Award

Technology: Lot 1 - Business telephony and Contact centre; Lot 2 - CRM & Mobile

HANOVER HOUSING ASSOCIATION

This public procurement record has 2 releases in its history.

Award

10 Oct 2017 at 15:22

Award Notice
Tender

15 Dec 2016 at 21:05

Tender Notice
Summary of the contracting process

The procurement process involves Hanover Housing Association seeking technology solutions for its operations related to business telephony, contact centres, customer relationship management (CRM), and mobile working. The tender was published on 15 December 2016, with the contract awarded for Lot 1 on 24 August 2017, while Lot 2 is set to be retendered. The contract, with a total value of £440,000, commenced on 1 October 2017 and will last until 30 September 2027. The procurement was conducted through an accelerated restricted procedure, with a focus on software packages and information systems, taking place predominantly within the United Kingdom and other British territories.

This tender presents significant opportunities for businesses in the IT and telecommunications sectors, particularly those specialising in software development for CRM systems, contact centre solutions, and telecommunications infrastructure. Companies that are well-suited to compete include those with experience in developing tailored solutions and fostering long-term partnerships within the public sector. Furthermore, suppliers interested in collaborating with Hanover Housing Association may find additional value in showcasing their innovative approaches to enhancing customer service capabilities.

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Notice Information

Notice Title

Technology: Lot 1 - Business telephony and Contact centre; Lot 2 - CRM & Mobile

Notice Description

CONTRACT AWARD NOTICE Note: Only Lot 1 was awarded. Lot 2 is to be re-tendered. THIS IS AN AWARD NOTICE - the tender process has concluded Hanover wishes to engage with suppliers of technology to support its business telephony, contact centre, customer relationship management and mobile working objectives. Hanover sees the relationship to be one for long term partnership working together to develop solutions to improve the services it offers to its current and future customers. This tender will be for the procurement of solutions across two lots: 1. Business Telephony & Contact Centre 2. Customer Relationship Management (CRM) & Mobile Working. Suppliers are able to bid for one or both lots demonstrating their ability to meet Hanover's requirements.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-97ce40b7-552d-4cc2-a3a5-0d3a6fe68997
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/f2879a86-20f0-44f1-a2b0-efa5e12bf57d
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Accelerated restricted procedure
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

32 - Radio, television, communication, telecommunication and related equipment

48 - Software package and information systems

72 - IT services: consulting, software development, Internet and support

CPV Codes

32524000 - Telecommunications system

48000000 - Software package and information systems

48445000 - Customer Relation Management software package

72000000 - IT services: consulting, software development, Internet and support

72212445 - Customer Relation Management software development services

Notice Value(s)

Tender Value
£440,000 £100K-£500K
Lots Value
Not specified
Awards Value
£440,000 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
10 Oct 20178 years ago
Submission Deadline
14 Jul 2017Expired
Future Notice Date
Not specified
Award Date
23 Aug 20178 years ago
Contract Period
30 Sep 2017 - 30 Sep 2027 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
HANOVER HOUSING ASSOCIATION
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
STAINES-UPON-THAMES
Postcode
TW18 4TB
Post Town
Twickenham
Country
England
Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ2 Surrey, East and West Sussex
Small Region (ITL 3)
TLJ25 West Surrey
Delivery Location
Not specified
Local Authority
Spelthorne
Electoral Ward
Staines
Westminster Constituency
Spelthorne

Supplier Information

Number of Suppliers
1
Supplier Name

AMILLAN

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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