Tender

Pre-Procurement Market Engagement for The Provision of a Query and Case Management System

HERTFORDSHIRE COUNTY COUNCIL - RESOURCES

This public procurement record has 3 releases in its history.

TenderAmendment

27 Jan 2022 at 13:43

TenderAmendment

13 Jan 2022 at 12:59

Tender

13 Jan 2022 at 12:59

Summary of the contracting process

The Hertfordshire County Council - Resources is currently conducting a Pre-Procurement Market Engagement (PPME) for the provision of a Query and Case Management System. This tender, published on 13 January 2022, aims to identify systems that require minimal customisation to fulfil their operational needs. The procurement follows an open procedure, set to close for submissions at 12.00 noon on 31 January 2022. Interested organisations are required to submit a completed Supplier Questionnaire through the In-Tend system. The anticipated contract period begins on 1 April 2023 and runs until 31 March 2030, with the procurement categorised under software packages and information systems.

This opportunity presents significant growth potential for IT service providers, particularly those specialising in software development, consulting, and case management solutions. Companies offering effective call management systems, employee relations solutions, and IT support services will find themselves well-positioned to compete for this contract. The focus on minimising customisation also suggests a preference for ready-to-implement solutions that can handle both call and query management effectively, making it an attractive prospect for businesses with proven products in these areas.

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Notice Title

Pre-Procurement Market Engagement for The Provision of a Query and Case Management System

Notice Description

The Council are running this Pre-procurement market engagement (PPME) as they are looking at procuring a system or systems that can meet its requirements with minimal be-spoking and customisation. This is due to resource demands and a number of change programmes as well as cost. The system will be required to deliver the following two distinct solutions; 1. Call and Query Management 2. Employee Relations Case Management Additional information: To participate in this PPME, organisations must submit their completed Supplier Questionnaire, together with any supporting documents, through the In-Tend system by the return deadline of 12.00 Noon 31 January 2022. Is a Recurrent Procurement Type? : No

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-c390100e-1db6-499a-a145-3c4fc26387d1
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/6ecc7e6e-75bd-449e-88c7-000e85789ebe
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure (below threshold)
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

72 - IT services: consulting, software development, Internet and support

79 - Business services: law, marketing, consulting, recruitment, printing and security


CPV Codes

48000000 - Software package and information systems

48400000 - Business transaction and personal business software package

48450000 - Time accounting or human resources software package

72000000 - IT services: consulting, software development, Internet and support

79000000 - Business services: law, marketing, consulting, recruitment, printing and security

79500000 - Office-support services

79512000 - Call centre

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
27 Jan 20224 years ago
Submission Deadline
2 Feb 2022Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
1 Apr 2023 - 31 Mar 2030 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
HERTFORDSHIRE COUNTY COUNCIL - RESOURCES
Additional Buyers

HERTFORDSHIRE COUNTY COUNCIL - SPG

Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
HERTFORDSHIRE
Postcode
SG13 8DE
Post Town
Stevenage
Country
England

Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH2 Bedfordshire and Hertfordshire
Small Region (ITL 3)
TLH26 North and East Hertfordshire
Delivery Location
Not specified

Local Authority
East Hertfordshire
Electoral Ward
Hertford Castle
Westminster Constituency
Hertford and Stortford

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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