Tender

WHC - Campus West CRM Ticketing System

WELWYN HATFIELD BOROUGH COUNCIL

This public procurement record has 1 release in its history.

Tender

13 Nov 2023 at 09:12

Tender Notice
Summary of the contracting process

The Welwyn Hatfield Borough Council is seeking a ticketing CRM solution for their Campus West facility in Welwyn Garden City. The procurement process is currently in the tender stage. The contract value is £100,000, with a minimum value of £60,000. The deadline for tender submissions is 15th December 2023. The contract period is from 1st July 2024 to 30th June 2027. The procurement falls under the services category, specifically event services, software supply services, IT software package, and communication and multimedia software package.

This opportunity presents a chance for experienced suppliers to provide innovative ticketing CRM solutions for a vibrant entertainment and leisure venue. Businesses in the software and event services industries would find this tender suitable for growth. The Welwyn Hatfield Borough Council, known for its active engagement with the community, offers a commercial opportunity to enhance the customer experience at Campus West through a modern ticketing system. Interested suppliers should consider the unique requirements of this multi-purpose venue and demonstrate their ability to meet the Council's needs for efficient service delivery.

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Notice Information

Notice Title

WHC - Campus West CRM Ticketing System

Notice Description

Campus West is a unique entertainment and leisure facility in Welwyn Garden City, owned and managed by Welwyn Hatfield Borough Council (the Council). It offers a three-screen independent cinema which accounts for the venue's bulk of its income - with the Event Cinema offering contributing a significant proportion. The screens also double as spaces for private hire and conferencing activities, while its largest space is a flexible cinema/theatre which every year play host to its hugely popular in-house produced panto. Campus West also houses a soft play centre as well as the only purpose-built roller-skating rink in Hertfordshire. This multi-purpose space, well known as Roller City, is used weekly for Keep Fit, Line Dancing and Zumba classes. To complete this rich mix of diverse and fun filled activities and services, the venue runs a cafe which caters and provides food and beverage for all ages. 50 years after it opened its doors, pre-pandemic, it sold more than PS2.4 million tickets to half a million visitors annually. Campus West which is Council-owned and operated, but functions as a commercial organisation, has nurtured an active Zebra discount membership scheme with over 14,000 members actively engaging in its services. Marketing mailouts promoting Campus West and its upcoming activities are sent weekly to about 37,000 customers who have agreed to receive such emails. And with a Net Promoter Score south of 90, over 80% of Campus West users continue to affirm that this unique venue is value for money. Along with Campus West, our present Ticketing CRM solution is deployed in two sister venues: The Watermill at Mill Green Museum and The Hive. Under one single database system with separate and restricted setup, the system is used for day-to-day ticketing, merchandise and food and beverage operations across the board. The Council is seeking a suitably experienced supplier to provide a ticketing CRM solution. Additional information: Is a Recurrent Procurement Type? : No

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-0d1c214e-5b46-44c5-80f7-01acc8859789
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/7d043761-0637-42f9-8a73-dd96f5d06584
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure (above threshold)
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

72 - IT services: consulting, software development, Internet and support

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

48500000 - Communication and multimedia software package

48517000 - IT software package

72268000 - Software supply services

79952000 - Event services

Notice Value(s)

Tender Value
£100,000 £100K-£500K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
13 Nov 20232 years ago
Submission Deadline
15 Dec 2023Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
1 Jul 2024 - 30 Jun 2027 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
WELWYN HATFIELD BOROUGH COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
HERTS
Postcode
AL8 6AE
Post Town
St Albans
Country
England
Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH2 Bedfordshire and Hertfordshire
Small Region (ITL 3)
TLH26 North and East Hertfordshire
Delivery Location
Not specified
Local Authority
Welwyn Hatfield
Electoral Ward
Handside
Westminster Constituency
Welwyn Hatfield

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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