Tender

TC939 Provision of Telephony / Unified Communications

MANCHESTER CITY COUNCIL

This public procurement record has 3 releases in its history.

TenderAmendment

13 Feb 2018 at 16:15

Tender Notice
TenderAmendment

13 Feb 2018 at 16:13

Tender Notice
Tender

13 Feb 2018 at 09:09

Tender Notice
Summary of the contracting process

The Manchester City Council is seeking applications for the tender titled "TC939 Provision of Telephony / Unified Communications," aimed at establishing a new telephony platform to replace its outdated system. This procurement falls under the telecommunications and IT services industry, with an anticipated budget of £8 million and a minimum value of £5 million. The tender period is significant, concluding on 15 March 2018, while the contract is expected to commence on 1 March 2019 and run until 29 February 2024. This initiative aligns with the Council's ICT Strategy, promoting a 'Cloud First' approach for a flexible, secure telephony solution accessible across various devices.

This tender presents substantial opportunities for businesses, particularly small and medium-sized enterprises (SMEs) with capabilities in software development, telecommunications services, and IT consultancy. Companies specialising in Software as a Service (SaaS) solutions may find this an advantageous project, as the Council intends to enhance communication efficiency within its organisation and with the citizens of Manchester. Successful bidders will be expected to enable interactions through the contact centre and online platforms, supporting the Council's commitment to improved service delivery.

Find more tenders on our Open Data Platform.
How relevant is this notice?

D3 Tenders Premium

Win More Public Sector Contracts

AI-powered tender discovery, pipeline management, and market intelligence — everything you need to grow your public sector business.

Start Free Trial Book a Demo
All Features Pricing

Notice Information

Notice Title

TC939 Provision of Telephony / Unified Communications

Notice Description

Manchester City Council's current telephony system becomes end of life in 2019. In addition, there is no upgrade path available for the existing platform that supports the organisation's approach to new ways of working and increased flexibility / agility and, as a result, there isn't a result a path which aligns to the ICT Strategy. In order to align the telephony solution to the ICT Strategy the Council is looking to procure a new, supported, secure and flexible telephony platform. In line with the ICT Strategy direction and principles to adopt a 'Cloud First' approach, the Council requires the new solution to be provided via a Software as a Service (SaaS) model. The new solution will enable colleagues to communicate from any device and, within the collaboration platform, to initiate / receive / participate in a call, or hangout, and see presence visibility. It will also enable the contact centre to interact with citizens of Manchester, either over the phone or through the Council's website. Additional information: All documentation and submission information is available at https://procontract.due-north.com/Advert?advertId=bcf10107-0010-e811-80ea-005056b64545&fromAdvertEvent=True

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-995ae14f-6cc6-443f-acf0-677b9cc7f674
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/aee94ca4-1690-464a-9a35-864911d73af0
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Restricted procedure
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

32 - Radio, television, communication, telecommunication and related equipment

48 - Software package and information systems

64 - Postal and telecommunications services

72 - IT services: consulting, software development, Internet and support

CPV Codes

32500000 - Telecommunications equipment and supplies

48000000 - Software package and information systems

64200000 - Telecommunications services

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
£8,000,000 £1M-£10M
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
13 Feb 20188 years ago
Submission Deadline
15 Mar 2018Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
1 Mar 2019 - 29 Feb 2024 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
MANCHESTER CITY COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
MANCHESTER
Postcode
M60 2LA
Post Town
Manchester
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD3 Greater Manchester
Small Region (ITL 3)
TLD33 Manchester
Delivery Location
TLD North West (England)
Local Authority
Manchester
Electoral Ward
Piccadilly
Westminster Constituency
Manchester Central

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-b5fd17-995ae14f-6cc6-443f-acf0-677b9cc7f674-2018-02-13T16:15:49Z",
    "date": "2018-02-13T16:15:49Z",
    "ocid": "ocds-b5fd17-995ae14f-6cc6-443f-acf0-677b9cc7f674",
    "language": "en",
    "initiationType": "tender",
    "tender": {
        "id": "MANC001-DN323226-38952685",
        "title": "TC939 Provision of Telephony / Unified Communications",
        "description": "Manchester City Council's current telephony system becomes end of life in 2019. In addition, there is no upgrade path available for the existing platform that supports the organisation's approach to new ways of working and increased flexibility / agility and, as a result, there isn't a result a path which aligns to the ICT Strategy. In order to align the telephony solution to the ICT Strategy the Council is looking to procure a new, supported, secure and flexible telephony platform. In line with the ICT Strategy direction and principles to adopt a 'Cloud First' approach, the Council requires the new solution to be provided via a Software as a Service (SaaS) model. The new solution will enable colleagues to communicate from any device and, within the collaboration platform, to initiate / receive / participate in a call, or hangout, and see presence visibility. It will also enable the contact centre to interact with citizens of Manchester, either over the phone or through the Council's website. Additional information: All documentation and submission information is available at https://procontract.due-north.com/Advert?advertId=bcf10107-0010-e811-80ea-005056b64545&fromAdvertEvent=True",
        "datePublished": "2018-02-13T09:09:49Z",
        "status": "active",
        "classification": {
            "scheme": "CPV",
            "id": "32500000",
            "description": "Telecommunications equipment and supplies"
        },
        "additionalClassifications": [
            {
                "scheme": "CPV",
                "id": "48000000",
                "description": "Software package and information systems"
            },
            {
                "scheme": "CPV",
                "id": "64200000",
                "description": "Telecommunications services"
            },
            {
                "scheme": "CPV",
                "id": "72000000",
                "description": "IT services: consulting, software development, Internet and support"
            }
        ],
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "region": "North West",
                        "countryName": "United Kingdom"
                    },
                    {
                        "region": "North West",
                        "countryName": "United Kingdom"
                    },
                    {
                        "region": "North West",
                        "countryName": "United Kingdom"
                    }
                ]
            }
        ],
        "minValue": {
            "amount": 5000000,
            "currency": "GBP"
        },
        "value": {
            "amount": 8000000,
            "currency": "GBP"
        },
        "procurementMethod": "selective",
        "procurementMethodDetails": "Restricted procedure",
        "tenderPeriod": {
            "endDate": "2018-03-15T23:59:59Z"
        },
        "contractPeriod": {
            "startDate": "2019-03-01T00:00:00Z",
            "endDate": "2024-02-29T23:59:59Z"
        },
        "suitability": {
            "sme": true,
            "vcse": false
        },
        "mainProcurementCategory": "services",
        "documents": [
            {
                "id": "1",
                "documentType": "tenderNotice",
                "description": "Opportunity notice on Contracts Finder",
                "url": "https://www.contractsfinder.service.gov.uk/Notice/aee94ca4-1690-464a-9a35-864911d73af0",
                "datePublished": "2018-02-13T16:15:49Z",
                "format": "text/html",
                "language": "en",
                "dateModified": "2018-02-13T16:15:49Z"
            }
        ]
    },
    "parties": [
        {
            "id": "GB-CFS-78757",
            "name": "Manchester City Council",
            "identifier": {
                "legalName": "Manchester City Council"
            },
            "address": {
                "streetAddress": "3rd Floor, Town Hall Extension, Town Hall Complex",
                "locality": "Manchester",
                "postalCode": "M60 2LA",
                "countryName": "United Kingdom"
            },
            "contactPoint": {
                "name": "Michael Shields",
                "email": "m.shields@manchester.gov.uk",
                "telephone": "+44 1612341009"
            },
            "details": {
                "url": "http://www.manchester.gov.uk"
            },
            "roles": [
                "buyer"
            ]
        }
    ],
    "buyer": {
        "id": "GB-CFS-78757",
        "name": "Manchester City Council"
    }
}