Notice Information
Notice Title
Managed IT Support Services
Notice Description
Hartlepool Borough Council are conducting a procurement for the provision of full scope ICT managed services via Restricted Process to replace an existing arrangement that expires in September 2023. Through this selection phase and a subsequent ITT phase, the Council will identify a single supplier to provide full scope ICT managed services for a maximum of 6 years (4+1+1) with effect from September 2023. Hartlepool Borough Council employs approximately 2,000 staff to deliver public services to a population of over 93,000 residents and has set out its ICT strategy that outlines how, over the coming years, the Council will improve services for its residents and employees by positioning ICT (and digital) as a business enabler. The Council is excited about working with providers who can help shape and deliver the Council's ambitions. A high-level service specification is available for reference (Document 3), however, the scope of the procurement can be summarised as: Service Integration and Service Management * Full ICT support and integration services across multiple service components including operational management of Council-owned 3rd party contracts; continual service improvement and user-centric ways of working; asset, licence and configuration management; using owned instance of ITSM toolset End User Computing * Provision of support and enabling services to allow end users to work 'any time' and 'anywhere'. Includes support of physical devices (laptops, desktops & corporate tablets) and installed software, remote take-over Service Desk * UK based single point of contact for end users; Provides self-help and multi-channel contact; Targets first contact resolution; passes user records on to other resolver groups; provision and deployment of applicable ITSM toolset Hosting and Data Centre Services * Manage existing hosting environment in 3rd party data centre facility; expertise on design and migration to future cloud-based alternative; manage full life cycle of supported services; DR/BC provision Network Services * Office WiFi & LAN; Inter-site connections; Dark fibre link, Outbound connectivity (internet, PSN); Network services (DNS, DHCP, WiFi Certs, Firewall, Monitoring); SIP trunking and session controller management Application Support and Development * Facilitate and coordinate application maintenance services and provision of lifecycle management of the application estate against an application strategy Procurement - Hardware / Software * Single point of contact for the procurement of all Council ICT hardware, ensuring value for money purchase of defined equipment Project Management * ProProvision of resources to support the Council in delivering programmes and projects across a wide range of ICT activities * Managed Print Coordinate and manage print services to support the Council's printing, scanning, and copying requirements through an incumbent sub-contractor Additional information: The full requirements associated with the provision of the service will be given within the tender documents. Organisations wishing to register an interest and download the tender documentation, should apply via the NEPO Portal only. https://procontract.due-north.com All completed Selection Questionnaires must be returned via the NEPO Portal Only and by no later than Friday, 19th August 2022 at 5pm For guidance notes on how to register onto the NEPO Portal please follow link below: - https://procontract.due-north.com/SupplierRegistration/Register
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-b5fd17-a3442f8c-e9f6-4131-8568-c7c93dd4d00a
- Publication Source
- Contracts Finder
- Latest Notice
- https://www.contractsfinder.service.gov.uk/Notice/a7f99750-b2ed-4a0e-a76d-d9828bb4cbe6
- Current Stage
- Tender
- All Stages
- Tender
Procurement Classification
- Notice Type
- Tender Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Selective
- Procurement Method Details
- Restricted procedure
- Tender Suitability
- Not specified
- Awardee Scale
- Not specified
Common Procurement Vocabulary (CPV)
- CPV Divisions
30 - Office and computing machinery, equipment and supplies except furniture and software packages
48 - Software package and information systems
72 - IT services: consulting, software development, Internet and support
-
- CPV Codes
30200000 - Computer equipment and supplies
48000000 - Software package and information systems
72000000 - IT services: consulting, software development, Internet and support
Notice Value(s)
- Tender Value
- Not specified
- Lots Value
- Not specified
- Awards Value
- Not specified
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 25 Jul 20223 years ago
- Submission Deadline
- 19 Aug 2022Expired
- Future Notice Date
- Not specified
- Award Date
- Not specified
- Contract Period
- 1 Jan 2023 - 31 Dec 2026 4-5 years
- Recurrence
- Not specified
Notice Status
- Tender Status
- Active
- Lots Status
- Not Specified
- Awards Status
- Not Specified
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- HARTLEPOOL BOROUGH COUNCIL
- Contact Name
- Karen Cooper
- Contact Email
- karen.cooper@hartlepool.gov.uk
- Contact Phone
- +44 1429523009
Buyer Location
- Locality
- HARTLEPOOL
- Postcode
- TS24 8AY
- Post Town
- Cleveland
- Country
- England
-
- Major Region (ITL 1)
- TLC North East (England)
- Basic Region (ITL 2)
- TLC3 Tees Valley
- Small Region (ITL 3)
- TLC31 Hartlepool and Stockton-on-Tees
- Delivery Location
- Not specified
-
- Local Authority
- Hartlepool
- Electoral Ward
- Victoria
- Westminster Constituency
- Hartlepool
Further Information
Notice Documents
-
https://www.contractsfinder.service.gov.uk/Notice/a7f99750-b2ed-4a0e-a76d-d9828bb4cbe6
25th July 2022 - Opportunity notice on Contracts Finder -
https://www.contractsfinder.service.gov.uk/Notice/d44f61d3-1389-475d-8daf-05345deaa987
20th July 2022 - Opportunity notice on Contracts Finder -
https://www.contractsfinder.service.gov.uk/Notice/1e5b0033-8233-4828-ab61-7b628752d276
20th July 2022 - Opportunity notice on Contracts Finder
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
{
"tag": [
"compiled"
],
"id": "ocds-b5fd17-a3442f8c-e9f6-4131-8568-c7c93dd4d00a-2022-07-25T14:16:05+01:00",
"date": "2022-07-25T14:16:05+01:00",
"ocid": "ocds-b5fd17-a3442f8c-e9f6-4131-8568-c7c93dd4d00a",
"language": "en",
"initiationType": "tender",
"tender": {
"id": "HART001-DN623119-25836246",
"title": "Managed IT Support Services",
"description": "Hartlepool Borough Council are conducting a procurement for the provision of full scope ICT managed services via Restricted Process to replace an existing arrangement that expires in September 2023. Through this selection phase and a subsequent ITT phase, the Council will identify a single supplier to provide full scope ICT managed services for a maximum of 6 years (4+1+1) with effect from September 2023. Hartlepool Borough Council employs approximately 2,000 staff to deliver public services to a population of over 93,000 residents and has set out its ICT strategy that outlines how, over the coming years, the Council will improve services for its residents and employees by positioning ICT (and digital) as a business enabler. The Council is excited about working with providers who can help shape and deliver the Council's ambitions. A high-level service specification is available for reference (Document 3), however, the scope of the procurement can be summarised as: Service Integration and Service Management * Full ICT support and integration services across multiple service components including operational management of Council-owned 3rd party contracts; continual service improvement and user-centric ways of working; asset, licence and configuration management; using owned instance of ITSM toolset End User Computing * Provision of support and enabling services to allow end users to work 'any time' and 'anywhere'. Includes support of physical devices (laptops, desktops & corporate tablets) and installed software, remote take-over Service Desk * UK based single point of contact for end users; Provides self-help and multi-channel contact; Targets first contact resolution; passes user records on to other resolver groups; provision and deployment of applicable ITSM toolset Hosting and Data Centre Services * Manage existing hosting environment in 3rd party data centre facility; expertise on design and migration to future cloud-based alternative; manage full life cycle of supported services; DR/BC provision Network Services * Office WiFi & LAN; Inter-site connections; Dark fibre link, Outbound connectivity (internet, PSN); Network services (DNS, DHCP, WiFi Certs, Firewall, Monitoring); SIP trunking and session controller management Application Support and Development * Facilitate and coordinate application maintenance services and provision of lifecycle management of the application estate against an application strategy Procurement - Hardware / Software * Single point of contact for the procurement of all Council ICT hardware, ensuring value for money purchase of defined equipment Project Management * ProProvision of resources to support the Council in delivering programmes and projects across a wide range of ICT activities * Managed Print Coordinate and manage print services to support the Council's printing, scanning, and copying requirements through an incumbent sub-contractor Additional information: The full requirements associated with the provision of the service will be given within the tender documents. Organisations wishing to register an interest and download the tender documentation, should apply via the NEPO Portal only. https://procontract.due-north.com All completed Selection Questionnaires must be returned via the NEPO Portal Only and by no later than Friday, 19th August 2022 at 5pm For guidance notes on how to register onto the NEPO Portal please follow link below: - https://procontract.due-north.com/SupplierRegistration/Register",
"datePublished": "2022-07-20T14:40:10+01:00",
"status": "active",
"classification": {
"scheme": "CPV",
"id": "30200000",
"description": "Computer equipment and supplies"
},
"additionalClassifications": [
{
"scheme": "CPV",
"id": "48000000",
"description": "Software package and information systems"
},
{
"scheme": "CPV",
"id": "72000000",
"description": "IT services: consulting, software development, Internet and support"
}
],
"items": [
{
"id": "1",
"deliveryAddresses": [
{
"postalCode": "TS24 8AY"
},
{
"countryName": "British Oversea Territories"
},
{
"countryName": "Channel Islands"
},
{
"countryName": "Europe"
},
{
"countryName": "Isle of Man"
},
{
"countryName": "Rest of the World"
},
{
"countryName": "United Kingdom"
},
{
"postalCode": "TS24 8AY"
},
{
"countryName": "British Oversea Territories"
},
{
"countryName": "Channel Islands"
},
{
"countryName": "Europe"
},
{
"countryName": "Isle of Man"
},
{
"countryName": "Rest of the World"
},
{
"countryName": "United Kingdom"
},
{
"postalCode": "TS24 8AY"
},
{
"countryName": "British Oversea Territories"
},
{
"countryName": "Channel Islands"
},
{
"countryName": "Europe"
},
{
"countryName": "Isle of Man"
},
{
"countryName": "Rest of the World"
},
{
"countryName": "United Kingdom"
}
]
}
],
"procurementMethod": "selective",
"procurementMethodDetails": "Restricted procedure",
"tenderPeriod": {
"endDate": "2022-08-19T17:00:00+01:00"
},
"contractPeriod": {
"startDate": "2023-01-01T00:00:00Z",
"endDate": "2026-12-31T23:59:59Z"
},
"suitability": {
"sme": false,
"vcse": false
},
"mainProcurementCategory": "services",
"documents": [
{
"id": "1",
"documentType": "tenderNotice",
"description": "Opportunity notice on Contracts Finder",
"url": "https://www.contractsfinder.service.gov.uk/Notice/1e5b0033-8233-4828-ab61-7b628752d276",
"datePublished": "2022-07-20T14:40:10+01:00",
"format": "text/html",
"language": "en"
},
{
"id": "2",
"documentType": "tenderNotice",
"description": "Opportunity notice on Contracts Finder",
"url": "https://www.contractsfinder.service.gov.uk/Notice/d44f61d3-1389-475d-8daf-05345deaa987",
"datePublished": "2022-07-20T14:40:10+01:00",
"dateModified": "2022-07-20T15:13:51+01:00",
"format": "text/html",
"language": "en"
},
{
"id": "3",
"documentType": "tenderNotice",
"description": "Opportunity notice on Contracts Finder",
"url": "https://www.contractsfinder.service.gov.uk/Notice/a7f99750-b2ed-4a0e-a76d-d9828bb4cbe6",
"datePublished": "2022-07-20T14:40:10+01:00",
"dateModified": "2022-07-25T14:16:05+01:00",
"format": "text/html",
"language": "en"
}
]
},
"parties": [
{
"id": "GB-CFS-67504",
"name": "Hartlepool Borough Council",
"identifier": {
"legalName": "Hartlepool Borough Council"
},
"address": {
"streetAddress": "Civic Centre, Victoria Road",
"locality": "Hartlepool",
"postalCode": "TS24 8AY",
"countryName": "United Kingdom"
},
"contactPoint": {
"name": "Karen Cooper",
"email": "karen.cooper@hartlepool.gov.uk",
"telephone": "+44 1429523009"
},
"details": {
"url": "http://www.hartlepool.gov.uk"
},
"roles": [
"buyer"
]
}
],
"buyer": {
"id": "GB-CFS-67504",
"name": "Hartlepool Borough Council"
}
}