Award

Variation 2 - ITSM Service Desk Solution 2023 - Extend by 12 months

CROWN OFFICE AND PROCURATOR FISCAL SERVICE

This public procurement record has 1 release in its history.

Award

05 Sep 2025 at 00:00

PCS Notice - Website Contract Award Notice
Summary of the contracting process

The contracting process involves a variation of an existing contract managed by the Crown Office and Procurator Fiscal Service, a central purchasing body located in Edinburgh, UK. This contract, titled "Variation 2 - ITSM Service Desk Solution 2023 - Extend by 12 months," falls under the services industry category, specifically involving social protection. The procurement process, using the open procedure method, has reached the award stage with the contract being signed on 27 September 2023. The key detail of the variation is its extension for 12 months, with the service set to conclude no later than 16 September 2026.

This contract presents an opportunity primarily for large-scale business entities, such as IT service providers, due to its size and scope. Engaging in service desk solutions within the framework of the Crown Commercial Services G Cloud 13 offers substantial growth potential. Freshworks Inc, a large supplier based in London, has been awarded this contract, indicating that companies with a similar profile and capabilities could well-suit this category of contracts. Expanding into public sector contracts provides a stable and scalable growth path for businesses specialising in IT solutions.

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Notice Information

Notice Title

Variation 2 - ITSM Service Desk Solution 2023 - Extend by 12 months

Notice Description

Variation to contract to extend by 12 months - ending no later than 16/09/2026.

Lot Information

Lot 1

This is in relation to a variation to the current contract - to extend for a further 12 months. Ending no later than 16/09/2026

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000809471
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=SEP538626
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
PCS Notice - Website Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

72 - IT services: consulting, software development, Internet and support

CPV Codes

48000000 - Software package and information systems

72222300 - Information technology services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£150,120 £100K-£500K

Notice Dates

Publication Date
5 Sep 20255 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
27 Sep 20232 years ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Not Specified
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
CROWN OFFICE AND PROCURATOR FISCAL SERVICE
Contact Name
Not specified
Contact Email
procurementreturns@copfs.gov.uk
Contact Phone
Not specified

Buyer Location

Locality
EDINBURGH
Postcode
EH1 1LA
Post Town
Edinburgh
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM1 East Central Scotland
Small Region (ITL 3)
TLM13 City of Edinburgh
Delivery Location
TLM Scotland
Local Authority
City of Edinburgh
Electoral Ward
City Centre
Westminster Constituency
Edinburgh East and Musselburgh

Supplier Information

Number of Suppliers
1
Supplier Name

FRESHWORKS

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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