Notice Information
Notice Title
WHC - Campus West CRM Ticketing System - AWARD
Notice Description
Campus West is a unique entertainment and leisure facility in Welwyn Garden City, owned and managed by Welwyn Hatfield Borough Council (the Council). It offers a three-screen independent cinema which accounts for the venue's bulk of its income - with the Event Cinema offering contributing a significant proportion. The screens also double as spaces for private hire and conferencing activities, while its largest space is a flexible cinema/theatre which every year play host to its hugely popular in-house produced panto. Campus West also houses a soft play centre as well as the only purpose-built roller-skating rink in Hertfordshire. This multi-purpose space, well known as Roller City, is used weekly for Keep Fit, Line Dancing and Zumba classes. To complete this rich mix of diverse and fun filled activities and services, the venue runs a cafe which caters and provides food and beverage for all ages. 50 years after it opened its doors, pre-pandemic, it sold more than PS2.4 million tickets to half a million visitors annually. Campus West which is Council-owned and operated, but functions as a commercial organisation, has nurtured an active Zebra discount membership scheme with over 14,000 members actively engaging in its services. Marketing mailouts promoting Campus West and its upcoming activities are sent weekly to about 37,000 customers who have agreed to receive such emails. And with a Net Promoter Score south of 90, over 80% of Campus West users continue to affirm that this unique venue is value for money. Along with Campus West, our present Ticketing CRM solution is deployed in two sister venues: The Watermill at Mill Green Museum and The Hive. Under one single database system with separate and restricted setup, the system is used for day-to-day ticketing, merchandise and food and beverage operations across the board. The Council is seeking a suitably experienced supplier to provide a ticketing CRM solution.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-b5fd17-8488f12f-c2fa-4892-b064-e9f8bf44d994
- Publication Source
- Contracts Finder
- Latest Notice
- https://www.contractsfinder.service.gov.uk/Notice/92ea2de6-902d-428d-b953-f55b36e1b5e5
- Current Stage
- Award
- All Stages
- Award
Procurement Classification
- Notice Type
- Award Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Not Specified
- Procurement Method Details
- Not applicable
- Tender Suitability
- Not specified
- Awardee Scale
- Not specified
Common Procurement Vocabulary (CPV)
- CPV Divisions
48 - Software package and information systems
72 - IT services: consulting, software development, Internet and support
79 - Business services: law, marketing, consulting, recruitment, printing and security
-
- CPV Codes
48500000 - Communication and multimedia software package
48517000 - IT software package
72268000 - Software supply services
79952000 - Event services
Notice Value(s)
- Tender Value
- £100,000 £100K-£500K
- Lots Value
- Not specified
- Awards Value
- Not specified
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 14 Jun 20241 years ago
- Submission Deadline
- 15 Dec 2023Expired
- Future Notice Date
- Not specified
- Award Date
- 13 Jun 20241 years ago
- Contract Period
- 30 Jun 2024 - 30 Jun 2027 2-3 years
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Not Specified
- Awards Status
- Active
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- WELWYN HATFIELD BOROUGH COUNCIL
- Contact Name
- Andrew Harper (WHBC)
- Contact Email
- a.harper@welhat.gov.uk
- Contact Phone
- +44 1707357371
Buyer Location
- Locality
- HERTS
- Postcode
- AL8 6AE
- Post Town
- St Albans
- Country
- England
-
- Major Region (ITL 1)
- TLH East (England)
- Basic Region (ITL 2)
- TLH2 Bedfordshire and Hertfordshire
- Small Region (ITL 3)
- TLH26 North and East Hertfordshire
- Delivery Location
- Not specified
-
- Local Authority
- Welwyn Hatfield
- Electoral Ward
- Handside
- Westminster Constituency
- Welwyn Hatfield
Further Information
Notice Documents
-
https://www.contractsfinder.service.gov.uk/Notice/92ea2de6-902d-428d-b953-f55b36e1b5e5
14th June 2024 - Awarded contract notice on Contracts Finder
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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