Award

QU466 - Develop and co-ordinate set up of 10 Community Telephone Trees - AWARD

BIRMINGHAM CITY COUNCIL

This public procurement record has 1 release in its history.

Award

23 Mar 2021 at 09:58

Award Notice
Summary of the contracting process

Birmingham City Council has completed the tender process for the development and coordination of 10 Community Telephone Trees aimed at enhancing engagement, especially for communities with limited digital access. The procurement, awarded on 23 March 2021, involves a budget of £28,000, and the contract period runs from 1 April 2021 to 31 March 2022. Interested suppliers were required to submit their quotations by noon on 5 March 2021 via the council’s e-tendering system, In-tend. The service falls under the category of 'Provision of services to the community' and is located within the West Midlands region of the United Kingdom.

This tender provides a significant opportunity for organisations specialising in community engagement, telephone services, and training programmes, particularly those with experience in non-digital outreach strategies. Suppliers that are well-suited include SMEs focused on innovative community solutions, training providers with expertise in capacity building, and organisations capable of managing multi-partner initiatives. Engaging with Birmingham City Council can also help businesses expand their networks within the local community and potentially secure future contracts in public health initiatives.

Find more tenders on our Open Data Platform.
How relevant is this notice?

D3 Tenders Premium

Win More Public Sector Contracts

AI-powered tender discovery, pipeline management, and market intelligence — everything you need to grow your public sector business.

Start Free Trial Book a Demo
All Features Pricing

Notice Information

Notice Title

QU466 - Develop and co-ordinate set up of 10 Community Telephone Trees - AWARD

Notice Description

Birmingham City Council Public Health wish to enhance its existing engagement through additional targeted and tailored engagement that focuses on specific communities particularly around non-digital engagement. It is working with existing community partners to set up a minimum of 10 telephone tree pilots to help extend engagement for those with limited digital access. We are looking to commission an organisation who will work closely with the community partners to upskill and co-ordinate the set up and delivery of a minimum of 10 telephone trees. The requirements are as follows: o Work with the 18 community providers to identify the groupings for at least 10 telephone trees o Design and develop template for skeleton standard operating process that includes signposting, safeguarding and managing escalations o Build training approach and training material / content to support messaging o Manage delivery of training to community partners and telephone trees volunteers / train the trainer model o Provide 12-month co-ordination role to oversee successful delivery of telephone trees and monitoring of outcomes o Produce end of project evaluation report and learning The telephone trees to be set up by 1st April 2021 and to run until 31 March 2022. The Council will be using its free to use e-tendering system (in-tend) for the administration of this procurement process and potential suppliers must register with the system to be able to express an interest. If you wish to express an interest in this opportunity please click on the following link to access https://in-tendhost.co.uk/birminghamcc/ and submit your details to register. You will then be sent details on how to log on which will enable you to download all relevant quotation documentation. If you are unable to register with In-tend or have any questions or problems on how to use this web site please either email us at: cps@birmingham.gov.uk or call CPS Helpdesk on 0121 464 8000. Your completed quotation submission should be returned by noon on 5th March 2021 via the 'in-tend' system https://in-tendhost.co.uk/birminghamcc

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-11267b78-c885-4015-a8bc-806d41c23949
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/494d6b69-ea4c-4dfb-9308-9092f1a69ae2
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

32 - Radio, television, communication, telecommunication and related equipment

64 - Postal and telecommunications services

75 - Administration, defence and social security services

80 - Education and training services

CPV Codes

32552120 - Emergency telephones

64210000 - Telephone and data transmission services

75200000 - Provision of services to the community

80000000 - Education and training services

80500000 - Training services

80510000 - Specialist training services

80521000 - Training programme services

80531200 - Technical training services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£28,000 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
23 Mar 20214 years ago
Submission Deadline
5 Mar 2021Expired
Future Notice Date
Not specified
Award Date
23 Mar 20214 years ago
Contract Period
31 Mar 2021 - 31 Mar 2022 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
BIRMINGHAM CITY COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
WEST MIDLANDS
Postcode
B4 7WB
Post Town
Birmingham
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG3 West Midlands
Small Region (ITL 3)
TLG31 Birmingham
Delivery Location
TLG West Midlands (England)
Local Authority
Birmingham
Electoral Ward
Newtown
Westminster Constituency
Birmingham Ladywood

Supplier Information

Number of Suppliers
1
Supplier Name

BVSC

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-b5fd17-11267b78-c885-4015-a8bc-806d41c23949-2021-03-23T09:58:58Z",
    "date": "2021-03-23T09:58:58Z",
    "ocid": "ocds-b5fd17-11267b78-c885-4015-a8bc-806d41c23949",
    "language": "en",
    "initiationType": "tender",
    "tender": {
        "id": "QU466 - AWARD",
        "title": "QU466 - Develop and co-ordinate set up of 10 Community Telephone Trees - AWARD",
        "description": "Birmingham City Council Public Health wish to enhance its existing engagement through additional targeted and tailored engagement that focuses on specific communities particularly around non-digital engagement. It is working with existing community partners to set up a minimum of 10 telephone tree pilots to help extend engagement for those with limited digital access. We are looking to commission an organisation who will work closely with the community partners to upskill and co-ordinate the set up and delivery of a minimum of 10 telephone trees. The requirements are as follows: o Work with the 18 community providers to identify the groupings for at least 10 telephone trees o Design and develop template for skeleton standard operating process that includes signposting, safeguarding and managing escalations o Build training approach and training material / content to support messaging o Manage delivery of training to community partners and telephone trees volunteers / train the trainer model o Provide 12-month co-ordination role to oversee successful delivery of telephone trees and monitoring of outcomes o Produce end of project evaluation report and learning The telephone trees to be set up by 1st April 2021 and to run until 31 March 2022. The Council will be using its free to use e-tendering system (in-tend) for the administration of this procurement process and potential suppliers must register with the system to be able to express an interest. If you wish to express an interest in this opportunity please click on the following link to access https://in-tendhost.co.uk/birminghamcc/ and submit your details to register. You will then be sent details on how to log on which will enable you to download all relevant quotation documentation. If you are unable to register with In-tend or have any questions or problems on how to use this web site please either email us at: cps@birmingham.gov.uk or call CPS Helpdesk on 0121 464 8000. Your completed quotation submission should be returned by noon on 5th March 2021 via the 'in-tend' system https://in-tendhost.co.uk/birminghamcc",
        "status": "complete",
        "classification": {
            "scheme": "CPV",
            "id": "75200000",
            "description": "Provision of services to the community"
        },
        "additionalClassifications": [
            {
                "scheme": "CPV",
                "id": "64210000",
                "description": "Telephone and data transmission services"
            },
            {
                "scheme": "CPV",
                "id": "80500000",
                "description": "Training services"
            },
            {
                "scheme": "CPV",
                "id": "32552120",
                "description": "Emergency telephones"
            },
            {
                "scheme": "CPV",
                "id": "80521000",
                "description": "Training programme services"
            },
            {
                "scheme": "CPV",
                "id": "80000000",
                "description": "Education and training services"
            },
            {
                "scheme": "CPV",
                "id": "80531200",
                "description": "Technical training services"
            },
            {
                "scheme": "CPV",
                "id": "80510000",
                "description": "Specialist training services"
            }
        ],
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "postalCode": "B4 7WB"
                    },
                    {
                        "region": "West Midlands",
                        "countryName": "United Kingdom"
                    }
                ]
            }
        ],
        "procurementMethod": "open",
        "procurementMethodDetails": "Open procedure",
        "tenderPeriod": {
            "endDate": "2021-03-05T12:00:00Z"
        },
        "contractPeriod": {
            "startDate": "2021-04-01T01:00:00+01:00",
            "endDate": "2022-03-31T23:59:59+01:00"
        },
        "suitability": {
            "sme": true,
            "vcse": false
        },
        "mainProcurementCategory": "services"
    },
    "parties": [
        {
            "id": "GB-CFS-41105",
            "name": "Birmingham City Council",
            "identifier": {
                "legalName": "Birmingham City Council"
            },
            "address": {
                "streetAddress": "10 Woodcock Street, Birmingham",
                "locality": "West Midlands",
                "postalCode": "B4 7WB",
                "countryName": "United Kingdom"
            },
            "contactPoint": {
                "name": "Manjit Samrai",
                "email": "manjit.samrai@birmingham.gov.uk",
                "telephone": "0121 303 0349"
            },
            "roles": [
                "buyer"
            ]
        },
        {
            "id": "GB-CFS-121290",
            "name": "BVSC",
            "identifier": {
                "legalName": "BVSC"
            },
            "address": {
                "streetAddress": "138 Digbeth, Birmingham , United Kingdom, B5 6DR"
            },
            "details": {
                "scale": "large",
                "vcse": false
            },
            "roles": [
                "supplier"
            ]
        }
    ],
    "buyer": {
        "id": "GB-CFS-41105",
        "name": "Birmingham City Council"
    },
    "awards": [
        {
            "id": "ocds-b5fd17-11267b78-c885-4015-a8bc-806d41c23949-1",
            "status": "active",
            "date": "2021-03-23T00:00:00Z",
            "datePublished": "2021-03-23T09:58:58Z",
            "value": {
                "amount": 28000,
                "currency": "GBP"
            },
            "suppliers": [
                {
                    "id": "GB-CFS-121290",
                    "name": "BVSC"
                }
            ],
            "contractPeriod": {
                "startDate": "2021-04-01T00:00:00+01:00",
                "endDate": "2022-03-31T23:59:59+01:00"
            },
            "documents": [
                {
                    "id": "1",
                    "documentType": "awardNotice",
                    "description": "Awarded contract notice on Contracts Finder",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/494d6b69-ea4c-4dfb-9308-9092f1a69ae2",
                    "datePublished": "2021-03-23T09:58:58Z",
                    "format": "text/html",
                    "language": "en"
                }
            ]
        }
    ]
}