Award

Customer Satisfaction Platform

THE CITY OF EDINBURGH COUNCIL

This public procurement record has 1 release in its history.

Award

26 Nov 2024 at 00:00

PCS Notice - Website Contract Award Notice
Summary of the contracting process

The City of Edinburgh Council has completed the procurement process for a Customer Satisfaction Platform, awarded under the NHS SBS DWS Framework. This contract, categorised under general public services and services industry, is set in the UKM75 region, specifically Edinburgh. The procurement was conducted using an open procedure method and was concluded on 26th November 2024, with the contract currently in the active stage. The awarded supplier for this contract is Softcat Plc, a large-scale company based in Marlow, UK. The total value of the contract amounts to £212,860 GBP.

This tender offers significant opportunities for businesses specialising in customer satisfaction solutions and digital workplace services. Companies experienced in providing general public services and digital platforms will find this procurement especially beneficial for business growth. With The City of Edinburgh Council as the buyer, firms that supply robust and scalable customer satisfaction platforms stand to gain from this contract, which underscores the Council’s commitment to improving public service delivery. Small and medium-sized enterprises in the digital services sector should particularly consider participating in future similar tenders to leverage growth and expand their portfolios.

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Notice Information

Notice Title

Customer Satisfaction Platform

Notice Description

Award of contract on NHS SBS DWS Framework for Customer Satisfaction Platform

Lot Information

Lot 1

Award of contract on NHS SBS DWS Framework for Customer Satisfaction Platform. Please refer to https://www.sbs.nhs.uk/services/framework-agreements/digital-workplace-solutions/

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000784219
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=NOV519040
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
PCS Notice - Website Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

72 - IT services: consulting, software development, Internet and support

CPV Codes

48000000 - Software package and information systems

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£212,860 £100K-£500K

Notice Dates

Publication Date
26 Nov 20241 years ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
26 Nov 20241 years ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Not Specified
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
THE CITY OF EDINBURGH COUNCIL
Contact Name
Kelly Faulds
Contact Email
kelly.faulds@edinburgh.gov.uk
Contact Phone
Not specified

Buyer Location

Locality
EDINBURGH
Postcode
EH8 8BG
Post Town
Edinburgh
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM1 East Central Scotland
Small Region (ITL 3)
TLM13 City of Edinburgh
Delivery Location
TLM75 City of Edinburgh
Local Authority
City of Edinburgh
Electoral Ward
City Centre
Westminster Constituency
Edinburgh East and Musselburgh

Supplier Information

Number of Suppliers
1
Supplier Name

SOFTCAT

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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