Notice Information
Notice Title
55up Technology Helpline - Digital Inclusion
Notice Description
55up Technology Helpline - Digital Inclusion Specification Background to the Helpline Within the Town Council's five-year strategic plan 2021 - 2024, is the objective: No 27. Consider ways to support the increase in leisure opportunities for older people. This objective focuses on Parish residents aged 55yrs and up. A headline 'needs gap' identified by Leighton-Linslade Town Council when it carried out a community survey in 2020, was digital inclusion, or more accurately the current digital 'exclusion' of this age group. Covid-19 has shown us that supporting older people to use technology is fundamental to reducing their loneliness and the negative effects of increased isolation. In addition, concern over housebound individuals (who cannot or prefer not to leave their home) points to the increased importance of digital devices to help create or maintain connections with others, vital to their wellbeing. It is also recognised that many services are increasingly directing clients or customers to online communication and self-service portals. The Town Council seeks to address the issue by investing funds into the development and delivery of a 'technology helpline', as well as through face-to-face support, that assists those aged 55 and up to have the ability, skills set and confidence, to use digital devices. The development and delivery of this work will be outsourced and run as a pilot scheme for two years. Contract delivery performance, along with project evaluation will be of key interest for this pilot scheme to influence future delivery. This Technology Helpline is one of several initiatives being carried out under the project banner '55up' to support Parish residents who are over 55 years old. Overview of the 'Technology Helpline' A telephone 'helpline' to support those 55 years and over's technology needs. Details about each request for help will be obtained, and then directed to appropriate individuals in a pool of technology staff or volunteers, who (DBS checked) can then speak to the client directly to give them technology support, information and guidance. Who will run the helpline? The Town Council will commission this service to be run by an external organisation. The Town Council will expect quarterly project review meetings and will commission an independent evaluation on completion of the 2-year pilot. Budget available PS34,500 is being made available to cover the full cost of this pilot scheme for the first 2 years. The Town Council will carry out an independent evaluation of the pilot scheme towards the end of the 2 years. Should the project be successful, the Council will look to continue the project with a possible contact extension or new quotation opportunity. For further information or to submit a quote contact Sarah Jewell, Cultural & Economic Services Support Officer at sarahjewell@leightonlinslade-tc.gov.uk
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-b5fd17-e97d3f33-19ac-4f46-9a4a-3a0bf76c0f97
- Publication Source
- Contracts Finder
- Latest Notice
- https://www.contractsfinder.service.gov.uk/Notice/46ae3b79-74e2-454f-8aac-72decfe63741
- Current Stage
- Award
- All Stages
- Tender, Award
Procurement Classification
- Notice Type
- Award Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Limited
- Procurement Method Details
- Competitive quotation (below threshold)
- Tender Suitability
- SME, VCSE
- Awardee Scale
- SME
Common Procurement Vocabulary (CPV)
- CPV Divisions
48 - Software package and information systems
50 - Repair and maintenance services
72 - IT services: consulting, software development, Internet and support
80 - Education and training services
-
- CPV Codes
48200000 - Networking, Internet and intranet software package
48500000 - Communication and multimedia software package
50300000 - Repair, maintenance and associated services related to personal computers, office equipment, telecommunications and audio-visual equipment
72600000 - Computer support and consultancy services
80400000 - Adult and other education services
Notice Value(s)
- Tender Value
- £34,500 Under £100K
- Lots Value
- Not specified
- Awards Value
- £34,488 Under £100K
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 28 Oct 20214 years ago
- Submission Deadline
- 25 Aug 2021Expired
- Future Notice Date
- Not specified
- Award Date
- 12 Sep 20214 years ago
- Contract Period
- 26 Oct 2021 - 31 Oct 2023 2-3 years
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Not Specified
- Awards Status
- Active
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- LEIGHTON LINSLADE TOWN COUNCIL
- Contact Name
- Sarah Jewell
- Contact Email
- sarah.jewell@leightonlinslade-tc.gov.uk
- Contact Phone
- 01525 631920
Buyer Location
- Locality
- LEIGHTON BUZZARD
- Postcode
- LU7 1HD
- Post Town
- Luton
- Country
- England
-
- Major Region (ITL 1)
- TLH East (England)
- Basic Region (ITL 2)
- TLH2 Bedfordshire and Hertfordshire
- Small Region (ITL 3)
- TLH25 Central Bedfordshire
- Delivery Location
- Not specified
-
- Local Authority
- Central Bedfordshire
- Electoral Ward
- Leighton-Linslade North
- Westminster Constituency
- Dunstable and Leighton Buzzard
Further Information
Notice Documents
-
https://www.contractsfinder.service.gov.uk/Notice/46ae3b79-74e2-454f-8aac-72decfe63741
28th October 2021 - Awarded contract notice on Contracts Finder -
https://www.contractsfinder.service.gov.uk/Notice/1b80c048-560b-419c-90b2-4d0e271c47be
23rd August 2021 - Opportunity notice on Contracts Finder
Notice URLs
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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