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HH282-25-SBS Solution Care

NHS Highland

This public procurement record has 1 release in its history.

Award

26 Feb 2026 at 00:00

PCS Notice - Website Contract Award Notice
Summary of the contracting process

The procurement process conducted by NHS Highland culminated in the award of the contract titled "HH282-25-SBS Solution Care". This contract focuses on providing continued support and maintenance for Netcall communication systems across various service areas, including contact centres and emergency call-out services, within UKM6, Inverness. The process was finalised on 26 February 2026, as per the Award and Contract tags in the Open Contracting Data Standard. The procurement stage was completed with the award given to Netcall Technology Limited under an open procedure. The tender falls under the health industry category and the contract was signed on 25 February 2026, valued at £96,921. NHS Highland serves as the buying organisation, enhancing communication effectiveness in healthcare operations.

This tender presents significant opportunities for businesses specialising in communication systems and healthcare service enhancements. Large-scale businesses with capabilities in maintaining complex communication infrastructures will be well-suited to compete in such tenders. Engaging in long-term service contracts with health authorities like NHS Highland can foster robust business growth by securing stable revenue streams and enhancing market credibility. Although only one bid was made, the awarded company, Netcall Technology Limited, exemplifies how tailored expertise in communication support services represents an advantageous edge in public procurement scenarios.

How relevant is this notice?

Notice Information

Notice Title

HH282-25-SBS Solution Care

Notice Description

NHS Highland requires continued support and maintenance for the Netcall communication systems used across multiple service areas, including ContactPortal, Voicemail, Contact Centres (such as PBS, Dental Helpline, and Estates Helpdesk), Notify Confirmer for major incident and emergency team call-outs, Notify Outpatient Appointment Reminders, and Auto Attendants.

Lot Information

Lot 1

NHS Highland requires continued support and maintenance for the Netcall communication systems used across multiple service areas, including ContactPortal, Voicemail, Contact Centres (such as PBS, Dental Helpline, and Estates Helpdesk), Notify Confirmer for major incident and emergency team call-outs, Notify Outpatient Appointment Reminders, and Auto Attendants.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000824899
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=FEB550442
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
PCS Notice - Website Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

50 - Repair and maintenance services

72 - IT services: consulting, software development, Internet and support

CPV Codes

50312610 - Maintenance of information technology equipment

50324100 - System maintenance services

72261000 - Software support services

72266000 - Software consultancy services

72268000 - Software supply services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£96,921 Under £100K

Notice Dates

Publication Date
26 Feb 20266 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Not Specified
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NHS Highland
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
INVERNESS
Postcode
IV2 3BW
Postcode Area
Inverness
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM2 Highlands and Islands
Small Region (ITL 3)
TLM20 Highlands and Islands
Delivery Location
TLM6 Highlands and Islands
Local Authority
Highland
Electoral Ward
Inverness South
Westminster Constituency
Inverness, Skye and West Ross-shire

Supplier Information

Number of Suppliers
1
Supplier Name

Netcall Technology Limited

Further Information

Notice Documents

  • https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=FEB550442
    HH282-25-SBS Solution Care - NHS Highland requires continued support and maintenance for the Netcall communication systems used across multiple service areas, including ContactPortal, Voicemail, Contact Centres (such as PBS, Dental Helpline, and Estates Helpdesk), Notify Confirmer for major incident and emergency team call-outs, Notify Outpatient Appointment Reminders, and Auto Attendants.

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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