Award

HH142-25-CCS AI Voice Technology for Adult Social Care

NHS HIGHLAND

This public procurement record has 1 release in its history.

Summary of the contracting process

The procurement process led by NHS Highland, a national health authority based in Inverness, concerns the call-off titled "HH142-25-CCS AI Voice Technology for Adult Social Care." This initiative falls under the industry category of Health and focuses on an AI-powered natural language platform to improve adult social care services. The procurement method was open, following an Open procedure, and it has reached the Award stage as of 9 March 2026, with the contract signed on 9 February 2026. The project involves a proof of concept to innovate support services, all based within the region of UKM6.

This procurement represents a significant opportunity for businesses specialising in AI technology and digital solutions within healthcare to showcase and expand their offerings. With contracts awarded to Vocala Ltd and Triple Value Impact, both SMEs, it demonstrates the accessibility of NHS procurement processes to smaller enterprises, encouraging engagement and the potential for growth. Companies that can leverage AI to create scalable solutions in health and social care are well-placed to deliver value and gain competitive advantages through such tenders. Moreover, the partnership within the framework of G-Cloud 14 highlights the procurement's alignment with public digital service initiatives, presenting avenues for further collaboration with national health services.

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Notice Title

HH142-25-CCS AI Voice Technology for Adult Social Care

Notice Description

This call-off covers the delivery of a Proof of Concept (PoC) by Triple Value Impact, utilising Vocala, an AI-powered natural language platform. The PoC is designed to enhance traditional support services and develop an evidence-based blueprint for scaling AI-enabled voice technology across supported living and home-based care services.

Lot Information

Lot 1

This call-off covers the delivery of a Proof of Concept (PoC) by Triple Value Impact, utilising Vocala, an AI-powered natural language platform. The PoC is designed to enhance traditional support services and develop an evidence-based blueprint for scaling AI-enabled voice technology across supported living and home-based care services.

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000825569
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAR551280
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
PCS Notice - Website Contract Award Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

72 - IT services: consulting, software development, Internet and support


CPV Codes

48000000 - Software package and information systems

72000000 - IT services: consulting, software development, Internet and support

72300000 - Data services

72500000 - Computer-related services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£83,150 Under £100K

Notice Dates

Publication Date
9 Mar 20266 days ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
9 Feb 20261 months ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Not Specified
Contracts Status
Active

Contracting Authority (Buyer)

Main Buyer
NHS HIGHLAND
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
INVERNESS
Postcode
IV2 3BW
Post Town
Inverness
Country
Scotland

Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM2 Highlands and Islands
Small Region (ITL 3)
TLM20 Highlands and Islands
Delivery Location
TLM6 Highlands and Islands

Local Authority
Highland
Electoral Ward
Inverness South
Westminster Constituency
Inverness, Skye and West Ross-shire

Supplier Information

Number of Suppliers
2
Supplier Names

TRIPLE VALUE IMPACT

VOCALA

Further Information

Notice Documents

  • https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAR551280
    HH142-25-CCS AI Voice Technology for Adult Social Care - This call-off covers the delivery of a Proof of Concept (PoC) by Triple Value Impact, utilising Vocala, an AI-powered natural language platform. The PoC is designed to enhance traditional support services and develop an evidence-based blueprint for scaling AI-enabled voice technology across supported living and home-based care services.

Open Contracting Data Standard (OCDS)

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