Award

Cloud Based Contact Centre

FIRST ARK GROUP

This public procurement record has 1 release in its history.

Award

22 Apr 2021 at 13:29

Summary of the contracting process

The procurement process involves the First Ark Group, which is seeking solutions for a Cloud Based Contact Centre as part of their initiative to implement Unified Communication as a Service (UCaaS) and/or Contact Center as a Service (CCaaS). This award pertains to the telecommunications industry, specifically under the "Local area network" category. The contract, valued at £300,000, has been awarded following a selective procurement method and was published on 22nd April 2021, with a contract duration starting from 15th March 2021 and concluding on 15th June 2024. The delivery location for this procurement is in the North West region of the United Kingdom.

This tender presents significant growth opportunities for businesses specialising in telecommunications, particularly those offering network infrastructure and related services. Enterprises with expertise in implementing contact centre solutions or providing telecommunication consultancy services would be well-suited to participate. Given the active award status, companies interested in similar projects should connect with the First Ark Group to explore collaborative ventures or future tender opportunities.

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Notice Title

Cloud Based Contact Centre

Notice Description

Livv Housing have contracted for the implementation of Unified Communication as a Service (UCaaS) and/or Contact Center as a Service (CCaaS) solutions. This contract is a direct award from the PFH Telecommunication and Associated Services Framework (Lot 1a) thus the closing date and time entered for this notice are purely indicative as they are required information on the Contracts Finder form.

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-71aff88d-86d6-4d2f-ba96-802e6785ec8f
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/13bd42c4-a6b5-49df-b246-a1c4d87273a6
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

32 - Radio, television, communication, telecommunication and related equipment

45 - Construction work

64 - Postal and telecommunications services

71 - Architectural, construction, engineering and inspection services

72 - IT services: consulting, software development, Internet and support


CPV Codes

32410000 - Local area network

32424000 - Network infrastructure

32430000 - Wide area network

32500000 - Telecommunications equipment and supplies

45314000 - Installation of telecommunications equipment

64200000 - Telecommunications services

71316000 - Telecommunication consultancy services

72710000 - Local area network services

72720000 - Wide area network services

Notice Value(s)

Tender Value
£300,000 £100K-£500K
Lots Value
Not specified
Awards Value
£300,000 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
22 Apr 20214 years ago
Submission Deadline
14 Mar 2021Expired
Future Notice Date
Not specified
Award Date
14 Mar 20214 years ago
Contract Period
15 Mar 2021 - 15 Jun 2024 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
FIRST ARK GROUP
Contact Name
Claire Paton
Contact Email
tenders@cirruspurchasing.co.uk
Contact Phone
0151 290 7029

Buyer Location

Locality
PRESCOT
Postcode
L34 1PJ
Post Town
Liverpool
Country
England

Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD7 Merseyside
Small Region (ITL 3)
TLD71 East Merseyside
Delivery Location
TLD North West (England)

Local Authority
Knowsley
Electoral Ward
St Michaels
Westminster Constituency
Knowsley

Supplier Information

Number of Suppliers
1
Supplier Name

SOCIAL TELECOMS

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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