Workforce Management Solution Optional: Speech and Text Analytics Solution and Combined Workforce Management and Speech and Text Analytics Solution
Description: Thames Valley Police and Hampshire and Isle of Wight Constabulary (the Authority) are in the process of defining the scope of requirements for the supply of a Workforce Management Solution. In support of this engagement, the Authority requests information regarding standalone Speech and Text Analytics solutions, as well as integrated approaches combining these capabilities, to ensure the effective delivery of services within the Contact Management department across both forces.
Summary: The Chief Constable of Thames Valley Police, in collaboration with Hampshire and Isle of Wight Constabulary, is undertaking a pre-market engagement for a Workforce Management Solution, with the option to integrate Speech and Text Analytics capabilities. This procurement process is in the planning stage, aiming to modernise the Contact Management services within both forces. Interested providers are encouraged to express interest by 15:00 on 2 January 2026. The procurement is set to commence in April 2026, with the workforce solution estimated to have a total value of £1,519,500. The region covered includes the United Kingdom, with the contract set to run until April 3031 for the Workforce Management Solution, whilst the Speech & Text Analytics solution will end in 2028.