Award

Support Services for Income and Debt

LONDON BOROUGH OF ENFIELD

This public procurement record has 1 release in its history.

Award

12 Feb 2025 at 10:07

Award Notice
Summary of the contracting process

The London Borough of Enfield has completed the procurement process for a contract titled "Support Services for Income and Debt," classified under miscellaneous software package and computer systems, with additional classifications in system support and office-support services. This tender aims to provide on-demand call handling and transactional processing. The procurement was conducted as a direct award through the G-Cloud 14 Framework Agreement, with a contract value of £1,780,446. The contract period starts on 1st April 2025 and ends on 31st March 2026, with an option to extend for an additional 12 months. The project will be delivered in England.

This tender presents significant opportunities for businesses specializing in software packages, computer systems, and office support services. Large-scale firms capable of handling complex transactional processing and on-demand call handling would be ideally suited to compete for such contracts. Engaging in this kind of public procurement contract not only provides a stable financial return but also establishes a business relationship with a prominent local authority like the London Borough of Enfield, potentially paving the way for future collaborations and growth within the public sector services realm.

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Notice Information

Notice Title

Support Services for Income and Debt

Notice Description

Providing On-demand Call Handling and Transactional processing for Enfield Council This procurement has been actioned as a direct award through the G-Cloud 14 Framework Agreement (RM1557.14) The Call-Off Contract period is for a duration of 12 months, with the option to extend for up to a further 12 month period.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-6be29417-7b86-4d85-8250-818931e71b54
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/ded641d2-34d2-4025-b7d7-af9aa3212a8f
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Direct award
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

72 - IT services: consulting, software development, Internet and support

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

48900000 - Miscellaneous software package and computer systems

72250000 - System and support services

79500000 - Office-support services

Notice Value(s)

Tender Value
£1,780,446 £1M-£10M
Lots Value
Not specified
Awards Value
£1,780,446 £1M-£10M
Contracts Value
Not specified

Notice Dates

Publication Date
12 Feb 20251 years ago
Submission Deadline
23 Dec 2024Expired
Future Notice Date
Not specified
Award Date
23 Dec 20241 years ago
Contract Period
31 Mar 2025 - 31 Mar 2026 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
LONDON BOROUGH OF ENFIELD
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
ENFIELD
Postcode
EN1 3ES
Post Town
Enfield
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI5 Outer London - East and North East
Small Region (ITL 3)
TLI54 Enfield
Delivery Location
TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England)
Local Authority
Enfield
Electoral Ward
Town
Westminster Constituency
Enfield North

Supplier Information

Number of Suppliers
1
Supplier Name

CIVICA

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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