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A FRAMEWORK AGREEMENT FOR THE PROVISION OF PATIENT AND NON-PATIENT MESSAGING SERVICES

Surrey and Borders Partnership NHS Foundation Trust

This public procurement record has 2 releases in its history.

Award

12 Jan 2017 at 10:09

Award Notice
Tender

18 Nov 2016 at 20:16

Tender Notice
Summary of the contracting process

The procurement process is led by Surrey and Borders Partnership NHS Foundation Trust, which is seeking to establish a multi-Lot framework agreement for the provision of patient and non-patient messaging services. This procurement falls under the services industry category, specifically classified as interactive voice response software and telephone data transmission services. The tender is completed, having been published on 15th August 2016, with the tender period ending on 16th September 2016. The contract commenced on 1st November 2016 and will run until 31st October 2020, with an estimated value of £10 million.

This contract represents significant opportunities for businesses specialising in communications technology, particularly those offering messaging solutions such as SMS, email, and automated voice services. Companies that can demonstrate efficient and cost-effective service delivery and continuity of supply are well-positioned to compete. The framework is suitable for small and medium-sized enterprises (SMEs) looking to expand their reach in the healthcare sector as well as larger organisations with the capability to meet the specified requirements.

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Notice Information

Notice Title

A FRAMEWORK AGREEMENT FOR THE PROVISION OF PATIENT AND NON-PATIENT MESSAGING SERVICES

Notice Description

The aim of this project is to procure a multi-Lot, multi-supplier framework agreement to enable the provision of messaging services to support appointment reminders, Friends and Family tests and other similar requirements, using a range of communications technologies that meet the accompanying specifications and any locally-defined requirements. In addition, the framework suppliers will be required to - ensure continuity of supply, both in terms of volume and content; - provide the means to support the clients in delivering and managing the service in an efficient and cost-effective manner; and - to protect clients against price increases. Lot Structure Lot 1 Messaging services to mobile telephones, e.g., Short Message Services (SMS) and Multimedia Messaging Services (MMS); Lot 2 Messaging services to computers, e.g., Electronic Mail (eMail) services; Lot 3 Automated voice messages to a landline of mobile telephone, e.g., Interactive Voice Response (IVR); Lot 4 Agent Calls; and Lot 5 A multi-service Lot encompassing a combination of any of the above Lots and potentially, additional linked services, to provide an end-to-end communications service.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-080c714e-adca-11e6-9901-0019b9f3037b
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/3cc6c8d1-b299-4aa9-8162-f62d2ce0a01e
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

64 - Postal and telecommunications services

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

48512000 - Interactive voice response software package

64210000 - Telephone and data transmission services

79512000 - Call centre

Notice Value(s)

Tender Value
£10,000,000 £10M-£100M
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
12 Jan 20179 years ago
Submission Deadline
16 Sep 2016Expired
Future Notice Date
Not specified
Award Date
25 Nov 20169 years ago
Contract Period
1 Jan 2017 - 31 Dec 2020 4-5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Surrey and Borders Partnership NHS Foundation Trust
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
DORKING
Postcode
RH4 1XA
Postcode Area
Redhill
Country
England
Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ2 Surrey, East and West Sussex
Small Region (ITL 3)
TLJ26 East Surrey
Delivery Location
Not specified
Local Authority
Mole Valley
Electoral Ward
Dorking North
Westminster Constituency
Dorking and Horley

Supplier Information

Number of Suppliers
8
Supplier Names

Healthcare Communications UK Ltd

IMImobile Europe Ltd

PageOne Communications Limited

SRCL Ltd (t/a ERS Connect)

Virtual Mail Room Limited

KURA (CS) LIMITED

Textlocal Ltd

Voice Connect Managed Solutions Ltd

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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