Award

Modern Communications

LONDON & QUADRANT HOUSING TRUST

This public procurement record has 1 release in its history.

Award

07 Jun 2019 at 14:46

Award Notice
Summary of the contracting process

The London & Quadrant Housing Trust has announced a procurement process for the "Modern Communications" service, aimed at enhancing customer and colleague communications through a cloud-based solution. This procurement falls under the telecommunications services industry and encompasses a contract value of £1,490,381.35. The call for tenders has closed as of 26th February 2019, with the contract period set to commence from 23rd April 2019 and continue until 22nd July 2022. The procurement method employed for this contract was selective, based on a call-off from a framework agreement.

This tender represents a significant opportunity for businesses that specialize in telecommunications solutions and software integration consultancy services. Companies capable of providing innovative cloud-based communication platforms and those experienced in delivering integrated services across various communication channels would find this procurement particularly relevant. As the buying organisation focuses on transforming customer interactions and improving service responsiveness, it offers potential suppliers the chance to demonstrate their capabilities and contribute to the organisation's strategic objectives.

Find more tenders on our Open Data Platform.
How relevant is this notice?

D3 Tenders Premium

Win More Public Sector Contracts

AI-powered tender discovery, pipeline management, and market intelligence — everything you need to grow your public sector business.

Start Free Trial Book a Demo
All Features Pricing

Notice Information

Notice Title

Modern Communications

Notice Description

Provision of a Modern Communications Service will deliver a suite of services designed to: * Transform customer communications (contact centre solution). * Transform colleague communications (enterprise communications). * Service support and contract management. The Modern Communications Service will be a cloud based solution that enables L&Q to fully utilise all reasonable channels of communication (including but not limited to telephony, chat, SMS, social media platforms, dynamic webforms). Expected benefits include: * Realtime communication with location independence * Enterprise voice capabilities for the existing L&Q instance of MS Teams * Faster response times to customers * Less repeat information (from customers) * 100% availability of customer contact information (e.g. last contact time & date) * Shift to more proactive contact with customers * Ability to review how customers feel about L&Q, and why (as the solution is integrated with the D365 CRM solution and enables L&Q to use MS cognitive services and Power BI for real time reporting) The new Modern Communications Platform will be cloud based and enable L&Q Group to bring together contact from all channels (telephony, SMS, social media platforms, webchat, skype, dynamic webforms) in a modern, seamless way. The customer should never have to repeat themselves and L&Q should be able to respond quickly, shift to more proactive contact, always know the last time the customer contacted, why and how they feel about L&Q (as the solution is integrated with the D365 CRM solution and enables us to use MS cognitive services and Power BI to have real time reporting)

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-a2b9f1d6-81f2-41c2-972a-b8d67060309f
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/ef6b9cec-28ac-41d1-9fd5-c90c65f1c3b1
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

32 - Radio, television, communication, telecommunication and related equipment

50 - Repair and maintenance services

64 - Postal and telecommunications services

72 - IT services: consulting, software development, Internet and support

CPV Codes

32412100 - Telecommunications network

32522000 - Telecommunications equipment

50332000 - Telecommunications-infrastructure maintenance services

64210000 - Telephone and data transmission services

72227000 - Software integration consultancy services

Notice Value(s)

Tender Value
£1,490,381 £1M-£10M
Lots Value
Not specified
Awards Value
£1,490,381 £1M-£10M
Contracts Value
Not specified

Notice Dates

Publication Date
7 Jun 20196 years ago
Submission Deadline
26 Feb 2019Expired
Future Notice Date
Not specified
Award Date
31 Mar 20196 years ago
Contract Period
22 Apr 2019 - 22 Jul 2022 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
LONDON & QUADRANT HOUSING TRUST
Contact Name
Danny Carragher
Contact Email
dcarragher@lqgroup.org.uk
Contact Phone
0300 456 9998

Buyer Location

Locality
LONDON
Postcode
E15 4PH
Post Town
East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI41 Hackney and Newham
Delivery Location
Not specified
Local Authority
Newham
Electoral Ward
Stratford
Westminster Constituency
Stratford and Bow

Supplier Information

Number of Suppliers
1
Supplier Name

CENTIANT INTL

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-b5fd17-a2b9f1d6-81f2-41c2-972a-b8d67060309f-2019-06-07T15:46:37+01:00",
    "date": "2019-06-07T15:46:37+01:00",
    "ocid": "ocds-b5fd17-a2b9f1d6-81f2-41c2-972a-b8d67060309f",
    "language": "en",
    "initiationType": "tender",
    "tender": {
        "id": "ICT00133",
        "title": "Modern Communications",
        "description": "Provision of a Modern Communications Service will deliver a suite of services designed to: * Transform customer communications (contact centre solution). * Transform colleague communications (enterprise communications). * Service support and contract management. The Modern Communications Service will be a cloud based solution that enables L&Q to fully utilise all reasonable channels of communication (including but not limited to telephony, chat, SMS, social media platforms, dynamic webforms). Expected benefits include: * Realtime communication with location independence * Enterprise voice capabilities for the existing L&Q instance of MS Teams * Faster response times to customers * Less repeat information (from customers) * 100% availability of customer contact information (e.g. last contact time & date) * Shift to more proactive contact with customers * Ability to review how customers feel about L&Q, and why (as the solution is integrated with the D365 CRM solution and enables L&Q to use MS cognitive services and Power BI for real time reporting) The new Modern Communications Platform will be cloud based and enable L&Q Group to bring together contact from all channels (telephony, SMS, social media platforms, webchat, skype, dynamic webforms) in a modern, seamless way. The customer should never have to repeat themselves and L&Q should be able to respond quickly, shift to more proactive contact, always know the last time the customer contacted, why and how they feel about L&Q (as the solution is integrated with the D365 CRM solution and enables us to use MS cognitive services and Power BI to have real time reporting)",
        "status": "complete",
        "classification": {
            "scheme": "CPV",
            "id": "32412100",
            "description": "Telecommunications network"
        },
        "additionalClassifications": [
            {
                "scheme": "CPV",
                "id": "32522000",
                "description": "Telecommunications equipment"
            },
            {
                "scheme": "CPV",
                "id": "50332000",
                "description": "Telecommunications-infrastructure maintenance services"
            },
            {
                "scheme": "CPV",
                "id": "64210000",
                "description": "Telephone and data transmission services"
            },
            {
                "scheme": "CPV",
                "id": "72227000",
                "description": "Software integration consultancy services"
            }
        ],
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "countryName": "British Oversea Territories"
                    },
                    {
                        "countryName": "Channel Islands"
                    },
                    {
                        "countryName": "Europe"
                    },
                    {
                        "countryName": "Isle of Man"
                    },
                    {
                        "countryName": "Rest of the World"
                    },
                    {
                        "countryName": "United Kingdom"
                    }
                ]
            }
        ],
        "value": {
            "amount": 1490381.35,
            "currency": "GBP"
        },
        "procurementMethod": "selective",
        "procurementMethodDetails": "Call-off from a framework agreement",
        "tenderPeriod": {
            "endDate": "2019-02-26T23:59:59Z"
        },
        "contractPeriod": {
            "startDate": "2019-04-23T00:00:00+01:00",
            "endDate": "2022-07-22T23:59:59+01:00"
        },
        "suitability": {
            "sme": true,
            "vcse": false
        },
        "mainProcurementCategory": "services"
    },
    "parties": [
        {
            "id": "GB-SRS-sid4gov.cabinetoffice.gov.uk/zXxx45v7",
            "name": "LONDON & QUADRANT HOUSING TRUST",
            "identifier": {
                "legalName": "LONDON & QUADRANT HOUSING TRUST",
                "scheme": "GB-SRS",
                "id": "sid4gov.cabinetoffice.gov.uk/zXxx45v7"
            },
            "address": {
                "streetAddress": "29-35 West Ham Lane",
                "locality": "LONDON",
                "postalCode": "E154PH",
                "countryName": "England"
            },
            "contactPoint": {
                "name": "Danny Carragher",
                "email": "dcarragher@lqgroup.org.uk",
                "telephone": "0300 456 9998"
            },
            "roles": [
                "buyer"
            ]
        },
        {
            "id": "GB-COH-08358841",
            "name": "Centiant Intl Limited",
            "identifier": {
                "legalName": "Centiant Intl Limited",
                "scheme": "GB-COH",
                "id": "08358841"
            },
            "address": {
                "streetAddress": "Unit 8 Hartwell Business Park, Hawthorne Close, Hartwell, NN7 2FA"
            },
            "details": {
                "scale": "large",
                "vcse": false
            },
            "roles": [
                "supplier"
            ]
        }
    ],
    "buyer": {
        "id": "GB-SRS-sid4gov.cabinetoffice.gov.uk/zXxx45v7",
        "name": "LONDON & QUADRANT HOUSING TRUST"
    },
    "awards": [
        {
            "id": "ocds-b5fd17-a2b9f1d6-81f2-41c2-972a-b8d67060309f-1",
            "status": "active",
            "date": "2019-04-01T00:00:00+01:00",
            "datePublished": "2019-06-07T15:46:37+01:00",
            "value": {
                "amount": 1490381.35,
                "currency": "GBP"
            },
            "suppliers": [
                {
                    "id": "GB-COH-08358841",
                    "name": "Centiant Intl Limited"
                }
            ],
            "contractPeriod": {
                "startDate": "2019-04-23T00:00:00+01:00",
                "endDate": "2022-07-22T23:59:59+01:00"
            },
            "documents": [
                {
                    "id": "1",
                    "documentType": "awardNotice",
                    "description": "Awarded contract notice on Contracts Finder",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/ef6b9cec-28ac-41d1-9fd5-c90c65f1c3b1",
                    "datePublished": "2019-06-07T15:46:37+01:00",
                    "format": "text/html",
                    "language": "en"
                }
            ]
        }
    ]
}