Planning

Contact Centre Platform Pre-Market Engagement

LIVERPOOL CITY COUNCIL

This public procurement record has 1 release in its history.

Planning

05 Apr 2023 at 11:06

Market Engagement Notice
Summary of the contracting process

The Liverpool City Council is seeking a supplier to provide a contact centre platform for customer engagement, enhancing their digital offering. The tender, titled "Contact Centre Platform Pre-Market Engagement," falls under industry categories of software packages, telecommunications services, and IT services. Located in Liverpool, England, the procurement process is currently in the planning stage, with a tender submission deadline of noon on 25th April 2023.

This tender presents an opportunity for businesses specializing in software, telecommunications, and IT services to partner with Liverpool City Council. With a contract value of GBP 3,000,000 over an anticipated five-year term, the procurement process is suitable for SMEs and VCSEs. Interested companies can access the full tender details on Procontract, with registration required for participation.

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Notice Information

Notice Title

Contact Centre Platform Pre-Market Engagement

Notice Description

Contract Number: DN664662 Contract Name: Contact Centre Platform Pre-Market Engagement Liverpool City Council Contact Centre is seeking a supplier to provide a contact centre platform to provide the main portal for customer engagement and to underpin the delivery of the service. This initiative is seen as a key opportunity to work in partnership with a supplier, the Council's ICT Service and key stakeholders to increase customer self- service, employ any appropriate new innovative technology and enhance Liverpool City Council's digital offering. Contract Term: Likely to be five years. Further information can be obtained from: https://procontract.due-north.com from 5pm on 5 April 2023. Tender submission deadline: Noon on 25 April 2023. Please download the full application and supporting documents from Procontract. Your company will need to register on Procontract (Due North) to be able to receive the opportunity. The documents will only be available on Procontract (available via the Due North site). Once you have registered you will need to go to the "my opportunities" section on the home page of Procontract and follow the instructions as a supplier to enable you to return your submission. To register your organisation on Procontract click on the following link https://procontract.due-north.com/register, go to suppliers' area and click on "register free".

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-75f66625-6562-430e-8a20-23001ed4b668
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/27f9cd3e-ad5f-42d5-b6e2-2f2a8ae69ca8
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
Market Engagement Notice
Procurement Type
Standard
Procurement Category
Not specified
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

64 - Postal and telecommunications services

72 - IT services: consulting, software development, Internet and support

CPV Codes

48000000 - Software package and information systems

64200000 - Telecommunications services

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
£3,000,000 £1M-£10M
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
5 Apr 20232 years ago
Submission Deadline
Not specified
Future Notice Date
24 Apr 2023Expired
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Planning
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
LIVERPOOL CITY COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LIVERPOOL
Postcode
L3 1DS
Post Town
Liverpool
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD7 Merseyside
Small Region (ITL 3)
TLD72 Liverpool
Delivery Location
TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England)
Local Authority
Liverpool
Electoral Ward
Waterfront South
Westminster Constituency
Liverpool Riverside

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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