Management and maintenance of IT services

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                "description": "The provider will work with MGS to provide and manage a range of services within the MGS IT environment including: 1. Service Management 2. Service Delivery MGS welcomes submissions from contractors with a strong understanding of IT services, particularly those accredited as a Microsoft Gold Partner or with an equivalent Solutions Partner designation. The ideal provider will bring a proactive and flexible approach to managing MGS's IT systems, with the ability to adapt to its specific needs and deliver high-quality support. MGS values innovation and creativity and is seeking a partner who can offer fresh solutions while maintaining reliability and consistency in service delivery. Part of the scope of work is to provide management and support of all end-user devices, including desktops, laptops, tablets, and phones. This includes the full lifecycle of devices: deployment, maintenance, updates, replacement, and end-of-life processes. In order to meet Scottish Government obligations around sustainability, if possible MGS would like to source a provider that is able to either provide and recycle refurbished or remanufactured devices, or is willing to configure, maintain and update these devices following purchase by MGS. All tenders must therefore include a note on the viability of this objective. Further details are available in the Invitation to Tender - see Additional Documents section.",
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