This public procurement record has 2 releases in its history.

Award

14 Mar 2025 at 00:00

Tender

31 Oct 2024 at 00:00

Summary of the contracting process

Healthcare Improvement Scotland (HIS) is leading the procurement of a new Volunteering Management System (VMS) as part of its transformation programme aimed at enhancing the management of volunteering across NHS Scotland. This procurement falls under the 'Health' industry category and includes a scope of services such as configuration, licensing, consultancy, and ongoing support of the VMS service. The process has progressed to the award stage, with the contract having been signed on 7th March 2025. The system will be utilized across all NHS Health Boards and Special Boards across Scotland, with TeamKinetic selected as the supplier. The open procedure was employed for this procurement, ensuring compliance with the General Procurement Agreement (GPA), and the initiative is grounded in Directive 2014/24/EU, focusing on goods procurement.

This tender presents substantial opportunities for businesses specialising in software development, particularly those with expertise in volunteer management systems and healthcare IT solutions. With an allocated budget of £240,000, HIS seeks vendors capable of providing technical support and ensuring seamless migration to the new system. SMEs, including those non-EU based, have shown significant interest, indicating a competitive landscape benefiting businesses with robust support and implementation capabilities. Companies adept at delivering high-quality, scalable solutions compatible with NHS Scotland's broad network will find this contract advantageous, offering a stable and lucrative partnership with a prominent healthcare organization.

How relevant is this notice?

Notice Title

Volunteering Management System for Healthcare Improvement Scotland

Notice Description

As part of its transformation programme, Healthcare Improvement Scotland (HIS) is seeking to procure a new Volunteer Management System (VMS) and associated configuration and migration support, plus maintenance and ongoing technical support. The VMS will form the core automation support for the full volunteering lifecycle and will be implemented as the national solution for managing volunteering across NHS Scotland.

Lot Information

Lot 1

2.3 Scope of Service Configuration, licensing and ongoing support of a VMS service for the duration of the contract. Consultancy services to help set up the new service and transition our operation to the new VMS. The service must be capable of supporting a user base as indicated below: 3 x National Reporter - access to national reports and customisable reporting but only of national data. There is no access to individual volunteer records. 22 x Board Superuser - one for each NHS board. Read-only access to board-wide information (includes local audit trails). Used to provide Board-wide reports and resetting passwords for Board users. Can also be used in situations where a Volunteer Manager is unavailable and access to information is necessary, e.g. emergency situation where an emergency contact must be contacted. 150 x Volunteer Manager - Voluntary Services Managers and other staff within NHS boards who manage volunteers. Only able to enter, access and modify data from their own NHS board. 25 x Volunteer Administrator - Data entry and amendment role. Only able to enter, access and modify data relating to their own NHS board. 25 x Reporter - Access to reporting functions only - only able to access information from their own NHS board. No volunteer data visible and only general reports are available. 6000 x Volunteers - able to update their own record, book training, update activity, provide feedback. No visibility of other volunteer records. The solution will be procured by one legal entity (Healthcare Improvement Scotland) but used by staff and volunteers across NHS Scotland which is a collection of NHS boards that are themselves legal entities.

Renewal: One (1) twelve (12) month optional extension is available on this agreement.

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000779238
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAR526069
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
OJEU - F3 - Contract Award Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

72 - IT services: consulting, software development, Internet and support


CPV Codes

48000000 - Software package and information systems

48100000 - Industry specific software package

72222300 - Information technology services

Notice Value(s)

Tender Value
£382,000 £100K-£500K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£240,000 £100K-£500K

Notice Dates

Publication Date
14 Mar 20251 years ago
Submission Deadline
2 Dec 2024Expired
Future Notice Date
Not specified
Award Date
7 Mar 20251 years ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Not Specified
Contracts Status
Active

Contracting Authority (Buyer)

Main Buyer
Healthcare Improvement Scotland
Additional Buyers

Dumfries and Galloway Health Board

Lothian Health Board

NHS 24

NHS Ayrshire & Arran

NHS Borders

NHS Education for Scotland

NHS Fife

NHS Forth Valley

NHS Golden Jubilee

NHS Grampian

NHS Greater Glasgow and Clyde

NHS Highland

NHS Lanarkshire

NHS Orkney

NHS Shetland

NHS Tayside

NHS Western Isles

Public Health Scotland

Scottish Ambulance Service

The Common Services Agency (more commonly known as NHS National Services Scotland) (NSS)

The State Hospitals Board for Scotland

Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
ABERDEEN
Postcode
EH12 9EB
Postcode Area
Edinburgh
Country
Scotland

Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM1 East Central Scotland
Small Region (ITL 3)
TLM13 City of Edinburgh
Delivery Location
TLM Scotland

Local Authority
City of Edinburgh
Electoral Ward
Drum Brae/Gyle
Westminster Constituency
Edinburgh South West

Supplier Information

Number of Suppliers
1
Supplier Name

TeamKinetic

Further Information

Notice Documents

  • https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=OCT517279
    Volunteering Management System for Healthcare Improvement Scotland - As part of its transformation programme, Healthcare Improvement Scotland (HIS) is seeking to procure a new Volunteer Management System (VMS) and associated configuration and migration support, plus maintenance and ongoing technical support. The VMS will form the core automation support for the full volunteering lifecycle and will be implemented as the national solution for managing volunteering across NHS Scotland.
  • https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAR526069
    Volunteering Management System for Healthcare Improvement Scotland - As part of its transformation programme, Healthcare Improvement Scotland (HIS) is seeking to procure a new Volunteer Management System (VMS) and associated configuration and migration support, plus maintenance and ongoing technical support. The VMS will form the core automation support for the full volunteering lifecycle and will be implemented as the national solution for managing volunteering across NHS Scotland.

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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