Award

Customer Relationship Management (CRM) System

SCOTTISH POLICE AUTHORITY

This public procurement record has 1 release in its history.

Award

08 May 2025 at 00:00

PCS Notice - Website Contract Award Notice
Summary of the contracting process

The Scottish Police Authority has completed the procurement process for a Customer Relationship Management (CRM) system intended for Police Scotland. The procurement was conducted as an open procedure under the industry category 'Public order and safety' and took place in the region coded 'UKM', i.e., Glasgow, United Kingdom. This tender process concluded with the contract being awarded on 12th January 2022. The tender falls under the main procurement category of 'goods', specifically classified with the CPV code 48000000. Key procurement details include an award to Cinos Limited, a large enterprise based in Frimley, UK, for a sum of £3,675,403 GBP.

The procurement of this CRM system is an exemplary opportunity for technology firms providing digital communication and CRM solutions, particularly those capable of supporting public safety organisations. Businesses focused on delivering comprehensive CRM systems with ongoing support and maintenance will find similar tenders advantageous for accelerating growth and establishing credibility in the public safety sector. Companies with a background in managing complex, law-enforcement-aligned systems, or who offer unique digital communication tools, would be particularly well-suited to compete in similar procurement processes. This open procedure provides a level playing field for all qualifying businesses to submit their proposals and demonstrate their capabilities.

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Notice Information

Notice Title

Customer Relationship Management (CRM) System

Notice Description

Provision of a Customer Relationship Management (CRM) system for Police Scotland.

Lot Information

Lot 1

Provision of a CRM system with support and maintenance.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000798309
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAY529890
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
PCS Notice - Website Contract Award Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

32 - Radio, television, communication, telecommunication and related equipment

48 - Software package and information systems

CPV Codes

32524000 - Telecommunications system

48000000 - Software package and information systems

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£3,675,403 £1M-£10M

Notice Dates

Publication Date
8 May 20259 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
12 Jan 20224 years ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Not Specified
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
SCOTTISH POLICE AUTHORITY
Contact Name
Not specified
Contact Email
sandie.shaw@scotland.police.uk
Contact Phone
+44 1786895668

Buyer Location

Locality
GLASGOW
Postcode
G51 1DZ
Post Town
Glasgow
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM3 West Central Scotland
Small Region (ITL 3)
TLM32 Glasgow City
Delivery Location
TLM Scotland
Local Authority
Glasgow City
Electoral Ward
Govan
Westminster Constituency
Glasgow South West

Supplier Information

Number of Suppliers
1
Supplier Name

CINOS

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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