Tender

15-120 Support and Maintenance of Telephone & Contact Centre Services

ROTHERHAM MBC

This public procurement record has 1 release in its history.

Tender

18 Nov 2016 at 20:17

Tender Notice
Summary of the contracting process

The tender titled "15-120 Support and Maintenance of Telephone & Contact Centre Services" is being conducted by Rotherham MBC, which is located at Riverside House, Main Street, Rotherham, S60 1AE, in the Yorkshire and the Humber region of the UK. This procurement process falls under the services industry, specifically within the telecommunication sector, valued between £100,000 and £150,000. The current stage of this procurement is active, with a tender period that ends on 15th January 2016, and the contract commencement date set for 1st February 2016, extending initially for one year with a potential twelve-month renewal subject to review.

This tender presents an opportunity for businesses specialising in telephony and technical support, particularly those certified as Avaya gold partners or above. Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) are encouraged to participate, as the procurement method is open, allowing a broad range of contenders. Companies providing repair and maintenance services for telecommunications equipment, such as telephone sets and switching apparatus, may find this opportunity particularly beneficial for business growth and establishing long-term relationships with a local authority client.

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Notice Information

Notice Title

15-120 Support and Maintenance of Telephone & Contact Centre Services

Notice Description

RMBC operate an Avaya CSK1 VoIP telephony platform to service its core internal and external telephony requirements. This system is linked to an Avaya CC6 contact centre solution which underpins a number of business functions including some which are offered 24 x 7 x 36. RMBC is seeking an organisation (Avaya certified gold partner or above) to provide service and support to parts of RMBC's ICT Team infrastructure. This contract will be for an initial period of 1 year, with the option to extend at the sole discretion of RMBC for a further 12 month which will be reviewed on a quarterly basis year. The estimated value of this contract is between PS100,000 and PS150,000, however this does not carry any guarantee of turnover and any estimated volumes of business are indicative and may vary upwards or downwards depending on actual future needs. All information can be found under the reference A5BE-QV7VX8 15-120 Support and Maintenance of Telephone & Contact Centre Services on www.yortender.co.uuk

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-20ce6b34-adc9-11e6-9901-0019b9f3037b
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/0ebc6fd1-7d50-4db5-8ed1-fc8dbe18ec83
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

32 - Radio, television, communication, telecommunication and related equipment

50 - Repair and maintenance services

51 - Installation services (except software)

64 - Postal and telecommunications services

CPV Codes

32550000 - Telephone equipment

32552100 - Telephone sets

32552300 - Telephonic or telegraphic switching apparatus

50000000 - Repair and maintenance services

50330000 - Maintenance services of telecommunications equipment

50334000 - Repair and maintenance services of line telephony and line telegraphy equipment

50334100 - Repair and maintenance services of line telephony equipment

50334110 - Telephone network maintenance services

50334130 - Repair and maintenance services of telephone switching apparatus

50334140 - Repair and maintenance services of telephone sets

51340000 - Installation services of line telephony equipment

64210000 - Telephone and data transmission services

Notice Value(s)

Tender Value
£100,000 £100K-£500K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
18 Nov 20169 years ago
Submission Deadline
15 Jan 2016Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
1 Feb 2016 - 31 Jan 2017 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
ROTHERHAM MBC
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
ROTHERHAM
Postcode
S60 1AE
Post Town
Sheffield
Country
England
Major Region (ITL 1)
TLE Yorkshire and The Humber
Basic Region (ITL 2)
TLE3 South Yorkshire
Small Region (ITL 3)
TLE34 Rotherham
Delivery Location
TLE Yorkshire and The Humber
Local Authority
Rotherham
Electoral Ward
Boston Castle
Westminster Constituency
Rotherham

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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