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Provision of ICT Managed Services

Hebridean Housing Partnership Ltd

This public procurement record has 2 releases in its history.

Award

07 Sep 2026 at 01:00

PCS Notice - Website Contract Award Notice
Tender

07 Jul 2026 at 01:00

PCS Notice - Website Contract Notice
Summary of the contracting process

Hebridean Housing Partnership Ltd is procuring managed ICT services for its housing organisation, with delivery associated with its operations in Stornoway and the wider Western Isles. The requirement covers a co-managed ICT infrastructure, hosting, cyber security and managed support service. It includes server hosting, virtual infrastructure and local-environment support; hardware, operating systems, platforms, patching and lifecycle management; network administration, VPNs, security configuration and monitoring; Microsoft 365, Microsoft Defender and Intune administration; Remote Desktop Services; backup, immutable backup, restore testing, disaster recovery and resilience. The service also covers incident management, escalation and third-party technical coordination, vulnerability management, support for Cyber Essentials objectives, innovation and measurable service improvements. Optional enhanced security services include vulnerability scanning, account monitoring, privileged-account alerts and managed detection and response.

This procurement has been completed through a single lot using an open procedure. Bids closed on 3 August 2026, with bid opening at midday the same day. Four electronic bids were received, all from SMEs, and the contract was awarded to Kick ICT. The contract was signed on 26 August 2026 and runs from 1 October 2026 to 30 September 2029. The buyer may extend it by a further two years and then another two years under a 3+2+2 structure. Selection covered supplier suitability and economic standing, with detail set out in the SPD. Bids had to be in English and remain valid for 90 days. Valid bid values ranged from £131,997 to £189,090; these are the lowest and highest valid bids, not an awarded contract value. A document-access fee applied and variants were not allowed.

This award demonstrates demand from a Scottish housing provider for an integrated ICT managed-service partner rather than a narrow technology supplier. Competitors would need credible capability across hosted and local infrastructure, virtualisation, hardware and operating-system support, networks, VPNs, Microsoft cloud administration, endpoint management and Remote Desktop Services. They would also need dependable backup, restore testing, disaster recovery and resilience arrangements, backed by structured incident escalation and third-party coordination. Cyber security capability is central: suppliers should be able to monitor threats, manage vulnerabilities, support Cyber Essentials objectives and offer enhanced services such as scanning, privileged-account alerts or managed detection and response. The competition attracted four SME bids, indicating that a suitably experienced specialist or consortium-sized provider can compete. Evidence of service improvement, operational capacity and support for a housing organisation would strengthen a future response.

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Notice Information

Notice Title

Provision of ICT Managed Services

Notice Description

The purpose of this contract is to appoint a suitably qualified and experienced Supplier to provide a co-managed ICT infrastructure, hosting, cyber security and managed support service to HHP.

Lot Information

Lot 1

The purpose of this Procurement is to appoint a suitably qualified and experienced Supplier to provide: a) Server hosting, virtual infrastructure management and support for hosted and local environments. b) Hardware, operating system, platform, patching and lifecycle support. c) Network administration, VPN management, security configuration and monitoring. d) Microsoft 365, Microsoft Defender, Intune and related administration and security support. e) Remote Desktop Services (RDS) support and optimisation. f) Backup, immutable backup, restore testing, disaster recovery and resilience support. g) Incident management, escalation and third-party technical coordination. h) Cyber security monitoring, vulnerability management and support for Cyber Essentials objectives. i) Innovation, service improvement and optional enhanced security services where these offer measurable value.

Options: Optional Enhanced Security Pricing. covering proposals for: Real-time vulnerability scanning Account monitoring / legacy account deactivation support Privileged role/account change alerts SOC / managed detection and response option any Other proposed enhancement

Renewal: Possibility of option of a further 2 year extension, and then a further 2 year period (3+2+2)

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000836765
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=SEP563903
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
PCS Notice - Website Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72222300 - Information technology services

72611000 - Technical computer support services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
7 Sep 20261 weeks ago
Submission Deadline
3 Aug 2026Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
1 Oct 2026 - 30 Sep 2029 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Not Specified
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Hebridean Housing Partnership Ltd
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
STORNOWAY
Postcode
HS1 2QP
Postcode Area
Outer Hebrides
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM2 Highlands and Islands
Small Region (ITL 3)
TLM20 Highlands and Islands
Delivery Location
TLM64 Na h-Eileanan Siar
Local Authority
Na h-Eileanan Siar
Electoral Ward
Steòrnabhagh a Tuath
Westminster Constituency
Na h-Eileanan an Iar

Supplier Information

Number of Suppliers
1
Supplier Name

Kick ICT Ltd

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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