 3)
TLM13 City of Edinburgh
Delivery Location
TLM75 City of Edinburgh

Local Authority
City of Edinburgh
Electoral Ward
City Centre
Westminster Constituency
Edinburgh East and Musselburgh

Supplier Information

Number of Suppliers
1
Supplier Name

CHUBB FIRE & SECURITY

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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