Notice Information
Notice Title
Provision of Social Media Monitoring and Associated Services
Notice Description
Background The CPS is responsible for prosecuting most cases heard in the criminal courts in England and Wales. It is led by the Director of Public Prosecutions and acts independently on criminal cases investigated by the police and other agencies. We have more than 6,000 highly trained staff whose duty is to make sure the right person is prosecuted for the right offence, and that trials are fair so that offenders are brought to justice whenever possible. We are proud to be recognised as a leading employer, committed to supporting a diverse and inclusive workforce that reflects the community we serve. The Requirement The requirement is for Potential Providers to provide the Crown Prosecution Service (CPS) with a comprehensive social media monitoring and associated services. This Prior Information Notice (PIN) is to inform potential suppliers about the upcoming procurement. Any service offering that Potential Providers are willing to provide must meet the following requirements which are subject to change and review: 1. Multiple accounts over channels, circa 10. 2. Real-time Monitoring: The ability to monitor social media platforms in real-time. 3. Data Analysis: Tools for analysing data, identifying trends, and generating standard and bespoke reports and distributing reports. 4. Social listening across multiple channels. Ability to set up custom topics. 5. Publishing posts on multiple channels. Ability to add alt text / meet accessibility requirements. Scheduling features 6. Alert System: An alert system for specific keywords or phrases, such as Freedom of Information requests. 7. Combined inbox - able to see notifications/mention on platforms about our accounts. Ability to set up rules. Able to reply to messages/comments in software. 8. Link tree feature to go in bios. Link tracking 9. Tagging (for posts so we can easily make reports) 10. Circa 30 users. In-software training for the platform. 11. Ability to turn all outgoing/scheduled posts off. 12. Ability to identify our competitors/similar users and monitor their content. 13. Data Privacy Compliance: Compliance with all relevant data privacy laws and regulations. 14. Security requirements: ISO 27001 certification Cyber Essentials Plus Auditing capabilities (ability to check which users have posted). Privileged user/account levels Two factor authentication Double sign-off approval on posts In addition to the above, Potential Providers maybe required to offer the CPS with the following additional elements: Hashtag Analysis. Influencer Identification: Tools for identifying key influencers within specific topics or industries. Predictive Analysis: The ability to predict future trends based on current data. Integration Capabilities: The ability to integrate with other software or platforms. Potential Providers should be aware that any service offering must cover, but not be limited to, the following platforms: Facebook Twitter Instagram LinkedIn YouTube Reddit Snapchat TikTok
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-b5fd17-9f265d52-dd98-4f5d-a7cb-ea6aeb0de107
- Publication Source
- Contracts Finder
- Latest Notice
- https://www.contractsfinder.service.gov.uk/Notice/28de247f-0093-4315-b11a-7766ecbe2ecb
- Current Stage
- Planning
- All Stages
- Planning
Procurement Classification
- Notice Type
- Planned Procurement Notice
- Procurement Type
- Standard
- Procurement Category
- Not specified
- Procurement Method
- Open
- Procurement Method Details
- Open procedure (above threshold)
- Tender Suitability
- SME, VCSE
- Awardee Scale
- Not specified
Common Procurement Vocabulary (CPV)
- CPV Divisions
22 - Printed matter and related products
72 - IT services: consulting, software development, Internet and support
79 - Business services: law, marketing, consulting, recruitment, printing and security
92 - Recreational, cultural and sporting services
-
- CPV Codes
22200000 - Newspapers, journals, periodicals and magazines
72310000 - Data-processing services
79300000 - Market and economic research; polling and statistics
79310000 - Market research services
79320000 - Public-opinion polling services
79330000 - Statistical services
79340000 - Advertising and marketing services
79341000 - Advertising services
79342000 - Marketing services
92400000 - News-agency services
Notice Value(s)
- Tender Value
- £1
- Lots Value
- Not specified
- Awards Value
- Not specified
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 1 Mar 20241 years ago
- Submission Deadline
- Not specified
- Future Notice Date
- 9 Apr 2024Expired
- Award Date
- Not specified
- Contract Period
- 30 Jun 2024 - 30 Jun 2027 2-3 years
- Recurrence
- Not specified
Notice Status
- Tender Status
- Planned
- Lots Status
- Not Specified
- Awards Status
- Not Specified
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- CROWN PROSECUTION SERVICE
- Contact Name
- Not specified
- Contact Email
- commercialsoftware@cps.gov.uk
- Contact Phone
- Not specified
Buyer Location
- Locality
- LONDON
- Postcode
- SW1H 9EA
- Post Town
- South West London
- Country
- England
-
- Major Region (ITL 1)
- TLI London
- Basic Region (ITL 2)
- TLI3 Inner London - West
- Small Region (ITL 3)
- TLI35 Westminster and City of London
- Delivery Location
- Not specified
-
- Local Authority
- Westminster
- Electoral Ward
- St James's
- Westminster Constituency
- Cities of London and Westminster
Further Information
Notice Documents
-
https://www.contractsfinder.service.gov.uk/Notice/28de247f-0093-4315-b11a-7766ecbe2ecb
1st March 2024 - Future opportunity notice on Contracts Finder
Notice URLs
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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