Notice Information
Notice Title
A FRAMEWORK AGREEMENT FOR THE PROVISION OF PATIENT AND NON-PATIENT MESSAGING SERVICES
Notice Description
The aim of this project is to procure a multi-Lot, multi-supplier framework agreement to enable the provision of messaging services to support appointment reminders, Friends and Family tests and other similar requirements, using a range of communications technologies that meet the accompanying specifications and any locally-defined requirements. In addition, the framework suppliers will be required to - ensure continuity of supply, both in terms of volume and content; - provide the means to support the clients in delivering and managing the service in an efficient and cost-effective manner; and - to protect clients against price increases. Lot Structure Lot 1 Messaging services to mobile telephones, e.g., Short Message Services (SMS) and Multimedia Messaging Services (MMS); Lot 2 Messaging services to computers, e.g., Electronic Mail (eMail) services; Lot 3 Automated voice messages to a landline of mobile telephone, e.g., Interactive Voice Response (IVR); Lot 4 Agent Calls; and Lot 5 A multi-service Lot encompassing a combination of any of the above Lots and potentially, additional linked services, to provide an end-to-end communications service.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-b5fd17-080c714e-adca-11e6-9901-0019b9f3037b
- Publication Source
- Contracts Finder
- Latest Notice
- https://www.contractsfinder.service.gov.uk/Notice/3cc6c8d1-b299-4aa9-8162-f62d2ce0a01e
- Current Stage
- Award
- All Stages
- Tender, Award
Procurement Classification
- Notice Type
- Award Notice
- Procurement Type
- Framework
- Procurement Category
- Services
- Procurement Method
- Open
- Procurement Method Details
- Open procedure
- Tender Suitability
- SME
- Awardee Scale
- Large
Common Procurement Vocabulary (CPV)
- CPV Divisions
48 - Software package and information systems
64 - Postal and telecommunications services
79 - Business services: law, marketing, consulting, recruitment, printing and security
-
- CPV Codes
48512000 - Interactive voice response software package
64210000 - Telephone and data transmission services
79512000 - Call centre
Notice Value(s)
- Tender Value
- £10,000,000 £10M-£100M
- Lots Value
- Not specified
- Awards Value
- Not specified
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 12 Jan 20179 years ago
- Submission Deadline
- 16 Sep 2016Expired
- Future Notice Date
- Not specified
- Award Date
- 25 Nov 20169 years ago
- Contract Period
- 1 Jan 2017 - 31 Dec 2020 4-5 years
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Not Specified
- Awards Status
- Active
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- SURREY AND BORDERS PARTNERSHIP NHS FOUNDATION TRUST
- Contact Name
- Available with D3 Tenders Premium →
- Contact Email
- Available with D3 Tenders Premium →
- Contact Phone
- Available with D3 Tenders Premium →
Buyer Location
- Locality
- DORKING
- Postcode
- RH4 1XA
- Post Town
- Redhill
- Country
- England
-
- Major Region (ITL 1)
- TLJ South East (England)
- Basic Region (ITL 2)
- TLJ2 Surrey, East and West Sussex
- Small Region (ITL 3)
- TLJ26 East Surrey
- Delivery Location
- Not specified
-
- Local Authority
- Mole Valley
- Electoral Ward
- Dorking North
- Westminster Constituency
- Dorking and Horley
Further Information
Notice Documents
-
https://www.contractsfinder.service.gov.uk/Notice/3cc6c8d1-b299-4aa9-8162-f62d2ce0a01e
12th January 2017 - Awarded contract notice on Contracts Finder -
https://www.contractsfinder.service.gov.uk/Notice/2c51416f-b5fe-4c8e-8444-503fe2a6ced1
15th August 2016 - Opportunity notice on Contracts Finder
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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