Award

Future NHS Workforce Solution

N H S BUSINESS SERVICES AUTHORITY

This public procurement record has 1 release in its history.

Award

07 Nov 2025 at 14:45

Award Notice
Summary of the contracting process

The public procurement process for the "Future NHS Workforce Solution" has been completed by the NHS Business Services Authority, based in Newcastle-upon-Tyne, England. This contract, with a procurement method of competitive procedure with negotiation, was awarded to Infosys Limited. The project involves the development and management of an integrated workforce management solution to replace the existing Electronic Staff Record (ESR) service used by the NHS in England and Wales. With a contract value of £1,172,968,000, the procurement falls under the industry category of time accounting or human resources software packages. The contract period started on 20th October 2025 and is set to conclude on 19th October 2035.

This tender presents an expansive opportunity for businesses involved in IT services, particularly those specialising in human resources software development, enterprise resource planning, and software-related services. Large-scale enterprises with capabilities in managing complex systems and experience in public sector projects are well-suited to engage in this contract. By participating, companies can enhance their prestige and showcase their ability to deliver transformative digital solutions on a national scale for a significant sector of the UK workforce, creating opportunities for further growth and partnerships within the public service domain.

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Notice Information

Notice Title

Future NHS Workforce Solution

Notice Description

The Authority has procured a supplier to develop a new transformed integrated workforce management solution for the NHS in England and Wales. The current Electronic Staff Record (ESR) service includes HR and payroll; learning; talent management; Total Reward Statements and workforce reporting. It is supported by a supply of systems, support and auxiliary services that enable its effective utilisation. ESR currently pays over 1.9m NHS employees every month, equivalent to around five percent of the UK workforce. The future NHS workforce solution will fulfil the ambition of providing the NHS with a user centred digital workforce solution to empower people from both national and local organisations to carry out their roles effectively and efficiently, supporting them through their journey with the NHS. The supplier will manage the ESR service, transform, develop, implement and manage the future NHS workforce solution and once migration of user organisations completes, decommission the ESR service. Additional information: Link to previous Contract Notice relating to this procurement https://www.contractsfinder.service.gov.uk/Notice/90a6918c-4b89-4f4f-adab-9f13b117a146

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-1247e9ac-7e81-4522-ad52-36620ac3083c
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/b821bbaf-a658-406c-85cc-827f073b5086
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Competitive procedure with negotiation (above threshold)
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

72 - IT services: consulting, software development, Internet and support

79 - Business services: law, marketing, consulting, recruitment, printing and security

80 - Education and training services

CPV Codes

48450000 - Time accounting or human resources software package

72212450 - Time accounting or human resources software development services

72212451 - Enterprise resource planning software development services

72222300 - Information technology services

72260000 - Software-related services

79211110 - Payroll management services

79410000 - Business and management consultancy services

79600000 - Recruitment services

79900000 - Miscellaneous business and business-related services

80420000 - E-learning services

Notice Value(s)

Tender Value
£1,172,968,000 £1B-£10B
Lots Value
Not specified
Awards Value
£1,172,968,000 £1B-£10B
Contracts Value
Not specified

Notice Dates

Publication Date
7 Nov 20253 months ago
Submission Deadline
14 Feb 2025Expired
Future Notice Date
Not specified
Award Date
9 Oct 20254 months ago
Contract Period
19 Oct 2025 - 19 Oct 2035 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
N H S BUSINESS SERVICES AUTHORITY
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
NEWCASTLE-UPON-TYNE
Postcode
NE15 8NY
Post Town
Newcastle upon Tyne
Country
England
Major Region (ITL 1)
TLC North East (England)
Basic Region (ITL 2)
TLC4 Northumberland, Durham and Tyne & Wear
Small Region (ITL 3)
TLC43 Tyneside
Delivery Location
Not specified
Local Authority
Newcastle upon Tyne
Electoral Ward
Lemington
Westminster Constituency
Newcastle upon Tyne Central and West

Supplier Information

Number of Suppliers
1
Supplier Name

INFOSYS

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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