Award

Ask AI about this notice

Summarise, research or assess it with AI

View Markdown

Share this notice

Send this contract to a colleague

Telephony - Provision of Zoom Licenses and Support

Rochford District Council

This public procurement record has 1 release in its history.

Award

23 Sep 2026 at 15:22

Award Notice
Summary of the contracting process

Rochford District Council procured telephony services comprising Zoom licences and support for Zoom Phone, Zoom Contact Centre and Zoom Virtual Agent. The requirement covers software and telecommunications services, together with the associated support, for the council. Delivery is in Rochford, Essex. This is a defined requirement for cloud-based Zoom communications products and their support, rather than a general IT services contract.

The procurement is complete and was awarded to Zoom Communications Inc on 30 April 2026. The awarded value is £153,055.44. The contract runs from 30 April 2026 to 29 April 2029. The estimated procurement range was £153,055.44 to £204,073.92. The council used a selective procedure as a call-off from a framework agreement. The tender deadline was 13 April 2026 at 5pm. No separate lots are set out. The published suitability information said the opportunity was not suitable for SMEs or voluntary, community and social enterprises. The available information does not describe the evaluation criteria.

For suppliers who did not win, this award demonstrates Rochford District Council’s demand for Zoom-based telephony, including phone, contact-centre and virtual-agent capabilities, with supporting services. A credible competitor for this specific requirement would need to supply and support these Zoom products as an integrated communications service, and have the capacity to serve a council-scale customer across the contract term. The route used was a framework call-off, so relevant framework access and experience delivering comparable public-sector call-offs would be commercially important. The selected supplier is a large company, and the council’s stated suitability assessment did not consider the requirement suitable for SMEs or voluntary, community and social enterprises. The award provides a concrete indication of the product range and supplier scale that met this buyer’s requirement.

How relevant is this notice?

Notice Information

Notice Title

Telephony - Provision of Zoom Licenses and Support

Notice Description

The provision of Telephony Services for Rochford District Council. Rochford District Council requires Zoom Licenses and Support Services for Zoom Phone, Zoom Contact Centre & Zoom Virtual Agent.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-b4d53f8e-b003-48fc-8c22-41818dcfe4b8
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/ad2f03d3-dc71-472e-96f1-e2cafa4a1d4e
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

64 - Postal and telecommunications services

72 - IT services: consulting, software development, Internet and support

CPV Codes

48000000 - Software package and information systems

64200000 - Telecommunications services

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
£204,073 £100K-£500K
Lots Value
Not specified
Awards Value
£153,055 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
23 Sep 20261 weeks ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
30 Apr 20265 months ago
Contract Period
30 Apr 2026 - 29 Apr 2029 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Rochford District Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
ROCHFORD
Postcode
SS4 1BW
Postcode Area
Southend-on-Sea
Country
England
Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH3 Essex
Small Region (ITL 3)
TLH37 Essex Thames Gateway
Delivery Location
Not specified
Local Authority
Rochford
Electoral Ward
Roche South
Westminster Constituency
Southend East and Rochford

Supplier Information

Number of Suppliers
1
Supplier Name

Zoom Communications Inc

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

JSON Markdown

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

Loading OCDS record...